Sam Lasher | Page 9

The service here was thorough. The staff was very friendly. I will definitely be back for future service The staff was very friendly. I will definitely be back for future service More

by Cwater5 Verified Customer Verified Customer

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Honest, what you see is what you get and that’s a good thing. Great thing. Great More

by John Behrendt Verified Customer Verified Customer

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Very focused on customer service a communication. Absolutely no complaints except I must use 15 words. Absolutely no complaints except I must use 15 words. More

by KKENNEDY01 Verified Customer Verified Customer

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I have never experienced at a flagged brand dealership the type of raw, rude, unpleasant experience I had at Maple Hill Volkswagen today. In my history as a driver, every time I've been out of town a the type of raw, rude, unpleasant experience I had at Maple Hill Volkswagen today. In my history as a driver, every time I've been out of town and had some sort of emergency the local dealer wherever I have been has at least made some attempt to assist. At Maple Hill, driving a 2014 VW CC which became disabled on my trip, I asked if basic diagnostics could be done "today or tomorrow." "No, we can get a code but that's it and you already have the code. We have people who have been waiting for weeks." "So you can't provide any level of assistance to a Volkswagen owner who is far from home and has an emergency?" "No." While I understand the current shortage of parts and labor, factors which were not discussed yet I must assume, I was surprised at the difference I experienced at Maple Hill vs. every other dealer I've ever needed while out-of-town in the last 30 years. "So, let me get this straight, in order to get diagnostics I have to take the car somewhere else?" "I'll open the door for you," followed by the whoosh of the service door as I was essentially instructed to go jump in a lake. There is a value in knowing a particular brand has your back if you're on the road and chips are down. I have never experienced this before, not with Infiniti, Jaguar or Volvo. I wasn't asking for Maple Hill VW to move every other car out of the way and take care of whatever mine needed right now, I wanted basic diagnostics in the next day or so - not a tremendous ask when you're far from home in an emergency. This is not the culture of Maple Hill Volkswagen, and that's genuinely sad. I imagine if you're a local and have the gift of plenty of time they'll be fine to deal with, or I'd hope. But when you're on the road and in trouble, Maple Hill Volkswagen has no concern to share with VW owners on their worst days. Maple Hill Auto Group is free to enforce rigid policies delivered with blank stares. They can set their service level floor in any setting, including travelers with an emergency. It's a terrible mark for the VW family, as I would have expected and have received better under the protection of several other brand flags. I get it, whatever happens to my CC isn't going to affect Maple Hill Auto Group's balance sheet either way. Instances of horrendous customer service tend to be an indicator of direction in company culture, so I feel very sorry for future customers if this is the brand standard Maple Hill Auto Group is allowing to fester in its service department. More

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I can’t remember the name of the person who helped me, but it was by far the best customer service I’ve ever received at Maple Hill! but it was by far the best customer service I’ve ever received at Maple Hill! More

by amykuchta Verified Customer Verified Customer

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Sam was polite and very thorough. He suggested possible solutions along with the price ranges and let me decide what I wished to do. Much appreciated He suggested possible solutions along with the price ranges and let me decide what I wished to do. Much appreciated More

by sedeems Verified Customer Verified Customer

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Maple Hill Subaru service is excellent! Nice and friendly staff, clean, comfortable and inviting waiting room! Nice and friendly staff, clean, comfortable and inviting waiting room! More

by DRUAFREED Verified Customer Verified Customer

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Maple Hill is all about a professional and efficient experience. I was promptly greeted when I arrived and my work order and loaner car were ready to go. Work was completed and I even received a video experience. I was promptly greeted when I arrived and my work order and loaner car were ready to go. Work was completed and I even received a video discussing what they did and how various parts of the engine looked. Very thorough experience! More

by BRAINDOCMAMA Verified Customer Verified Customer

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I was greeted as soon as I arrived. Everybody was very friendly. I brought my car in to have my tires rotated. The job was done within the estimated time. I was surprised that a complim Everybody was very friendly. I brought my car in to have my tires rotated. The job was done within the estimated time. I was surprised that a complimentary multi-point inspection was done as well. I appreciated knowing that my car is in good operating order. More

by GREENTHUMB308 Verified Customer Verified Customer

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I live in the Chicago area and had a total electrical failure on my Q8. I needed help ASAP and Kelsey at Audi Maple Hill saved the day! Kelsey has stayed in touch with me throughout this process to get m failure on my Q8. I needed help ASAP and Kelsey at Audi Maple Hill saved the day! Kelsey has stayed in touch with me throughout this process to get my car shipped back to Chicago. Her professionalism and follow up have been amazing!! More

by Steven Svec Verified Customer Verified Customer

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