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Budds' Chevrolet Cadillac Buick GMC

Oakville, ON

4.9
2,560 Reviews
Budds’ – a name that is synonymous with quality service in Southern Ontario. In fact our motto “the family business that service built” is a testament to the commitment that our family-owned shops have been providing to each and every customer since we opened in 1973. There are two parts to the car business: cars and business. From the Budds’ perspective, the business is enjoyable but it’s the cars that are the stars. Our sales consultants are professional, honest and dedicated to servicing you throughout the life of your vehicle. With literally no staff turnover, our sales team has a deep rooted knowledge of our products, customer expectations and the ability to handle all of your automotive needs. Our brand new, state of the art 50,000 square foot facility is designed with you in mind. 24 service bays and a quick lube lane makes your visit here quick and efficient. For car shoppers, up to 19 cars and trucks, new and used, are in our showroom, and when you buy one, you will pick it up in our climate controlled, private delivery area, known as the Launch Pad. We welcome feedback, so if you ever have any comments, send an email to info@buddschev.com We look forward to serving you! Wayne Carter General Manager
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410 South Service Road West

Oakville, ON

L6K 2H4

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Showing 2,560 reviews

May 01, 2019

Second Vehicle Purchase My in-laws leased 2 vehicles at Budds and I bought the lease out when it was up on both vehicles. Basil was the sales rep and treated us with respect More

by Sacho
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Silas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2019

It was an great experience It was amazing experience with farid he is such a wonderful person i will recommend to everyone to talk with farid if you are planning to buy a car. More

by Nik1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Farid Bunni
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lori Lumax
April 22, 2019

Great experience Working with Basil to get a deal done was a great experience. He was very helpful every step of the way. His knowledge and friendly manner were very m More

by Brian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Silas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Treen
April 20, 2019

Customer service per excellence! Basil was our first contact the first time we were at Budds, and he won us over from day one. His salesmanship goes beyond just selling a car. He sell More

by Iyiola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Silas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2019

Sleaziest dealership I’ve ever dealt with. BEWARE I bought a car from this dealership. At the time of signing the contract I was given three different contracts and eventually wound up with one for 41 More

by Defeated woman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Carter
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Powell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Coombe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2019 -

Budds' Chevrolet Cadillac Buick GMC responded

This email is defamatory and accusatory, not to mention fabricated.As such i will answer honestly and not sugar coat it. I encourage you to read my reply carefully before going public. Your personal life and horrible credit are the problem here, not Budds'. There were three attempts to get you a loan before one bank approved it, and they set the interest rate based on your credit score, not us. I remember you saying how appreciative you were to us for being the one dealer able to get you into a car. You chose the insurance, we didn't force it. It's never a bad idea anyway to have insurance. Because your now ex partner (your words) wont pay the loan you want out. That's fine and we attempted to help. We would always buy a car from someone, but at fair market value. You didn't like my value on the car (based on market value) so you began contacting everyone and harassing my salesperson and managers to the point where we asked you to stop calling. You say it's been months no one has called, yet you contradict your lies in your email. All of us here have had conversations with you, you just don't like the answers. We have done nothing wrong, and I am sorry for your situation. But we didn't cause it and do not deserve the berating form you. It might be a good idea to edit your review with the truth, remove it, or at least show the facts. I can handle bad reviews, it actually helps me improve processes at the store sometimes. But this leaves me no option but to call you out.

Apr 23, 2019 -

Budds' Chevrolet Cadillac Buick GMC responded

Hi, It's Wayne Carter. I wrote the response. I'm sorry all this happened. I feel badly for you and I wish I could remedy it. Is there anything I can do at this point? You know the situation from our point, in that we can only pay what the car's value is on the open market. If you want me to re appraise it and help you sell it privately for more, i can do that. As for posting reviews, do as you see fit. It is your right. Wayne

Apr 23, 2019 -

Defeated woman responded

With whom am I speaking? I can prove ALL of my statements. You clearly have no idea who I am. You make up more lies with this response. I never once praised anyone for being “the only dealership to get me into a car” I also never “harassed anyone” I left 1 phone call for Wayne carter, one for bill and one for rob. Guess what, NO ONE CALLED ME BACK. This can be proven. My review sticks. Upset me more and I’ll change my review and include your rude response into it.

April 16, 2019

Outstanding group of service people from the Manager down. Always very friendly and co operative. Jim Treen knows his stuff and does great follow up. Appointments are always on time and shuttle service is ex More

by Mitchri6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Maginnis, Jim Treen
April 16, 2019

Great Service We dealt with Basil, and it was a great experience. He did everything to make sure we left with the vehicle that we wanted. Very welcoming and great s More

by TessaM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Silas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Blain, Lori Lumax
April 16, 2019

Basil & Budds' Cadillac THE ABSOLUTE BEST!!! We came to Budds' to not only to buy a car but also to create a very special birthday surprise for my Mom's 60th Birthday, and I am proud to say that More

by bojanaz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Silas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2019

Outstanding Experience - Great Service, Informed No Pressure Chris Cheevers made the sales process engaging, relvant and seamless! He clarified needs, addressed any gaps and we closed a seamless deal. Thanks yo More

by winsor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Cheevers
April 08, 2019

Top Notch Service from Basil once again! I have purchased from Basil Silas here at Budds several times in the past and every interaction with him confirms why I deal exclusively with him. He More

by Diller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Silas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Powell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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