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JR Velasco
JR Velasco at Access Ford of Corpus Christi
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JR Velasco

Generall Manager

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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3.9
23 Reviews
3.9

23 Reviews

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23 Reviews of JR Velasco

October 03, 2023

Dealership Rating
Employee Rating

Very nice and professional in handling my issue In and out very quickly. Thank You More

by NOEMAIL4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala , Ron the mechanic

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Oct 04, 2023

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 15, 2023

Dealership Rating
Employee Rating

Purchased a vehicle with requirements to fix the moonroof. Still messed up to this day. The service department is horrible! More

by Marcus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 20, 2023

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, Marcus, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

September 14, 2023

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Employee Rating

Very bad experience worst dealership I have ever purchased a vehicle from. I would not recommend this place. More

by MORALESJACOB_24
Recommend Dealer
No

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala, Trent Marks , Diana Castillo

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Sep 20, 2023

Access Ford of Corpus Christi responded

We're sorry to hear about your experience, Jacob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

Dealership Rating
Employee Rating

The service was was slow and I to conek some parts that were not complete More

by decline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala

Helpful
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Sep 05, 2023

Access Ford of Corpus Christi responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

September 02, 2023

Dealership Rating
Employee Rating

Could not tell me why neither of my front doors would not open. High charges for what should have been covered as a manufacturing defect. Took too long to do minor repairs. I would not use this facility unle More

by GMCCLENDON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Buentello, Golden Gonzales

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Sep 07, 2023

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. Our goal is to provide our customers with a quick and efficient experience. I apologize for not meeting this standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco (JR.) Rvelasco@lithia.com 325-793-3028 General ManagerWe're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

August 01, 2023

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Employee Rating

We have taken our car in twice in a month and the mechanic can’t figure what is wrong with it. Our service advisor was truly amazing and kept us updated as requested. Our check engine light h More

by TJLCHANDLER10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Buentello, Golden Gonzales, Trent Marks , Lacy was a 10 out of 10

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Aug 03, 2023

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Ruben Velasco Rvelasco@lithia.com 325-793-3028 General ManagerThank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. JR Velasco General Manager rvelasco@lithia.com

July 25, 2023

Dealership Rating
Employee Rating

Access ford is the best dealership around. My car was in and out and it was quality work More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Adam Ayala , Marisabel and Adam

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Jul 26, 2023

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was a quick and efficient experience. We hope to see you again here at Access Ford of Corpus Christi.

July 21, 2023

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Employee Rating

Had a great salesman Mr. Elijah Pope. Mr. Pope was honest and very friendly. I had no issues trading in and purchasing my new truck. The GM greeted us and was very profession More

by NONE3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Nichole Harris , Elijah Pope

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Jul 21, 2023

Access Ford of Corpus Christi responded

Hi, We appreciate the review. We are glad your time with us was a friendly experience. We hope to see you again here at Access Ford of Corpus Christi.

July 10, 2023

Dealership Rating
Employee Rating

Juan was very helpful and knowledgeable about the service that was being done on my vehicle More

by JENBROWN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello, Golden Gonzales, Adam Ayala , Adam Rodriguez

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Jul 10, 2023

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi, Jen. Thank you for the five-star rating. We're glad to hear that you found your experience with Juan to be a positive one. We appreciate your business and hope to see you again soon. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

July 07, 2023

Dealership Rating
Employee Rating

Mr. Harris , Scott, and Mr. Velasco were all very helpful. I am happy with the vehicle I purchased. More

by ELIZABETH.BAUMLE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Terry Harris

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Jul 07, 2023

Access Ford of Corpus Christi responded

Hi Elizabeth, Thank you for the review. We are glad your time with us was a great experience. We hope to see you again here at Access Ford of Corpus Christi.

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