Capital Chrysler Jeep Dodge

Trade in of 2010 Dodge Journey and purchase of used vehicle I was approached via email to consider trading in my 2010 Dodge Journey as the dealer indicated there was a "shortage" of pre-owned vehicles. The emai I was approached via email to consider trading in my 2010 Dodge Journey as the dealer indicated there was a "shortage" of pre-owned vehicles. The email peaked my curiosity because I was coincidentally considering getting rid of the vehicle for a smaller one. It just so happened Capital Dodge had a 2013 Mazda3 on their lot, which was exactly what I was looking for. Shannon Duncan was extremely courteous in replying to my emails and ensuring I was receiving answers to my questions. I made an appointment to come in with my vehicle and take the mazda for a test drive. The only part of the experience I did not like/appreciate, was when the floor manager applied pressure for me to sign papers that very day for a purchase I was unsure of. I was also disappointed with the amount they gave me for my trade-in, considering they approached ME under the guise of needing more pre-owned vehicles. All in all, the experience was fairly positive, up until the real pricing negotiations occurred. Lastly, I was disappointed they would not give me a break with the significant dents that are on the used vehicle. They would not budge on the price. More

very respectful and helpful towards customers Overall Sean proved to be a great sales person that helped me a lot in getting a new car. He was friendly and provided me with enough info to make a g Overall Sean proved to be a great sales person that helped me a lot in getting a new car. He was friendly and provided me with enough info to make a good choice. I would recommend this dealer. More

Happy with the experience I dealt with Brian Badelt, for a purchase of a used car at their dealership. Brian was always willing to go the extra mile (literally since I didn't h I dealt with Brian Badelt, for a purchase of a used car at their dealership. Brian was always willing to go the extra mile (literally since I didn't have a car at that point). He was friendly, patient and there was no pressure throughout. Once the negotiations ended Ken Murdoch in financing was helpful, and willing to explain the rest of the process thoroughly. Sanjay More

Great service Excellent over all service. We have been with John and capital dodge for over 10 years. Outstanding sales représentative. Will definatly be doing b Excellent over all service. We have been with John and capital dodge for over 10 years. Outstanding sales représentative. Will definatly be doing business again. Éric Brunoe More

Sales rep review I would recomend this dealership to anyone looking for a new vehicle they are friendly and listen to what you have to say and set you up with the best I would recomend this dealership to anyone looking for a new vehicle they are friendly and listen to what you have to say and set you up with the best choice vehicle for you, mike lablanc helped me find the truck that i was looking for and best suited me and why i wanted in a truc, More

Above and beyond the call !! Great friendly service from all employees we had contact with. I explained what we wanted and they did their best to accommodate me. I left very satis Great friendly service from all employees we had contact with. I explained what we wanted and they did their best to accommodate me. I left very satisfied customers.I would certainly recommend Capital Dodge. More

Patient, Prompt and Professional Sales person Josh Ovington was extremely helpful in all questions and negotions. All responses were promt and professional. Ramin Vakili was also top Sales person Josh Ovington was extremely helpful in all questions and negotions. All responses were promt and professional. Ramin Vakili was also top notch in explaining all details and being very thorough. Absolutly not rushed through any process which was a pleasant change from other dealerships. Would recommend this dealership to anyone. More

Agreed to see us without an appointment! Andreanne Budd was excellent with us... explained anything we asked... the other higher ups however were a little pushy... yes, it's there job, but wh Andreanne Budd was excellent with us... explained anything we asked... the other higher ups however were a little pushy... yes, it's there job, but when they see customer getting irritated, they should back off... Again, Andreanne was awesome! More

Buying made easy. Great friendly service from all employees we had contact with. We explained what we wanted and they did their best to accommodate us. We left very sa Great friendly service from all employees we had contact with. We explained what we wanted and they did their best to accommodate us. We left very satisfied customers.We would certainly recommend Capital Dodge to our friends and relatives in the future. More

Long Wait in Service scheduled for oil change and check engine light for 10:15 a.m. on a Saturday ... My car didn't get on hoist until 11:30... wasn't out of service until scheduled for oil change and check engine light for 10:15 a.m. on a Saturday ... My car didn't get on hoist until 11:30... wasn't out of service until 12:30 (at which time I had an appointment in Manotick).... engine light indicated I need oil pressure sensor (part on order) it's been over a week and no call from dealership to say whether part is in or not.... as for the service.... if they are being delayed, they should tell us they are behind and maybe offer us a loaner (since it's not our fault they're behind).... a previous visit was just as bad.... were way behind, but didn't notify customers More