Andrew Bailey
Andrew Bailey at Brent Brown Toyota
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Andrew Bailey

Service Advisor

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.9
164 Reviews
4.9

164 Reviews

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164 Reviews of Andrew Bailey

May 01, 2024

Dealership Rating
Employee Rating

Service was excellent they got me taken care of and back on the road quickly More

by JESSKELLY20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 27, 2024

Dealership Rating
Employee Rating

Crooks, This company is like an "ex" just wanting to take everything you got and get nothing in return. Very disappointed More

by brentdasiey
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Andrew Butcher

April 21, 2024

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Employee Rating

Drew is great. Got me in for an alignment for our brand new 2024 Sequoia Platinum. It was delivered to us in poor shape. Pulled to the right. Also the leg extens More

by unclefilly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ismael Flores, Brian Zepeda

Apr 24, 2024

Brent Brown Toyota responded

Hello, Customer satisfaction is very important to us here at Brent Brown Toyota. I would like the chance to speak with you about your visit with our Service Team regarding the alignment service that was performed on your 2024 Toyota Sequoia Platinum. If you would please reach out to me with your best contact information we would greatly appreciate it. Thank you for your time and understanding and I look forward to hearing from you. Best, Customer Relations Manager 801-223-4406

April 19, 2024

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Employee Rating

It took an hour for a simple oil change. It was not worth my time More

by BIGGSKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 24, 2024

Brent Brown Toyota responded

Hello, Customer satisfaction is important to us here at Brent Brown Toyota. I would appreciate the chance to speak with you about your recent visit to our Service Department for an oil change regarding the subsequent wait time. Please contact me at a time that is convenient for you so we can discuss your feedback further. Thank you, Customer Relations Manager 801-223-4406

April 15, 2024

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Employee Rating

Drew was excellent. He did everything we asked. I have a skid plate on my vehicle and your service dept ruined the last one on my FJ. They stripped the bolts inside th More

by K8ERIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 19, 2024

Brent Brown Toyota responded

Hello, Thank you for your feedback. Although we are happy to know that our team was helpful, we would like the opportunity to speak with you further about your review regarding your appointment. At your earliest convenience, please reach out to us. Customer Relations Manager 801-223-4406

April 13, 2024

Dealership Rating
Employee Rating

Fast service, just wish they would have asked before airing up my tires, I just got them to where the tread all hit the road, now I’m running on the center of the tread again. More

by jerrytwoelk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

April 12, 2024

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Bought a Toyota Camry last year at this place, was young and naive and got basically eaten alive. Salesman lied about some stupid shortage and how I would never be able to find another one for at least a ye More

by shanissehenderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Apr 16, 2024

Brent Brown Toyota responded

Hello, Please know your feedback is important to us here at Brent Brown Toyota. If given the chance, I'd like to discuss your experience with our Sales Team regarding your purchase of the Toyota Camry. Please could you reach out to me at your earliest convenience so we can discuss this? Thank you, Customer Relations Manager 801-223-4406

April 11, 2024

Dealership Rating
Employee Rating

Andrew was great! Very personable and made sure to give me the information I needed. More

by Cheyenne
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

It's good to know our team at Brent Brown Toyota impressed with their personability and assistance. We appreciate your positive feedback.

April 09, 2024

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Employee Rating

Drew did an excellent job on my last service and went the extra mile with the warranty company and Dealing with a difficult situation More

by DAVIDCASSANI1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

We're glad to hear you benefitted from the dedication of our team at Brent Brown Toyota during your service visit and warranty liaising. Feel free to reach out if you need anything else.

April 03, 2024

Dealership Rating
Employee Rating

Andrew really listened to what I said my cars symptoms were and he worked with his service group to find the problem and fix it. More

by KIMH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

We value your feedback at Brent Brown Toyota. It's always reassuring to hear how our team successfully took care of your vehicle issues. They truly strive to listen and solve every concern effectively and efficiently.

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