Wayne Matsinger
Wayne Matsinger at BMW of West Chester (formerly Otto's BMW)
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Wayne Matsinger | Page 2

BMW Client Advisor

BMW of West Chester (formerly Otto's BMW)

1275 Wilmington Pike
West Chester, PA 19382

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5.0
18 Reviews
5.0

18 Reviews

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18 Reviews of Wayne Matsinger

December 02, 2022

Dealership Rating
Employee Rating

Otto’s BMW is the only dealer to purchase and service my car. Scott Gately has continuously been professional, knowledgeable, and no- pressure, just sincerely helpful with my search for the right car. I More

by Mary DellaMonico-Mitnick
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately, Bill Cosenza

Dec 02, 2022

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear Scott has once again delivered the professional and knowledgeable purchase experience you have come to expect. We are also happy to hear you have been so pleased with customer care provided by Bill C in service. It is a team effort here at Otto's BMW!

November 17, 2022

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Employee Rating

Rob is one of the best sales that I ever worked with. He was very knowledgeable and professional in helping me find my dream car, with great patience over months. Then he worked hard to source available More

by YZhu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Madden, John Keenan

Nov 21, 2022

BMW of West Chester (formerly Otto's BMW) responded

We're glad that Rob was able to find the perfect M3 for you (good choice BTW)!! Thank you for your business and welcome to the Otto's BMW family!

November 09, 2022

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Employee Rating

We purchased our BMW X3 from Otto's BMW and we couldn't be happier. Our salesperson Dan McCloy was fantastic across the board. He was very informative and helpful through the whole process and worked to More

by ec3238
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dan McCloy

Nov 10, 2022

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your outstanding compliments for Dan for delivering the helpful and informative purchase experience we always strive for. Thanks also for your recognition of Wayne for helping you understand all the features your X3 has to offer. Welcome to the Otto's BMW family!

November 08, 2022

Dealership Rating
Employee Rating

Great dealership. Everyone was incredibly friendly and attentive. Even though we were early for our appointment they were very accommodating. Kyle Murphy took us for o More

by J_ree
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Gately, Kyle Murphy

Nov 08, 2022

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your wonderful recognition of the assistance provided by Kyle, Scott and Wayne in making your purchase a great success. It is a team effort here at Otto's BMW!

November 07, 2022

Dealership Rating
Employee Rating

Wayne was very knowledgeable about the tech and features of the vehicle I purchased. He explained everything and helped me set up my car profile, apple play and satellite radio. More

by lancestuart73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 08, 2022

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your kind words for the assistance delivered by Wayne on your recent purchase. We are delighted to hear he was able to help get your vehicle set up to enjoy all the features it has to offer. Thank you for choosing Otto's BMW!

November 03, 2022

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Employee Rating

I had an appointment with one of your Genuis representatives. Wayne Matsinger assisted me going through all my choices from a software standpoint on my new X3. He was friendly , knowable, profe More

by Allecat9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 04, 2022

BMW of West Chester (formerly Otto's BMW) responded

Thank you for your recognition of Wayne M for his professional and knowledgeable assistance. We want you to be able to enjoy all the features your BMW has to offer. Many thanks for choosing Otto's BMW!

November 01, 2022

Dealership Rating
Employee Rating

Great service and Wayne was very helpful. This is my first BMW but certainly not my last. More

by smcmahon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2022

smcmahon responded

yes, please send.

October 31, 2022

Dealership Rating
Employee Rating

Efficient, Polite staff. Great Service, even w/o an appointment. Comfortable waiting area and terrific Genius who was extremely helpful, Wayne Matsinger More

by Drmom27
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Nov 01, 2022

BMW of West Chester (formerly Otto's BMW) responded

We are delighted to hear we were able to assist you so efficiently and effectively during your recent visit. Many thanks for choosing Otto's BMW!

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