Blue Mountain Chrysler
Collingwood, ON
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:30 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Sales and service. Worst place I have ever encountered. I bought I used Volkswagen from this dealership. Initially I thought I was getting a great deal on a used car. The deal of the car came with service p I bought I used Volkswagen from this dealership. Initially I thought I was getting a great deal on a used car. The deal of the car came with service perks so I thought to have my car worked on by them. Not only did my tire almost Come off after having them changed the guy that came to get my car was sarcastic and rude. They also spilled oil all over my drivers seat while fixing my tire. They cleaned it and gave me a free oil change card. After a year of getting my oil changed I found out they had been putting bulk oil in my golf which requires full synthetic. Approached them and they told me I didn't need that kind of oil for my car. Showed them the manual in my car and then they changed it to saying that if I needed full synthetic I should hVe informed them. A proper garage would have checked before putting what ever they wanted into my car. Then I had issues with my engine. Discovered that the spark plugs were so rusted over that the spark was arching out and grounding it into the coil in my engine. I was furious how during two services they failed to inspect or notice the terrible condition of the spark plugs and now it was going to cost me 800$ to have my car fixed. I took my car else where to have it fixed. Then my windshield wiper stopped working and I needed it immediately fixed since it was winter and bad snow storms were forecasted all week. A wire had come loose connecting the engine to the wiper and it took them three hours to connect it, let it sit in the parking lot for two of those hour because it was covered in four inches of snow. They charged me 90$ to reconnect the wire and then when I went to start my car to warm it up and wipe the windows off the person had left my wipers on and nearly blew out the motor. Was really angry at the lack of professionalism and carelessness with my car. Not to mention that every time I have said anything or complained to them they become angry and snap back with rudeness or sarcastic comments and turn the situation around to be my fault. I had had enough and asked to have my tires from storage there for me to pick up because I was finished dealing with them. The manager asked me for my reasons for leaving their service and I explained my reasons and he said "well those are stupid reasons for not wanting to continue with us" and he actually hung up on me. The next day when I went to pick them up they had pulled the wrong tires and took them two hours to try as find mine before I told them they would deliver my tires to my home the next day free of charge. I have only stated a few of the main events with Themis dealership, there are tons more. This is the worst place I have ever been too and I will never ever go back or suggest anyone to go back there ever! If you want to e treated like garbage and cheated out of money go to blue mountain Chrysler. More
I Paid For a Service I Never Received They Ripped Me Off I paid for an alignment that was never done or done so badly I had to take it somewhere else to have it fixed after my tire almost fell off when I got I paid for an alignment that was never done or done so badly I had to take it somewhere else to have it fixed after my tire almost fell off when I got my truck back from them, they refused to take it back to the alignment shop to have it looked over and refused to pay me back the money I paid. The mechanic I took it to said it was either never done or done so badly whoever did it should never touch another vehicle. I will never take a vehicle there again. More
Keep away from these people. I paid a lot of money for work that they.never did. They will lie to you. They told me my car needed parts that it did not need. Then i paid for parts they did not replace. work that they.never did. They will lie to you. They told me my car needed parts that it did not need. Then i paid for parts they did not replace. More
THIS IS WHY I GAVE THIS RATING. I first saw the truck online 2011 gmc sierra, called in maybe a deal on the phone, salesman agreed to eliminate the amid fees and lisense cost by taking it off the sale pr online 2011 gmc sierra, called in maybe a deal on the phone, salesman agreed to eliminate the amid fees and lisense cost by taking it off the sale price. so then I had some accessories added and that was the first incident where they forgot the window tinting in the quote because he didn't write it down when we talked about it and wanted me to pay extra after. Then the worst came once dealing with the Business manager ( the most ignorant person I have ever encountered buying a car and i've bought a lot of cars, 19 in about 14yrs, so he did the financing with my wife, ask her if she wanted undercoating, paint protection and fabric for around a $1000, she tells him "its sounds interesting but let me talk to my husband about it first" , so she talks to me about it and I said it was too expensive and we never keep a vehicle long enough to do that, when I get back home that afternoon I call the Business manager back to say not to do it, he wasn't there I left a message never received a call back, get the bill of sales by fax that night and there is $1800 of admin fees and undercoating, insurance we never agreed on, the next day I call again, I get talking to him, tell him not to do the undercoating and what is all the fees, he says too late we already started undercoating, so then we had a huge argument over it cause I never agreed and they did it anyways, finally I gave in to the undercoating only. It's now 2 weeks since the deal was made, the longest I have ever waited to make a vehicle purchase. they say when would you like to pick it up friday or monday, I said how about saturday cause we work during the week and it's a 3hr hike, she says well we don't do deliveries on the weekend ( what kind of service is that ), So anyways finally they agree on saturday. I get to the dealer for the first time they show me the truck, I take it for a ride, I get back look it over and the first thing I see there is no undercoating ( after all that crap and arguing and telling me it was too late they already started it, and this was over a week ago from the day I picked it up that the Business manager lied to me cause it was all bull ) I then aproach him and told him he didn't believe me, so I showed him and you could tell he felt stupid, he then went to investigate why and comes back to me on the defense and starts blaming me saying it's my fault cause I came on saturday and it was gonna get done on sunday night and I was only suppose to come monday ( they called me and ask me friday or monday, so.. cause I went saturday it's not done but if I went the day before which is friday it would have? Ya that makes sense ). Then I just lost it on him, told him he was an idiot and to shove the truck up his a@#. The salesman then calm me down and I went on to finish the deal, ( why I didn't just leave I don't know, maybe cause I drove 3hrs and really wanted the truck and also didn't want to lose my deposit ) So I look over the papers and all the fees are still there, the plates they were suppose to pay for they denied it and wanted $120 lisensing, for one in the north we pay half of what it is down south but they want me to pay there rate, so again I get F@#ked. Then on my way home I notice the brakes pulsing when applied, call them up on the monday, they tell me well your gonna have to bring it in, ya right I said i'm not driving 3hr back for your screw up so I will bring it to a gm dealer and we will go from there, at the gm dealer the tell me the brake drums are warpped and have to be replaced but it's under warranty, but it should have been done during the mechanical. I'm thinking i'll just report it to the ministry, I think I game then enough chances. Oh ya and also forgot about the huge dent on the top of the box they neglected to tell me about and covered with a boxliner that runs over the top edges of the box. More