Joey Desrosiers

My experience at this dealership was nothing short of a nightmare. I was advised that I needed to purchase a Toyota Green Light package for a non-Toyota vehicle, which cost me $2k. However, when I needed t nightmare. I was advised that I needed to purchase a Toyota Green Light package for a non-Toyota vehicle, which cost me $2k. However, when I needed to make a claim, they couldn't fulfill it and directed me to the manufacturer, leaving me with a useless package and wasted money. Furthermore, several aftermarket warranties were added to my purchase without any official paperwork or explanation. I was only handed documentation after signing on a signature pad, which put me in a terrible predicament. Additionally, I was charged significantly more for warranties than what I was initially told. Despite explicitly requesting that my credit not be shopped around and only using my preferred banks with my high credit score, they went ahead and shopped it to 12 creditors, which was completely unacceptable. After enduring numerous unpleasant experiences, I sold the vehicle within 30 days and canceled all warranties except for the forced non-refundable Green Light package, which was useless to me since I didn't own a Toyota. I will never consider doing business with this dealership again. I'm relieved that the car is gone, and I hope my review helps others avoid the same horrendous experience. More

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I am happy with my Toyota vehicle. However, I have learned and experienced that Toyota of Rockwall puts profit over Customer service and Integrity to the customer. However, I have learned and experienced that Toyota of Rockwall puts profit over Customer service and Integrity to the customer. More

by dcamb Verified Customer Verified Customer

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My new vehicle had a defect which found on during purchase. Dan Landrum was the representative assigned to assist after my 3rd attempt. If my vehicle could have remained on lot until repaired. I the purchase. Dan Landrum was the representative assigned to assist after my 3rd attempt. If my vehicle could have remained on lot until repaired. I the customer, would not be required to missed work. Mr. Dan Landrum gets 4 stars and Toyota of Rockwall gets 2 stars out of 5. More

by dcamb Verified Customer Verified Customer

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Jimmy the sales rep and Maria and Joey (if I remember their name correctly) in finance were great, Jimmy did a great job answering my questions and taking the time to break things down for me as well as their name correctly) in finance were great, Jimmy did a great job answering my questions and taking the time to break things down for me as well as getting the truck into payments I could afford, and finance did a fabulous job (with some urging of course) keeping my payments where I could afford them. Overall I’m really pleased with how smoothly things went. More

by cheddarbug95 Verified Customer Verified Customer

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No customer service skills Misleading information Will not recommend to my worst enemy will never return Will not recommend to my worst enemy will never return More

by sonyaguerra61 Verified Customer Verified Customer

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Great customer service. Everyone was friendly and polite. They are knowledgeable of inventory and specifications of the vehicles. Jeff was fantastic. Everyone was friendly and polite. They are knowledgeable of inventory and specifications of the vehicles. Jeff was fantastic. More

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The service was great and the salesman was good I’m happy with truck I got with truck I got More

by supremeheam6 Verified Customer Verified Customer

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From the test drive to the drive away, it was an easy and enjoyable experience. I would recommend to anyone! enjoyable experience. I would recommend to anyone! More

by nomadblonde24 Verified Customer Verified Customer

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Great dealership and finance department they did a wonderful job getting me in and out and I look forward to doing business with them again in the near future wonderful job getting me in and out and I look forward to doing business with them again in the near future More

by roman.smith78 Verified Customer Verified Customer

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I have had an amazing experience with Toyota Of Rockwall. It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. T It is always a warm caring environment. The sales and service team really care about getting you the best deals and making sure that you are happy. They go above and beyond every time. This is my second vehicle through Toyota of Rockwall. More

by taquillajohnson Verified Customer Verified Customer

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