Scott Smith
Scott Smith at Toyota of Rockwall
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Scott Smith | Page 2

Finance Manager

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

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4.5
371 Reviews

Dealership Experience

12 yrs, 9 mos

4.5

371 Reviews

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371 Reviews of Scott Smith

October 23, 2023

Dealership Rating
Employee Rating

Everyone at the dealership was friendly and there were no high pressure sales tactics at any point. They handled my transaction expeditiously and went the extra mile at delivery. I will be recommending the More

by superiorsystems
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corey Thomas, Russell Morgan

Oct 23, 2023

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 22, 2023

Dealership Rating
Employee Rating

Very friendly and knowledgeable. Will work with on the car the price. Would work with them again More

by lmcdanielgolf
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Corey Thomas, Aaron Pieratt

Oct 22, 2023

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

October 19, 2023

Dealership Rating
Employee Rating

Pleasant and friendly. But...they tacked on almost $4,000 in "dealer accessories" that were not mentioned in the price. Nor were they mentioned when I said I was looking fo More

by davidarlan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joey Desrosiers, Aaron Pieratt

Oct 20, 2023

Toyota of Rockwall responded

We're sorry to hear you had less than a 5-star experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

October 18, 2023

Dealership Rating
Employee Rating

Tuve una muy mala experiencia con Scoot, me hizo comprar garantías que yo no queria,me engañaron More

by MARTINMARTINEZ670.MM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joey Desrosiers

Oct 22, 2023

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

October 17, 2023

Dealership Rating
Employee Rating

Contacted sales by telephone , Ken helped answer all questions about vehicle advertised on website, he was extremely professional, friendly, while guiding me through the purchase process. Ken is an ass More

by dennisdickerson6
Recommend Dealer
No

Other Employees Tagged: Joey Desrosiers, Ken Martin

Oct 20, 2023

Toyota of Rockwall responded

Dennis, We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 16, 2023

Dealership Rating
Employee Rating

I want to Thank Mr. Martin and Mr Boyd for their excellent service in helping us 🙏🏾❤️ More

by wj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2023

Toyota of Rockwall responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

October 06, 2023

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Employee Rating

I don’t know who Dan is he did not help me, Diego,jacob, and scott did an amazing job making my process smooth, fast and with no confusion! i’m so greatful for the entire staffs friendliness and will return More

by emily.geosits
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Landrum

Oct 09, 2023

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Emily, for choosing Toyota of Rockwall!

September 28, 2023

Dealership Rating
Employee Rating

Everyone was professional. Great overall car buying experience considering not many cars in the lot. My first time buying a car without seeing what I was getting. Awesome job More

by kristy.jones0612
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 28, 2023

Toyota of Rockwall responded

Thank you, Kristy, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 28, 2023

Dealership Rating
Employee Rating

Josh was incredibly respectful and easy to deal with. At no point did my wife and I feel rushed. The financing process was much quicker and pain free than anticipated. More

by Corey Camp
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Joshua Wells

Sep 30, 2023

Toyota of Rockwall responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 26, 2023

Dealership Rating
Employee Rating

Best Toyota dealership I've ever been to. Super staff, they are not only friendly but knowledgeable and skilled with the service they provide. Highly recommend. I can say they are also consis More

by garybreezecomputersolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cesar Martinez, Kasey Boysaw, Aaron Pieratt , Aaron Pieratt

Sep 27, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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