Rick Lerma
Rick Lerma at Access Ford of Corpus Christi
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Rick Lerma | Page 4

Sales Representative

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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4.9
98 Reviews

BEEN IN THE BUSINESS FOR 40 YEARS. SELLING FORD.& LINCOLN. ROBSTOWN HIGH SCHOOL CLASS OF 74. BBA IN MARKETING GRADUATE TEXAS A & I KINGSVILLE 1981. BORN IN ROBSTOWN, TX. 1956.

Dealership Experience

11 yrs, 8 mos

Industry Experience

46 yrs, 11 mos

Specialties & Trainings

CUSTOMER SATISFACTION, FLEET & RETAIL SALES.

Languages Spoken

English English

Spanish Spanish

Employee Video

4.9

98 Reviews

Write a Review

98 Reviews of Rick Lerma

August 15, 2022

Dealership Rating
Employee Rating

Will not call back regarding a Brocken driver’s mirror, in emailed and called. I’m been ignored. More

by GRACE5
Customer Service
Friendliness
Price
Recommend Dealer
No
Aug 19, 2022

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Please call me to discuss further. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

Aug 19, 2022

GRACE5 responded

Called into today August 19 as I still had no reply. Spoke to Scott, and Rick .

July 29, 2022

Dealership Rating
Employee Rating

Great people, great service fast and completed the work requested on the first try. Will go back for all my truck repairs. More

by Orange Grove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Adam Ayala, Patti Fitzgerald

Jul 31, 2022

Access Ford of Corpus Christi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Access Ford Lincoln of Corpus Christi! We look forward to having you as one of our valued customers. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

June 23, 2022

Dealership Rating
Employee Rating

We’re very pleased, so far, with our purchase of a used Ford Flex. Rick was our sales consultant and he was great. Very nice, easy to work with. The gentleman that handled the paperwork was also very pleas More

by WEEVIL1125
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Golden Gonzales

Jun 23, 2022

Access Ford of Corpus Christi responded

Congratulations on the purchase of your Ford Flex, from everyone here at Access Ford of Corpus Christi! It is great to know we could assist you in finding a vehicle you are pleased with. Our Sales Team loves making the purchasing process easy for our valued customers. Please let us know if we can assist you any further.

June 16, 2022

Dealership Rating
Employee Rating

Poor management currently. Lots of turn over from the top all the way down. Need to keep your employees and build a team. Only way it will get better. More

by none3
Recommend Dealer
No
Jun 19, 2022

Access Ford of Corpus Christi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. If you'd be willing to give us some more detail, please send me a message. I would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Barry Beard Service Director barrybeard@lithia.com

June 15, 2022

Dealership Rating
Employee Rating

It was great and super easy. Ricardo was very nice and professional the entire time. Highly recommend. More

by GALLEGOSJESUS62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 16, 2022

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi. Your feedback and rating mean a lot to us. We're glad Rick able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

Jun 17, 2022

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are happy we could provide you with a professional experience! We hope to work with you again here at Access Ford of Corpus Christi!

June 13, 2022

Dealership Rating
Employee Rating

Rick lerma has been professional and gas provided us with excellent service for over 12 years now More

by Coastal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 14, 2022

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you have always found your experience with Rick to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

May 27, 2022

Dealership Rating
Employee Rating

I bought a used 2018 truck at Acess Ford an my experience was not that great. I talked to a sales person on the phone to ask about the truck and to explain I needed as many details as possible and an honest More

by FERNANDO_SAENZ
Customer Service
Friendliness
Price
Recommend Dealer
No
May 30, 2022

Access Ford of Corpus Christi responded

Fernando, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your concerns so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. FreddyStice Pre-Owned Director 361-653-3411 freddystice@lithia.com

May 20, 2022

Dealership Rating
Employee Rating

Convenient for me , friendly staff . easy to work with .Mr.Rick Lerrma was very helpful . More

by NONE3
Customer Service
Recommend Dealer
Yes
May 20, 2022

Access Ford of Corpus Christi responded

Hi, We appreciate the review and so will Rick! We are glad you had a friendly experience! We look forward to working with you down the road!

May 18, 2022

Dealership Rating
Employee Rating

One of the best dealerships , great people and great services . Like to thank mr lerma for making it possible & staff... More

by GLORIA.GONZALEZ361
Customer Service
Friendliness
Price
Recommend Dealer
Yes
May 19, 2022

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

April 02, 2022

Dealership Rating
Employee Rating

Amazing service! They helped me with everything I needed and set me up in the exact car I was wanting! Very friendly and helpful. More

by MIRANDAR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 04, 2022

Access Ford of Corpus Christi responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Access Ford Lincoln of Corpus Christi are glad to have you as a customer. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

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