Barrie Ford

I am an owner of a 2020 Ford 250 Powerstroke which has seen its first share of check engine codes in its short 6000km life. I'm not here to comment on the vehicle itself, rather on Barrie Ford and the ser seen its first share of check engine codes in its short 6000km life. I'm not here to comment on the vehicle itself, rather on Barrie Ford and the service advisor Kim. We use the F250 as a family hauler and also a work truck. The vehicle started running "strange" and a check engine light came on. The very next morning, after a long nightshift at work, I attended Hanna Ford in Stayner and in Colingwood. Please read the review of that related disaster at: Hanna Motors Ford In Coles notes version Hanna Ford gave me a runaround, both service advisors were very unprofessional, and basically told me to reset the check engine light myself and keep driving. By the time I made it back home the truck sounded like a freight train, and was surging in rpms. Needing the vehicle and being concerned not to cause any damage, I called Barrie Ford which is the next closest dealer to my location. This is where my review begins. The person who took my call was very professional. I explained my situation and to my surprise the service advisor said "can you be here in an hour and don't worry we will take care of it". I was at Barrie Ford an hour later and Kim, who is one of the service advisors attended to my ailing F250. Kim was very professional, approachable and comparing to Hanna Ford on a totally different level. Not only did my truck get diagnosed, but also had 3 sensors replaced in one "sitting". The truck also needed a PCM update which Hanna Ford, for an unknown reason, neglected to do when the vehicle was in for an oil change and service two weeks prior. The lack of PCM update is what caused this issue. Kim informed me that if I would continue driving the truck as instructed by Hanna Ford serious damage was just a question of time. Kim thank you for your help, and the whole team, including the skillful technician that worked on the vehicle! You have earned a new customer. P. S if anyone has ever been to one of the Hanna Ford dealerships they are visually awful. It's nice to be at a facility for a change that is clean, service advisors dont walk around in socks and stained t-shirts, and your shoes don't stick to the floor lol. Rob. More

Great dealership. Max worked really hard to find the car I wanted both colour and features. The new Escape is great to drive. Happy I upgraded before winter. I wanted both colour and features. The new Escape is great to drive. Happy I upgraded before winter. More

Job was done right and in a timely fashion. My expectations were met and the problem is now fixed. Thank you very much service department. expectations were met and the problem is now fixed. Thank you very much service department. More

Barrie Ford did a great job. You got my car in and out, in great time even with having to order parts. Thanks Brian MACKIE for all your help. in great time even with having to order parts. Thanks Brian MACKIE for all your help. More

Great place to deal, Have been using Barrie Ford Great place to deal, Have been using Barrie Ford for many years, Always good Service , friendly people , Knowledgeable sales staff Great place to deal, Have been using Barrie Ford for many years, Always good Service , friendly people , Knowledgeable sales staff, Good quality Vehicles , Have had no complaints through the years More

I would recommend this dealership. We had a positive car buying experience and with Max’s knowledge and patience, bought a used vehicle that checked all the boxes. Thank you. buying experience and with Max’s knowledge and patience, bought a used vehicle that checked all the boxes. Thank you. More

We have been associated with Barrie Ford for many years and they have always come through for us! Very friendly professional caring staff! Keep up the great work! and they have always come through for us! Very friendly professional caring staff! Keep up the great work! More

Super experience - we are a returning customer - Ryan was there for us before and was there again for us this time. Excellent Service Ryan - thanks! there for us before and was there again for us this time. Excellent Service Ryan - thanks! More

Awesome professional and personalized service from Ryan in Sales at Barrie Ford. I would definitely recommend Ryan in Sales and Tammy in Service they both are very knowledgeable and go above and beyond t in Sales at Barrie Ford. I would definitely recommend Ryan in Sales and Tammy in Service they both are very knowledgeable and go above and beyond to answer all your questions and ensure your satisfied. More

Lisa in the finance department and Ryan Brown in sales are top notch in their respective departments made buying a new F-150 Pickup Truck very easy are top notch in their respective departments made buying a new F-150 Pickup Truck very easy More