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CEDRIC RUSSELL
CEDRIC RUSSELL at Maple Hill Auto Group
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CEDRIC RUSSELL

Warranty Administrator

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.5
60 Reviews
4.5

60 Reviews

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60 Reviews of CEDRIC RUSSELL

May 03, 2024

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Employee Rating

It was great! Everyone was very friendly and accommodating. Nice experience and would go back. More

by LYDCHRISTIAN15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Lena Grubb, Lauren Armbruster, Randy Kim, Sam Lasher, Sadie Hisey, ALYSSA MILLERS, Angela Carlson, Brenden Brovont

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May 06, 2024

Maple Hill Auto Group responded

Thank you for sharing your experience. We look forward to assisting you in the future.

December 06, 2023

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Employee Rating

Maple Hill is great! Making servicing our vehicles easy breezy! Fast, efficient, kind, and great communication! More

by BENJAMIN.FRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Lena Grubb, Lauren Armbruster, Randy Kim, Sam Lasher, Sadie Hisey, ALYSSA MILLERS, Angela Carlson , Darryl Corley

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Dec 07, 2023

Maple Hill Auto Group responded

Thank you Benjamin! We appreciate the kind words.

July 07, 2023

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Employee Rating

Outstanding customer service. Highly recommend the maple hill auto group team for all of your auto needs. Great and honest people More

by MISSANT54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Armbruster, Sam Lasher

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Jul 10, 2023

Maple Hill Auto Group responded

Thank you for the kind review. We try hard to meet our customer's expectations. Please let us know if we can do anything else to assist you. Thank you! Angela Carlson Customer Service Specialist 269-342-6600 acarlson@maplehillauto.com

July 04, 2023

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Maple Hill auto works like dealers did 40 years ago. That means that you are treated with respect and kindness, things are done on time, and people do what they say. More

by RICH TANIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Hannah Seal, Lauren Armbruster, Rebecca Shelton

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Jul 05, 2023

Maple Hill Auto Group responded

We are so happy to hear that you feel this way. We look forward to working with you in the future. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 29, 2023

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Employee Rating

Love all the women in the service department . Good service. Thanks so much .the car wash was helpful More

by psfd444
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Lena Grubb, Hannah Seal, Lauren Armbruster, Randy Kim, Sam Lasher, Rebecca Shelton, Sadie Hisey, ALYSSA MILLERS

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Jun 29, 2023

Maple Hill Auto Group responded

Thank you! We appreciate you taking the time to leave a review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

Jun 30, 2023

psfd444 responded

Yes I forgot to mention that I had one of my rims damaged by a valley parker. They're looking at Replacing the rim I have a GV80 with the prestige in advance package 22 inch rims. Can you advise the total replacement costs to Have the rim replaced and installed? Thank you

June 23, 2023

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Employee Rating

Hannah and MH staff are always friendly and do a great job! I appreciate the transparency. More

by MASONROBERTSMT
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Hannah Seal

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Jun 26, 2023

Maple Hill Auto Group responded

Thank you! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

June 15, 2023

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I’ve been to multiple Subaru dealerships for service. This is the only one I’d come back to…even if it isn’t the closest one to my house More

by LAH14ER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Hannah Seal, Lauren Armbruster, Morgan Tassell, Sam Lasher, Rebecca Shelton, Sadie Hisey

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Jun 16, 2023

Maple Hill Auto Group responded

Thank you! It is good to know that you trust our service team and love coming back to us. We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 22, 2023

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Employee Rating

I am absolutely satisfied. The dealer offers excellent services. It can be trusted. I will recommend it. More

by Zwang25701
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lena Grubb, Hannah Seal, Lauren Armbruster, Morgan Tassell, Rebecca Shelton, Sadie Hisey, ALYSSA MILLERS

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May 26, 2023

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 14, 2023

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Employee Rating

Very focused on customer service a communication. Absolutely no complaints except I must use 15 words. More

by KKENNEDY01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rick Milbeck, Cassandra Westfall, Lena Grubb, Lauren Armbruster, Morgan Tassell, Randy Kim, Sam Lasher, Sadie Hisey, ALYSSA MILLERS

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Jan 25, 2023

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 29, 2022

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Employee Rating

Dealership was clean, waiting rooms very nice, and staff was very friendly. Only complaint was an hour and a half wait time for an oil change. More

by jessica.k.greve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Dec 29, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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