Tony Acock | Page 5

They were all very professional and kind, I was treated well. I don’t like having to compete 15 words to continue with this survey if you want the survey completed in the future don’t make it difficult to well. I don’t like having to compete 15 words to continue with this survey if you want the survey completed in the future don’t make it difficult to do More

by busadoper59 Verified Customer Verified Customer

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Communication was terrible service manager name Tony was a Complete jerk about the situation, accuse me of calling him a liar, which I never did. The window was a factory defect and they never offered me a a Complete jerk about the situation, accuse me of calling him a liar, which I never did. The window was a factory defect and they never offered me a rental for transportation. My truck was in their shop for going on three weeks with no estimated time of when they would have a completed. I had to pay for everything out of pocket even though I received a letter stating that water damage may occur in your cab terrible job terrible service terrible shop. More

by Eldon Briseno Verified Customer Verified Customer

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Every time I have come in for service, the team from Olathe Dodge Chrysler Jeep Ram have been very courteous and helpful. Olathe Dodge Chrysler Jeep Ram have been very courteous and helpful. More

by flying_python Verified Customer Verified Customer

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There was a problem after the repair and they took care of it without issue. All of the individuals that we came in contact with were helpful and friendly. This made the experience a positive one of it without issue. All of the individuals that we came in contact with were helpful and friendly. This made the experience a positive one More

by TRBALDWIN11 Verified Customer Verified Customer

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They charged me for checking my noise from the front tire and they told me that it was nothing and I 175 dollars and I had to take it to another workshop to get it fixed I think they didn't even check my car and they told me that it was nothing and I 175 dollars and I had to take it to another workshop to get it fixed I think they didn't even check my car but they are good for cashing More

by elid414 Verified Customer Verified Customer

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Service Department greeter was great, time to do oil change, check, fill fluids was exceptable.. change, check, fill fluids was exceptable.. More

by rrkuhn Verified Customer Verified Customer

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Very disappointed. I called 3 days in advance of my appointment to see if the recall items on my 2015 Jeep was available yet. They told me no, they were still backorde I called 3 days in advance of my appointment to see if the recall items on my 2015 Jeep was available yet. They told me no, they were still backordered. So on the day I go in to have my Service 4-wheel drive light checked out because periodically it would come on and then go off. I was being checked in by Shawn and he says "I don't know why they haven't called you on the recall for your jeep, we have the parts available." What? I just called 3 days ago and magically they are here. Now, did they really repair my jeep concerning the recall? I don't know for sure, they say they did, but I don't trust them. Jeep is going to pay for the repairs. So, I wait quite a while for information on the light. It is absolutely freezing in the waiting area and several of us waiting have to go outside to get warm. After a long time Shawn comes in and presents me with a bill of almost $4,000 to fix my Jeep. No proof of the tests run, if they really did run tests, just present me a bill for that amount of money stating that I needed a rear axel/differential axel. Now this is just for a light that comes on every once in a while. I refuse to get it taken care of because I don't trust them. Every time I go into Olathe Jeep they find several thousand dollars worth of repairs needed each time and I have just over 41,000 miles on it. I hardly drive it anywhere. I asked Shawn how much today would cost me and he said $175, plus you get 10% senior discount. I go up to pay and the bill is $235.00. Wait, what is going on. I did not get the 10% discount and there are costs for shop supplies. I ask her what shop supplies, if Jeep is paying for the recall, why am I paying for shop supplies! Also, if they put testers on my engine, what shop supplies could be used for that? She told me they probably had to use paper towels to wipe their hands with! What! That is so ridiculous! I pay the bill and leave a pissed customer. I take my Jeep to my mechanic and he runs a test and can't find the problem. I show him the papers Olathe Jeep gave me and he said, those codes don't make sense for this problem. So I call another dealer and take my Jeep to them and they run all kinds of tests (I have proof of the tests) and they can't find the problem. They said to come back when the light comes on more regularly, that right now they can't find the problem. The costs of running all those tests? Nothing, not one cent, he said because they couldn't find anything wrong with my Jeep that there would be NO CHARGE. So yes, I am pissed and very unsatisfied with Olathe Jeep. I don't believe them at all. I feel like all they want to do is "find" something wrong to make money. I get a text from the service department wanting to know how I feel about the service I received and Tony Acock has her phone number on there, so I call her...get a message. Soon I receive a text from her stating I needed to text her about my problem. I text quite a bit, but I had a lot to say, so after about 500 texting words I requested her to call me so I could tell her more because it was taking too long to text everything. Did I get a call back, absolutely not. Have I heard anything back, absolutely not. I won't be back because I don't think they really care. More

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They did great. Love my free oil change. I would not have done this survey if I knew I would be forced to write 15 words Love my free oil change. I would not have done this survey if I knew I would be forced to write 15 words More

by nikkirhill1987 Verified Customer Verified Customer

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Not happy. After brining my truck in multiple times, the original Service advisor (William Nicholson) promised me upgraded brake pads & rotors and then never de After brining my truck in multiple times, the original Service advisor (William Nicholson) promised me upgraded brake pads & rotors and then never delivered. Then a new advisor was assigned and instead of fulfilling the commitment noted in the computer system and multiple text messages, they backtracked and did little to nothing. Bottom line is that I took my truck in to simply get brake pads and rotors replaced. It wasn’t making any noises prior to the initial replacement and then when I left the dealership it was making squeeling noises when feathering the brakes. Service department claims no fault in the fact that a noise started only after they serviced my vehicle and then tried to stick me with a $1400 upsell into new calipers, cables & a brake fluid flush. I’m guessing they damaged the caliper when doing the work and didn’t take accountability for it. They have lost my patronage as a result of this. More

by troywlms Verified Customer Verified Customer

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Kayla, did well to respond but the information was technically ill-equipped. It would be most helpful to have the technician review results with customers. Asking a simple clarifying question turns in technically ill-equipped. It would be most helpful to have the technician review results with customers. Asking a simple clarifying question turns into a three-day appointment because of the back and forth between the office and technician. Alongside unsatisfactory customer service, a broad statement of work was issued but the signed work order was vague, lacking cost line items. I regret bringing my vehicle by for such an exploratory issue because it left me vulnerable to being taken advantage of. More

by Swat Verified Customer Verified Customer

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