Scott Beasley

Excellent experience @ Capital Ford of Wilmington. Everyone was extremely cordial & professional during my recent purchases. Everyone was extremely cordial & professional during my recent purchases. More

by BWUCHAE Verified Customer Verified Customer

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This was the Best car buying experience I have ever had. Wonderful experience Sonny did a great job!! Wonderful experience Sonny did a great job!! More

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I had a problem with my brand new f-150. I started having issues with the AC two days after I bought it. Here we are almost a month later. Long story short there isn’t a repair for the AC. D I started having issues with the AC two days after I bought it. Here we are almost a month later. Long story short there isn’t a repair for the AC. Doug Barbor the owner of Capital Ford in Wilmington came out to talk to me about the problem. He didn’t feel it was right for me to loose money on a brand new truck. Or make me drive around in a hot truck. He is going to make Ford buy my truck back from me. This is in my humble opinion the RIGHT way to run a business. I’m extremely satisfied with capital ford. Everyone from Doug Watkins who sold me the vehicle to Jeff the service advisor. And especially Mr. Barbor the owner. This is how you run a business. Thank you to the whole capital ford family. This is the fifth F-150 I’ve bought from them. And the very first problem I’ve had with an F-150. I’ve bought in total six vehicles from them. And will be their customer until I die. Thanks again Capital Ford of Wilmington. More

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The car buying process is often a dreaded process. However, at Capital Ford of Wilmington, it was not, especially thanks to Marcus Bradburn, our sales rep and Scott Beasley, our finance guy. We went t However, at Capital Ford of Wilmington, it was not, especially thanks to Marcus Bradburn, our sales rep and Scott Beasley, our finance guy. We went to the dealership on Friday after hours to look at a 2017 Explorer that had just been listed. He happen to be heading out and swung by and told us to be back the next morning and he would help us. We got there at 8:30 and he pulled around the SUV we were interested in. He took our info and handed us the key fob and let us take it for a spin, by ourselves. We drove it for a little over an hour and were impressed. This was the sixth explorer that we looked at or test drove within a week or two and really liked it. When we got back, Marcus thoroughly explained the pricing process and other details about the vehicle. Then we arrived to the most dreaded part of buying a car... Negotiating. After a couple of volleys back and forth, we all came to a price that was fair, below bluebook, and met our needs. He made the process very easy for us. There were not any high pressure sales and Marcus made us feel at ease and gave us our space when needed and quickly responded when asked. Marcus then sent the car to detailing, fueled it up for us and had it ready after we signed all the paperwork. When signing the paperwork, Scott again made us at ease and explained everything. Marcus, Scott, and the rest of the team at Capital Ford made the car buying process easy and non-stressful. I would go back when we are looking in the future. Btw, the explorer has done great and we love it! More

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It was a great sales experience. My product specialist Marcus Bradburn did a great job. He was polite, prompt and answered all my questions and requests. I felt like the deal I got w My product specialist Marcus Bradburn did a great job. He was polite, prompt and answered all my questions and requests. I felt like the deal I got was very fair for both my trade and the car I purchased so I didn't really have to negotiate much which was nice. I would definitely buy from them again and send folks to them. More

by Spitfire18 Verified Customer Verified Customer

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There are great people working in these place that help me to choose the right van me to choose the right van More

by FIRSTCLASSTILEOFWILMINGTON Verified Customer Verified Customer

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Thank you so much-highly recommend this dealership and team. Exceptional customer service and team. team. Exceptional customer service and team. More

by DPO303 Verified Customer Verified Customer

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I have requested a call from the service manager regarding a $500 dollar deductible on my truck insurance. I learned several weeks ago that I had two warranty policies one with Capital Ford and one regarding a $500 dollar deductible on my truck insurance. I learned several weeks ago that I had two warranty policies one with Capital Ford and one with Ford Motor Company. In order to get my truck back I was told by the service writer it could not be released toll Ford Motor Company paid for the warranty work. I paid the invoices and was assured I would have my refund by mid week next week. I have NOT received my refund and was informed my deductible would be $500.00 I was told by your Insurance seller the Extended Warranty I purchased was Bumper to Bumper-less FET on Brakes-shocks-wiper Blades and the drive train was covered 100% I had work performed on this truck by the Ford Dealer in Fayetteville to the tune of SEVERAL THOUSAND dollars, and not one cent of deductible was charged to me. Another garage incident occurred in Concord, again warranty work was performed to the tune of several hundred dollars and again not one cent deductible was charged. I would very much appreciate if the Service Manager resolved this issue in the next few days More

by Fred Pickler Verified Customer Verified Customer

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Capital always delivers great personal service like dealing with family. The team works together well to make it all happen. dealing with family. The team works together well to make it all happen. More

by jbaird727 Verified Customer Verified Customer

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Ummm , first impression was meh … walked in and it was unimpressive… definitely check your paperwork… we found they sneak in little extra fees and charges …. First and last transaction with this company … unimpressive… definitely check your paperwork… we found they sneak in little extra fees and charges …. First and last transaction with this company … More

by CWEISSER69 Verified Customer Verified Customer

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