Yoko Tsutsui

Yoko excellent. Felt very tricked into purchasing extended warranty. Never in buying 4 cars, has this happened - had to do that day. Why you buy a Lexus Certified Felt very tricked into purchasing extended warranty. Never in buying 4 cars, has this happened - had to do that day. Why you buy a Lexus Certified! Even when, I called Finance Company, they agreed, When, I went up next day, they would not take payment, back to where it would be without extended warranty... however put it towards the principal. Finance Company informed that it could of been changed. Going from $202 a month to $402.... was not in my plan. All of that went to fast & misleading. My sales agent was great! 5th Lexus & this has never happened. It has left much disappointment in me returning to Lexus for next vehicle. Especially, laying down such a large down payment, I could have bought newer than 2020, if I wanted a large payment. Purpose of buying certified. Overall, unfortunately this experience was not good. Especially, since my other Lexus was totaled from someone hitting me & I was not even wanting a new vehicle. The car is nice, but definitely a learning experience. You buy certified, so you don't need extended. All the people that helped me at Lexus were extremely profession in training me - on the newer version. They are all helpful. My caution to anyone, watch when they send you in to talk about financing & warranty's. You should know there is a catch when they say you have to do it today. That is truly my complaint. Lexus is a wonderful vehicle. The manager was very nice as well. Expensive lesson learned. Will, I go back to Lexus for my next purchase remains to be seen. Again, Yoko was fantastic. More

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Yoko was absolutely wonderful with buying my car. She went over in details about the car, answered my questions and accommodated to my time pressure . She went over in details about the car, answered my questions and accommodated to my time pressure . More

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I have never had such a great experience purchasing a new car before. This is our first Lexus and we are very happy. Yoko was very sweet, honest and zero pressure. The other aspect I appreciated is that as car before. This is our first Lexus and we are very happy. Yoko was very sweet, honest and zero pressure. The other aspect I appreciated is that as a women coming in I was treated with pure professionalism and seriousness. This was not the case at other dealerships (Chevy/Toyota), they always asked me about my husbands thoughts and when he could come in and sit down. Thank you for that Yoko. Great experience and now we are life customers. More

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Yoko was awesome in helping me with purchase of Lexus RX 350. She went over thoroughly important features of the car, answered my questions clearly, and speed up the process so I could go home in decent tim 350. She went over thoroughly important features of the car, answered my questions clearly, and speed up the process so I could go home in decent time. She was also very friendly and easy to talk to and made my purchase process very pleasant! Thank you! More

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Great customer service. No pressure sales with Yoko. Would recommend this dealership to anyone. Thank you No pressure sales with Yoko. Would recommend this dealership to anyone. Thank you More

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I really appreciate the staff arranging for the last minute surprise for my wife! It was awesome! And thanks to Yoko for all her help and driving to Cleveland to get the car minute surprise for my wife! It was awesome! And thanks to Yoko for all her help and driving to Cleveland to get the car More

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Yoko went above and beyond to make sure that I found the right car for me. She was knowledgeable and friendly . A wonderful experience right car for me. She was knowledgeable and friendly . A wonderful experience More

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My experience with Lexus Akron/Canton was fantastic! My sales woman Yoko was knowledgeable, and super friendly! She supported me through the whole process. The entire experience was top tier they even s My sales woman Yoko was knowledgeable, and super friendly! She supported me through the whole process. The entire experience was top tier they even surprised me at the end with a ribbon on my car while being congratulated by the entire staff. Thank you Lexus I’ll definitely be shopping again! More

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Yoko was great and made the process of buying a car easy and fly by! I was able to talk to the service department on the history of the vehicle and Ruth was fantastic helping me secure financing for the car and fly by! I was able to talk to the service department on the history of the vehicle and Ruth was fantastic helping me secure financing for the car. More

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Yoko , Was very professional and knows her Lexus from the ground up . Nice to have some to deal with that loves her job and the cars she is selling . Just a first class sales lady all the way around . ground up . Nice to have some to deal with that loves her job and the cars she is selling . Just a first class sales lady all the way around . More

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