Roger Russell | Page 3

The service department always does an excellent job! I am driving my third CR-V from Honda of Cleveland. The friendliness and professionalism of the service department are two reasons I always drive 120 I am driving my third CR-V from Honda of Cleveland. The friendliness and professionalism of the service department are two reasons I always drive 120 miles round trip to have my car serviced at Honda of Cleveland. More

by Teresa Verified Customer Verified Customer

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I only use Honda of Cleveland I have purchased multiple cars from Honda of Cleveland and ONLY use them for all of my service. They do great work and they take good care of their c I have purchased multiple cars from Honda of Cleveland and ONLY use them for all of my service. They do great work and they take good care of their customers. More

by SRROPER Verified Customer Verified Customer

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Alignment done and recommendations done as necessary.wating area was clean . Snacks and soft drinks were available. Restroom was clean. Employers were courteous done and recommendations done as necessary.wating area was clean . Snacks and soft drinks were available. Restroom was clean. Employers were courteous and helpful. More

by B1MANZ.NC Verified Customer Verified Customer

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Great customer service! They took the time to greet me and explain what work was done to my car as well as cost and made sure I was happy and understood. Super nice team! They took the time to greet me and explain what work was done to my car as well as cost and made sure I was happy and understood. Super nice team! More

by liz.andrea94 Verified Customer Verified Customer

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First oil change and tire rotation of New Honda CRV Everyone helpful, nice, and lots of amenities while you wait. One hour start to finish. Not bad considering that the professionalism, amenities, and c Everyone helpful, nice, and lots of amenities while you wait. One hour start to finish. Not bad considering that the professionalism, amenities, and courtesy of all there was above what I have experienced at other dealerships. More

by daisybear39 Verified Customer Verified Customer

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Just another visit. .....been doing this since 1989. Always treated special. I only drive Honda's. This is my 5th one. 2013 and still running good. Thank you! .....been doing this since 1989. Always treated special. I only drive Honda's. This is my 5th one. 2013 and still running good. Thank you! More

by TERRYDOODLES Verified Customer Verified Customer

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EXCELLENT As always a great experience all the way around. Advisors keep you well informed about your service. Martha and Dan are awesome, thanks for the suttl As always a great experience all the way around. Advisors keep you well informed about your service. Martha and Dan are awesome, thanks for the suttle. More

by finemedic Verified Customer Verified Customer

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CRV 2018 The team at Honda of Cleveland was very knowledgeable. Tyler Gibson was our sales representative. He answered all our questions. Thank you Tyler fo The team at Honda of Cleveland was very knowledgeable. Tyler Gibson was our sales representative. He answered all our questions. Thank you Tyler for helping us choose a great vehicle! More

by BB6201 Verified Customer Verified Customer

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Waiting Room Incident involving an employee’s person Roku? Roger has always been friendly and accommodating. Everyone at the service department was very nice, especially the vegetarian lady ( we didn’t catch Roger has always been friendly and accommodating. Everyone at the service department was very nice, especially the vegetarian lady ( we didn’t catch her name, but she always get my car ready for service). There was a guy sitting by the door in a baseball hat,( didn’t catch his name either), he was the one who signed me in. We were offered to sit in the waiting room, and there were a couple of people already in there. The tv was on, showing a reality show. One of the customers, (male) decided to check the available channels and happen to get in SLING, and picked a different tv show. A few minutes into it, he was called to check out. Lady customer continued watching, my husband left room and got us coffee, I continued reading my book, and show on tv suddenly stopped. Lady was wondering what happened. Then the guy in the hat ( the one who checked me in) came in the room, says:” somebody’s costing me money in here today!” obviously upset,quickly unplugged Roku and took it with him, leaving TV with “no signal” . Lady customer and I thought that was very rude of him. Even if I wasn’t watching, the other lady customer was, and it was obviously not her fault if the TV was on and another customer made it to SLING. Customers just assumed that it was Honda Property, and it was there for entertainment, while we wait for our vehicles to be serviced. The lady even looked for the remote, hopping she could watch a regular show, but the guy also took the remote with him. Sorry, if it cost him money, but we all believed that if it was his property, he should have expected that customers will use it since he placed it in the waiting room. Anyway, like I mentioned earlier, I was contented reading my book ( we don’t have cable at home and we don’t care a bit about not being able to watch TV) but other customers don’t feel that way, and I agree that this guy at the service department was very rude, leaving nothing nor offering nothing in exchange after he took his Roku out of the waiting room. Please give him more training when it comes to customer service, and may I suggest that since you are under construction, please also consider getting cable for the customers in waiting. Thanks! More

by MAILAH_0123 Verified Customer Verified Customer

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Great service Great for being under construction. Somehow they are making do with what they have. I would definitely recommend this dealership and the service at Great for being under construction. Somehow they are making do with what they have. I would definitely recommend this dealership and the service at the given because they’re very thorough and knowledgeable. More

by NIMALPATEL01 Verified Customer Verified Customer

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