Charlie Hook
Charlie Hook at Brent Brown Toyota
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Charlie Hook | Page 2

F&I Manager

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.3
313 Reviews
4.3

313 Reviews

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313 Reviews of Charlie Hook

March 28, 2024

Dealership Rating
Employee Rating

The only dealership I will ever buy a car at! !!! The overall experience was absolutely stellar. I feel like they really listened to my wants and needs and made the whole experience really easy. More

by Brian B
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

It's encouraging to know you had a positive experience at Brent Brown Toyota. We value your trust in us and look forward to uphold it. Your satisfaction is our motivation.

March 27, 2024

Dealership Rating
Employee Rating

We were so pleased with Brock DeLuca's attention to our needs and his no-pressure approach to sales. He ably answered out questions and has since the car purchase been available for questions and additiona More

by Lin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

Thank you for sharing your experience. We are pleased our team was able to assist effectively, and we're grateful for your appreciation of Brent Brown Toyota's pricing policies. Your feedback is duly noted.

March 25, 2024

Dealership Rating
Employee Rating

We were treated fairly and professionally at every step along the way. We were especially happy with Brock D. who attended to us. No pressure at all from him, just good sound information and the highest qu More

by Lin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

Thank you for acknowledging the professionalism at Brent Brown Toyota. It's heartening to recognize our team member's approach. We appreciate your 5-star review.

March 04, 2024

Dealership Rating
Employee Rating

I have been very disappointed in your customer service. We liked our salesman but the finance guy was very rude. He yelled at our sales guy in front of us and it was very inappropriate. I have called three More

by TRACEELSHELTON
Recommend Dealer
No

Other Employees Tagged: Rick Elliott, Chris Jacobson , I don't know who Kaua Pouha is he is not who sold us our truck

Mar 14, 2024

Brent Brown Toyota responded

Hello, Your feedback is very important to us here at Brent Brown Toyota. When given the opportunity, we would like to speak with you about the level of customer service and communication you received from our Sales Team. Will you please reach out to us directly so we can discuss this further? Best regards, Customer Relations Manager 801-223-4406

March 02, 2024

Dealership Rating
Employee Rating

It’s was a great experience for me catering to my every needs, and suddenly one of the best cars for the best deal I could ever find. Can’t wait to do more business with this company. More

by aromanrony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brock DeLuca

Mar 14, 2024

Brent Brown Toyota responded

We appreciate your positive feedback at Brent Brown Toyota. Our team strives to provide quality service and great deals on cars. We look forward to serving you in the future.

February 19, 2024

Dealership Rating
Employee Rating

Kyle and Spencer were wonderful to work with on the acquisition of my new 24 Tacoma! Love it! Thanks Guys More

by JOHN@BOARDOFPROVO.COM
Recommend Dealer
Yes
Feb 22, 2024

Brent Brown Toyota responded

We appreciate the positive feedback about your Tacoma experience at Brent Brown Toyota. It pleases us to know our team was helpful in your car buying process.

February 17, 2024

Dealership Rating
Employee Rating

Alex Saii was the salesman who took us for a test drive in the Tacoma. He was very helpful and honest about the truck we were interested in. It was what convinced us to go forward with buying the first tr More

by willameena
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Brown, Rick Elliott , Alex Saii

Feb 22, 2024

Brent Brown Toyota responded

It's great to hear you found value in your experience and our team. Transparency and smooth transactions are top priorities at Brent Brown Toyota. Thank you for choosing us for your Tacoma purchase.

February 17, 2024

Dealership Rating
Employee Rating

Alex Saii was the salesman who took us for a test drive in the Tacoma. He was very helpful and honest about the truck we were interested in. It was what convinced us to go forward with buying the first tr More

by willameena
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Drew Brown, Rick Elliott , Alex Saii

Feb 22, 2024

Brent Brown Toyota responded

We're pleased to hear your experience at Brent Brown Toyota with our team went smoothly, particularly during the test drive of the Tacoma. We pride ourselves in honesty and efficiency, so thank you for noticing those efforts. Your kind words mean a lot to us.

February 07, 2024

Dealership Rating
Employee Rating

Excellent service ! ! Very helpful in our search for a new car!! Would definitely recommend to everyone !! More

by austinbascom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Boyd, Ismael Flores

Feb 14, 2024

Brent Brown Toyota responded

Thank you for the positive review and rating! We are happy to know that you had a good car-buying experience with us at Brent Brown Toyota and we appreciate you recommending us!

February 01, 2024

Dealership Rating
Employee Rating

They were super helpful, ontop of things, helpful, friendly, and did a great job helping me find what I was looking for. More

by cggreen7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joel Kitchen, Shad Rawlings, Austin Wells , Brock Meadows

Feb 14, 2024

Brent Brown Toyota responded

Thank you for the positive review and rating! We are glad to know that our team at Brent Brown Toyota was helpful and we hope to see you again in the future!

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