Tony Acock | Page 6

Awful service department management. Had an appointment scheduled for 8 am, work hadn't even started when I came up pick it up at 5pm. Was told I had cracked windshield washer line yet t Had an appointment scheduled for 8 am, work hadn't even started when I came up pick it up at 5pm. Was told I had cracked windshield washer line yet took it elsewhere and it was just plugged. Had ordered tires to be installed and they never ordered them so they weren't even there to install for the appointment. Called Tony the service manager multiple times and never once got a call back to discuss the problems. They have lost my business. More

by BENJAMINHANDKE Verified Customer Verified Customer

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Poor communication with clients. Did not thoroughly inspect vehicle and want to put a band-aid steering stabilizer on my jeep. They gladly charged me for “diagnosis”, but did not tho Did not thoroughly inspect vehicle and want to put a band-aid steering stabilizer on my jeep. They gladly charged me for “diagnosis”, but did not thoroughly investigate the issue. The issue ended up being the tires and not the steering stabilizer. More

by Chevy08bud Verified Customer Verified Customer

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Seems like express service isn't what it "used to be" . ...I always appreciated a paper report knowing how my vehicle "was". ...I always appreciated a paper report knowing how my vehicle "was". More

by rictoriabober Verified Customer Verified Customer

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Stan provided an estimate for services needs in the car. We agreed on a maximum amount I was willing to spend on maintenance services. . He also agreed to provide me with a list of services he suggested but We agreed on a maximum amount I was willing to spend on maintenance services. . He also agreed to provide me with a list of services he suggested but I chose to not do at this time. When I picked the car up the charges were were almost $200 more than we had agreed upon. Stan came Back and said they would discount the charges to bring the cost closer to what we had agreed upon. I then paid the Cashier only to find out the dealership charged 3% for using a credit card. As no time was this additional fee disclosed. I most likely won’t be back to this dealership for service. I feel totally taken advantage of. Also wasn’t provided with the list of additional services suggested. I had to talk to Stan and wrote them down myself. We own other cars and this information is always provided at every service appointment. More

by tjs Verified Customer Verified Customer

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Very professional environment, Joshua is a kind, respectful person. Took care of my every need. respectful person. Took care of my every need. More

by joshscuddz Verified Customer Verified Customer

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They were all very professional and kind, I was treated well. I don’t like having to compete 15 words to continue with this survey if you want the survey completed in the future don’t make it difficult to well. I don’t like having to compete 15 words to continue with this survey if you want the survey completed in the future don’t make it difficult to do More

by busadoper59 Verified Customer Verified Customer

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Communication was terrible service manager name Tony was a Complete jerk about the situation, accuse me of calling him a liar, which I never did. The window was a factory defect and they never offered me a a Complete jerk about the situation, accuse me of calling him a liar, which I never did. The window was a factory defect and they never offered me a rental for transportation. My truck was in their shop for going on three weeks with no estimated time of when they would have a completed. I had to pay for everything out of pocket even though I received a letter stating that water damage may occur in your cab terrible job terrible service terrible shop. More

by Eldon Briseno Verified Customer Verified Customer

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Every time I have come in for service, the team from Olathe Dodge Chrysler Jeep Ram have been very courteous and helpful. Olathe Dodge Chrysler Jeep Ram have been very courteous and helpful. More

by flying_python Verified Customer Verified Customer

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There was a problem after the repair and they took care of it without issue. All of the individuals that we came in contact with were helpful and friendly. This made the experience a positive one of it without issue. All of the individuals that we came in contact with were helpful and friendly. This made the experience a positive one More

by TRBALDWIN11 Verified Customer Verified Customer

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They charged me for checking my noise from the front tire and they told me that it was nothing and I 175 dollars and I had to take it to another workshop to get it fixed I think they didn't even check my car and they told me that it was nothing and I 175 dollars and I had to take it to another workshop to get it fixed I think they didn't even check my car but they are good for cashing More

by elid414 Verified Customer Verified Customer

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