Veronica Ostrowske

I bought my car from a picture and a description on the internet. There is a certain amount of anxiety that goes with buying a car, sight unseen, but Kristen Barrett was delightful to work with! She perso internet. There is a certain amount of anxiety that goes with buying a car, sight unseen, but Kristen Barrett was delightful to work with! She personally provided a live video tour of the car pointing out any flaws so we wouldn’t be surprised when it was delivered 782 miles away. She was pleasant, respectful and very responsive. She quickly answered our questions and anticipated what other information we might need to make our decision. The financial process - signing all the paperwork and preparing for registration- was surprisingly easy. The finance team was well organized and walked me through the process online in a matter of minutes. Kristen monitored the process and made sure I knew she was available to assist if needed. Long story short, the process was easy, the Staff wonderful and the car is everything they advertised it to be. More

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Kristen Barret was great! The whole process went pretty smooth. Got the car I wanted in shorter amount of time. The whole process went pretty smooth. Got the car I wanted in shorter amount of time. More

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Yoko excellent. Felt very tricked into purchasing extended warranty. Never in buying 4 cars, has this happened - had to do that day. Why you buy a Lexus Certified Felt very tricked into purchasing extended warranty. Never in buying 4 cars, has this happened - had to do that day. Why you buy a Lexus Certified! Even when, I called Finance Company, they agreed, When, I went up next day, they would not take payment, back to where it would be without extended warranty... however put it towards the principal. Finance Company informed that it could of been changed. Going from $202 a month to $402.... was not in my plan. All of that went to fast & misleading. My sales agent was great! 5th Lexus & this has never happened. It has left much disappointment in me returning to Lexus for next vehicle. Especially, laying down such a large down payment, I could have bought newer than 2020, if I wanted a large payment. Purpose of buying certified. Overall, unfortunately this experience was not good. Especially, since my other Lexus was totaled from someone hitting me & I was not even wanting a new vehicle. The car is nice, but definitely a learning experience. You buy certified, so you don't need extended. All the people that helped me at Lexus were extremely profession in training me - on the newer version. They are all helpful. My caution to anyone, watch when they send you in to talk about financing & warranty's. You should know there is a catch when they say you have to do it today. That is truly my complaint. Lexus is a wonderful vehicle. The manager was very nice as well. Expensive lesson learned. Will, I go back to Lexus for my next purchase remains to be seen. Again, Yoko was fantastic. More

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I have never had such a great experience purchasing a new car before. This is our first Lexus and we are very happy. Yoko was very sweet, honest and zero pressure. The other aspect I appreciated is that as car before. This is our first Lexus and we are very happy. Yoko was very sweet, honest and zero pressure. The other aspect I appreciated is that as a women coming in I was treated with pure professionalism and seriousness. This was not the case at other dealerships (Chevy/Toyota), they always asked me about my husbands thoughts and when he could come in and sit down. Thank you for that Yoko. Great experience and now we are life customers. More

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Great customer service. No pressure sales with Yoko. Would recommend this dealership to anyone. Thank you No pressure sales with Yoko. Would recommend this dealership to anyone. Thank you More

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Yoko went above and beyond to make sure that I found the right car for me. She was knowledgeable and friendly . A wonderful experience right car for me. She was knowledgeable and friendly . A wonderful experience More

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Jennifer Royce was absolutely fantastic to work with. My husband and I had worked with multiple Lexus dealerships trying to find a Nightfall Mica F-Sport TX Luxury edition. Jennifer was the only sales p My husband and I had worked with multiple Lexus dealerships trying to find a Nightfall Mica F-Sport TX Luxury edition. Jennifer was the only sales person who went the extra mile and worked with her vehicle manager to do a dealer trade to get the exact model that we wanted. She made the process incredibly easy. This is the first Lexus that my husband and I have ever purchased, and the Akron dealership made our experience. amazing. Tim went through all of the many options on our TX and explained how each worked which was wonderful and something no other dealership has done when we have purchased a vehicle. Ronny helped us complete all of our paperwork and was so enjoyable to talk with. I would highly recommend Jennifer as well as this particular dealership to anyone looking to purchase a Lexis. More

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First class experience all around and very professional. Everyone we dealt with was friendly and helpful, answering our questions and requests with ease. Connie was in touch and kept us up to date throughou Everyone we dealt with was friendly and helpful, answering our questions and requests with ease. Connie was in touch and kept us up to date throughout the process without us feeling overwhelmed. Drew did a nice job of familiarizing us with our new car. We totally enjoyed the personalized unveiling of our beautiful vehicle. More

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It was a pleasure working with Tammy and the dealership. I would say they exceeded our expectations! I would say they exceeded our expectations! More

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Everything about my experience in purchasing a car was excellent. I recommend this dealership to everyone. excellent. I recommend this dealership to everyone. More

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