Doug Watkins

I had a problem with my brand new f-150. I started having issues with the AC two days after I bought it. Here we are almost a month later. Long story short there isn’t a repair for the AC. D I started having issues with the AC two days after I bought it. Here we are almost a month later. Long story short there isn’t a repair for the AC. Doug Barbor the owner of Capital Ford in Wilmington came out to talk to me about the problem. He didn’t feel it was right for me to loose money on a brand new truck. Or make me drive around in a hot truck. He is going to make Ford buy my truck back from me. This is in my humble opinion the RIGHT way to run a business. I’m extremely satisfied with capital ford. Everyone from Doug Watkins who sold me the vehicle to Jeff the service advisor. And especially Mr. Barbor the owner. This is how you run a business. Thank you to the whole capital ford family. This is the fifth F-150 I’ve bought from them. And the very first problem I’ve had with an F-150. I’ve bought in total six vehicles from them. And will be their customer until I die. Thanks again Capital Ford of Wilmington. More

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Very helpful in finding the right vehicle for my needs. No pressure. Professional folks. I would definitely buy here again. No pressure. Professional folks. I would definitely buy here again. More

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Great experience! Everyone at the dealership was very helpful and knowledgeable, willing to answer any of our questions. Everyone at the dealership was very helpful and knowledgeable, willing to answer any of our questions. More

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From the time I walked in to the door, I knew I went to the right place! I felt very taken care of and I knew I was in great hands. I was nervous going in since this was my first time purchasing a car and the right place! I felt very taken care of and I knew I was in great hands. I was nervous going in since this was my first time purchasing a car and wasn’t sure how all the ropes worked. I came in a little frustrated and overwhelmed with the whole process. When I left I knew that I had a place to go for all of my car needs in the future. I can’t thank everyone enough who took the time to make me feel comfortable and like my time was valuable to them. They listened to all of my needs and helped me find what was the best fit for me. Doug Watkins, Peter Bechtle, and Evan Henderson all took the time to explain everything to me from beginning to end without ever feeling rushed or pressured. It was the complete opposite of the “horror stories” I’ve heard about how buying a car works. I can whole-heartedly say I had the best, most personable car buying experience at Capital Ford. Someone recommended them to me and I will be recommending them in the future! More

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Exceptional sales consultants >Doug Watkins, Mark Newmoyer. Business Manager Taylor Bullard was also exceptional also to work with! Newmoyer. Business Manager Taylor Bullard was also exceptional also to work with! More

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Excellent service, great experience. Friendly staff that treated us like family. Would recommend to all Friendly staff that treated us like family. Would recommend to all More

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Everyone was very helpful! I found the vehicle I was looking for via the internet. George called me instantly. Doug Watkins, our salesman, was very professional and pleasant. W I found the vehicle I was looking for via the internet. George called me instantly. Doug Watkins, our salesman, was very professional and pleasant. We will definitely be back! More

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Capital Ford dealership is the best on the east coast in all departments especially in the sales department all departments especially in the sales department More

by crusinfool1976 Verified Customer Verified Customer

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I love this dealership and all the great services I have received. Especially the salesman Doug Watkins received. Especially the salesman Doug Watkins More

by crusinfool1976 Verified Customer Verified Customer

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Capital Ford of Wilmington had the best selection of 2023 F 150 trucks. Just purchased my second truck from them F 150 trucks. Just purchased my second truck from them More

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