Shad Rawlings
Shad Rawlings at Brent Brown Toyota
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Shad Rawlings | Page 2

Sales Team Leader

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.5
62 Reviews

Hello! My name is Shad Rawlings. I started working at Brent Brown Toyota in April of 2016. I wanted to find a career that would be both exciting and challenging! I found that and more at Brent Brown Toyota! I started out by selling cars and have been in the Accessories Department since 2017. I grew up in a small town, located in Sanpete County, where i currently reside with my Wife, 2 Children, and 3 dogs. I like to spend time watching baseball, going on Razor rides and serving on my counties Search and Rescue team! Please feel free to call, text or email with any questions at all! I would love to help anyway I can!

Dealership Experience

8 yrs, 2 mos

Industry Experience

10 yrs, 9 mos

Languages Spoken

English English

4.5

62 Reviews

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62 Reviews of Shad Rawlings

April 10, 2023

Dealership Rating
Employee Rating

I wish I could say as a first time buyer that it was a great experience. But it was actually really awful and I was truly so disappointed and upset with the whole team at Brent brown. I am telling everyon More

by katiemisabell
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Andrew Butcher, Karyn Clement, Rylee Hansen , Kelly Christensen, Larry Terry

Apr 10, 2023

Brent Brown Toyota responded

James & Katie We understand your frustrations and concerns. It sounds like you are experiencing what’s called (Buyer’s Remorse) though, it refers to negative emotions-such as regret, anxiety or guilt-that consumers may experience after buying an item. It’s typically linked to large purchases- like a car or a new home. We completely understand those feelings, and we never want any customers to not be happy with the vehicle they purchased. As a company we have tried to work with you both in finding a solution that would meet your needs. You were unsatisfied with the purchase of your first vehicle and the solutions we were trying to make with that. In doing so you decided to trade that vehicle in for a different one. Whenever you get out of a vehicle shortly after you purchase it, you will naturally have some negative equity. This is due to the fact of state taxes and fees that we as a dealership don’t control, nor do we make any money off of that. The only exception to this, is if you put enough money down upfront to cover those. As you are aware due to supply and demand it has caused everything to increase in pricing. Homes, vehicles, gas, groceries, parts, etc. The numbers you gave on the current vehicle saying that is what you should have purchased it for is wholesale prices. Meaning that is what we as a dealer buy the vehicle for, we then have to put money into vehicles to recondition them and other costs involved. When all is said and done as a dealer we then are in those vehicles more than those wholesale prices you are referring to. We offered to buy the vehicle back from you, but naturally it would be your responsibility to pay the state taxes and fees from not only the first purchase, but the second as well. That is where the difference between what we will buy it for and what your payoff is. Again, we do not control that, but people can take it up with state legislation if they don’t agree with it. We understand why you declined that option. Everything is clearly defined in your paperwork. You had every opportunity to not go through with either of the purchases or try to do additional negotiations. You knowingly signed both vehicle purchase contracts stating you agreed to the legal binding terms. Toyota Customer Service reviewed the case after your complaint and found there was no wrongdoing on our part as well. So I am sure you can imagine that we are perplexed that you would take this to the “internet” essentially trying to revert consumers to do business with us, knowing you signed a legal document not once, but twice and us both times trying to come up with a solution to make sure that you were both happy. In simple terms, not only are you trying to cost us business but it is also looking like you are trying to extort us because of buyers remorse. We are sorry we couldn’t find a solution that would work for you, and we wish you both the best.

March 30, 2023

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Employee Rating

Dallas was fantastic! The process was easy, straightforward and never troublesome. The car was not available because of supply chain issues but we were assured we would ge More

by scheaffers
Recommend Dealer
Yes

March 16, 2023

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Employee Rating

My first visit was to get information on Tacoma trucks, pricing, options, and availability. Brad Dyches was the salesman who took the time to answer my questions. I appreciated Brad's knowledge and underst More

by jmwsculptor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Charlie Hook , Brad Dyches (5 Star Salesman)

March 14, 2023

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Friendly employees. Very helpful. Easy to deal with. Quick transactions. Good selection of vehicles. Would recommend. More

by skbeeline
Recommend Dealer
Yes
Mar 14, 2023

Brent Brown Toyota responded

Thank you for your feedback. We are happy to hear you had a great experience. We look forward to seeing you again.

January 20, 2023

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Employee Rating

Very Efficient, professional and easy to work with. They are Always very friendly and a great environment. More

by KCGOLFING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Butcher, Joel Kitchen, Nate Casper, Ryan Bell, Milani Hedquist, Jaron Maxfield , Bruce Barton, Kelly Christensen, Sydney Terry

January 18, 2023

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Employee Rating

Great place to buy a car. Awesome customer service. Wes was very knowledgeable. Love Bruce Barton has traine# his workers well. More

by jennypickett72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Boyd, Charlie Hook, Wesley Lind , Bruce Barton

December 21, 2022

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Employee Rating

Poor financial communication. Dishonest financial manager and very rude and unprofessional. I will never recommend. More

by KELSEY-31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 17, 2022

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Employee Rating

Great dealer and made the process easy Ismael is amazing very attentive and caring I'd refer him to anyone More

by Kandy_land10189
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sheldon Williams, Ismael Flores

September 21, 2022

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Employee Rating

Bad dealership ever,sold me a Brocken car,when I pick up the car it was making noises on the freeway,service light turned on saying service exceeded by 435 days,when confronted they tell you that they don’t More

by Elvirtheboss
Recommend Dealer
No

Other Employees Tagged: Karyn Clement

May 20, 2022

Dealership Rating
Employee Rating

Great service, helped us find the perfect vehicle. Blake Fathers was an amazing sales representative to work with. He listened to what we wanted in a car and wasn't pushy at all--very patient and help More

by pro_taj
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blake Fathers

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