Charlie Hook
Charlie Hook at Brent Brown Toyota
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Charlie Hook

F&I Manager

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.3
310 Reviews
4.3

310 Reviews

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310 Reviews of Charlie Hook

May 01, 2024

Dealership Rating
Employee Rating

Staff were super nice and eager to help. They were not very considerate with having kids there and just kept telling us to ignore our kids. More

by EASTONA22
Sales Price Transparency
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Purchase Time
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Recommend Dealer
No

April 28, 2024

Dealership Rating
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The dealership itself was very professional, had inventory of vehicles. If weren’t available, they were able to provide services to find vehicles in the area or upcoming stock. More

by llorens.seth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colby Sanders, Jamie Davis

April 27, 2024

Dealership Rating
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Survey was way too long! !!!!!! And this section was annoying. My time is valuable; if you want it give me an incentive More

by boblav01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colby Sanders, Easton Adams

April 24, 2024

Dealership Rating
Employee Rating

Excellent service, our seller helped us throughout the negotiation process. It has been a wonderful experience for us, we would definitely do business with you again and we recommend you 100% THANK YOU More

by JODIBOMA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Brown, Brian Boyd

April 24, 2024

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Helped me match my needs to the car that would do the best job, took the time to explain pros and cons of options and seemed very honest. More

by FUNDJ
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Robinson

April 12, 2024

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Bought a Toyota Camry last year at this place, was young and naive and got basically eaten alive. Salesman lied about some stupid shortage and how I would never be able to find another one for at least a ye More

by shanissehenderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 16, 2024

Brent Brown Toyota responded

Hello, Please know your feedback is important to us here at Brent Brown Toyota. If given the chance, I'd like to discuss your experience with our Sales Team regarding your purchase of the Toyota Camry. Please could you reach out to me at your earliest convenience so we can discuss this? Thank you, Customer Relations Manager 801-223-4406

April 03, 2024

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Employee Rating

I just spent $33,000 for a vehicle at Brent Brown, but we received only one key for the vehicle and they are apparently reluctant to provide an additional key for us. More

by CLEWIS1837
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Brock DeLuca, Colby Sanders

Apr 13, 2024

Brent Brown Toyota responded

Hello. Your feedback is important to us here at Brent Brown Toyota and we would appreciate the opportunity to speak with you about a second key for the vehicle you recently purchased with our Sales Team. Please give us a call at your earliest convenience. Sincerely, Customer Relations Manager 801-223-4406

Apr 14, 2024

CLEWIS1837 responded

Second key received at NO CHARGE. Thank you!

March 28, 2024

Dealership Rating
Employee Rating

The only dealership I will ever buy a car at! !!! The overall experience was absolutely stellar. I feel like they really listened to my wants and needs and made the whole experience really easy. More

by Brian B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

It's encouraging to know you had a positive experience at Brent Brown Toyota. We value your trust in us and look forward to uphold it. Your satisfaction is our motivation.

March 27, 2024

Dealership Rating
Employee Rating

We were so pleased with Brock DeLuca's attention to our needs and his no-pressure approach to sales. He ably answered out questions and has since the car purchase been available for questions and additiona More

by Lin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

Thank you for sharing your experience. We are pleased our team was able to assist effectively, and we're grateful for your appreciation of Brent Brown Toyota's pricing policies. Your feedback is duly noted.

March 25, 2024

Dealership Rating
Employee Rating

We were treated fairly and professionally at every step along the way. We were especially happy with Brock D. who attended to us. No pressure at all from him, just good sound information and the highest qu More

by Lin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

Thank you for acknowledging the professionalism at Brent Brown Toyota. It's heartening to recognize our team member's approach. We appreciate your 5-star review.

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