Lance Smith
Lance Smith at Toyota of Rockwall
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Lance Smith

Manager of Used Cars

Toyota of Rockwall

1250 E Interstate 30
Rockwall, TX 75087

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4.8
10 Reviews
4.8

10 Reviews

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10 Reviews of Lance Smith

January 10, 2024

Dealership Rating
Employee Rating

we feel SO Blessed to have had “ Jimmy Le” as our “ Salesman!” All of your “Dream TEAM” Agents/ Managers “ Were Terrific! I am SO PROUD Of “My New, “ Forever, New TOYOTA!” we feel” BLESSED ,” to More

by faithfulfaye
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2024

Toyota of Rockwall responded

Here at Toyota of Rockwall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience working with Jimmy, and it was a pleasure having you at the dealership. We appreciate your review!

October 20, 2023

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Employee Rating

My buying experience was worthwhile, easy and relaxing. I enjoyed every bit of it. Thanks More

by alolimet
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd , Joshua Wells

Oct 20, 2023

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2023

Dealership Rating
Employee Rating

Josh was incredibly respectful and easy to deal with. At no point did my wife and I feel rushed. The financing process was much quicker and pain free than anticipated. More

by Corey Camp
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith , Joshua Wells

Sep 30, 2023

Toyota of Rockwall responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

September 16, 2023

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Employee Rating

My car buying experience was amazing! Josh Wells was very knowledgeable and truly sold me the car with his words. Josh made sure I learned about all the features my car came with and help More

by Demesha R.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd , Joshua Wells

Sep 17, 2023

Toyota of Rockwall responded

Demesha, Thank you for taking the time to share your thoughts on working with Joshua and our team. We're glad to hear we delivered such a great experience!

August 31, 2023

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Employee Rating

Online price not honored. High pressure sales. Non-transparent financing. No information provided on final documents that were blindly signed. More

by less-is-more
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Scott Smith , Lizeth Mendoza

Sep 03, 2023

Toyota of Rockwall responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 04, 2023

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Employee Rating

needing an suv so i could take my dad to appts and dinner with his rollator, and having sold his and my cars, i got the best deal and the best care at toyota of rockwall!! they made sure i got what i needed More

by gloriad73
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Scott Smith, Josef Casares

May 05, 2023

Toyota of Rockwall responded

Here at Toyota of Rockwall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, Gloria, and it was a pleasure having you at the dealership. We appreciate your review!

February 05, 2023

Dealership Rating
Employee Rating

The service there was better than we could have even asked or imagined! Thank you, all of you! Every aspect of our experience was amazing! More

by tjchafin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Oscar Boyd , Sean McCarty

Feb 06, 2023

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

January 13, 2023

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Employee Rating

The dealership was excellent. My salesperson Kyle Roe was superb. My finance manager was awesome. All the rest of the employees were outstanding from including the 2 receptionists More

by barry.gage15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mick Schott, James Brown, Kasey Boysaw, Oscar Boyd , The 2 receptionists that worked Saturday evening January 7th. Cheryl and the other girl. Also a couple of other salesmen as well that I interacted with

Jan 15, 2023

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad to hear that Kyle and our team were able to help you find the perfect car and deal! We hope to see you again!

Jan 16, 2023

barry.gage15 responded

barry.gage15@gmail.com

January 05, 2023

Dealership Rating
Employee Rating

Everyone was great in helping getting my Toyota tundra from the salesman to the finance officer it was an amazing experience Toyota of Rockwall is a number one dealership I will be more than glad to refer More

by gilsmith56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Glenn Coy, Carmelo Adorno, Oscar Boyd , Nemo Ulibarri

Jan 05, 2023

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new Toyota Tundra and don't hesitate to reach out if you need anything else.

July 30, 2022

Dealership Rating
Employee Rating

My 2021 Camry was totalled and I got with Nemo and let him know my situation of needing a new car. He was very responsive, checking with me so often on when I would be able to get there to pick out a new More

by shoiles307
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carmelo Adorno , Nemo Ulibarri

Aug 01, 2022

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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