Golden Gonzales

He never waited or knowledge me someone else had to wait on me , he waited on someone that walked in after me while I just stood there on me , he waited on someone that walked in after me while I just stood there More

by SASROJAS Verified Customer Verified Customer

Helpful 0

Report | Print

Very good experience! I had a very good experience, I was put in a vehicle that fits my every need! I had a very good experience, I was put in a vehicle that fits my every need! More

by MPAIZ28 Verified Customer Verified Customer

Helpful 0

Report | Print

Very pleasant and respectful They were very pleasant and respectful, and courteous, and knowledgeable about the car and process respectful, and courteous, and knowledgeable about the car and process More

by LASHEA_RACINE Verified Customer Verified Customer

Helpful 0

Report | Print

They were very cooperative and they explained everything and I was very impressed, and that you’ll so much… and I was very impressed, and that you’ll so much… More

by ROSIEPRUNEDAA Verified Customer Verified Customer

Helpful 0

Report | Print

Every thing was smooth and Seay to understand and everyone professional and easy to get along with. everyone professional and easy to get along with. More

by RBENAVIDEZJR76 Verified Customer Verified Customer

Helpful 0

Report | Print

My experience with Access Ford was horrible. The only saving grace of my purchase was the finance officer Nicole Harris. She provided all the information I needed and was kind and courteous thro The only saving grace of my purchase was the finance officer Nicole Harris. She provided all the information I needed and was kind and courteous throughout this struggle of a sale. My sales representative Glenn Taylor doesn't need to be in sales at all. My goal was to purchase the vehicle and have it delivered to me. I asked Glenn to send a video showing that the car did not have any errors on the dash. He sent a video of the dash in the settings screen which does not allow all of the warning lights to show. H assured me the vehicle was in perfect condition, so I submitted my finance paperwork, Glenn calls me back the day of delivery and says there's an error message on the dash and he sent the vehicle to maintenance. The vehicle remained in maintenance for 3 weeks which almost made my finance offer from the bank expire. Throughout the time the vehicle was in maintenance Glenn had no clue what the status of the vehicle was or a estimated time of completion. I had to track down the service center they sent it to and begin calling them directly just to get updates. Nicole Harris was the only person giving me answers to my questions. When it came to the delivery and purchasing process, Glenn showed his incompetenc once again. When my delivery driver arrived, they asked me for my keys because they were told i was trading my vehicle in and they were supposed to drive it back to the dealership. Glenn was the person who I sent my bank financing information to, and who I told on was paying the the remaining balance with a cashiers check. He knew I was not trading any vehicle in. The delivery driver was left stranded and I had to drive them to rent a car just so they could get back to the dealership. Luckily the car was in good shape, but I absolutely would never buy from them again or refer anyone there while Glenn is a salesman there. More

by Justin Stephens Verified Customer Verified Customer

Helpful 0

Report | Print

We had a scheduled appointment for 3 recalls on our F250. Also had appointment to have an oil change on my maverick. All went just as discussed and expected. Lacey was a very courteous and informative servic Also had appointment to have an oil change on my maverick. All went just as discussed and expected. Lacey was a very courteous and informative service advisor More

by NONE3 Verified Customer Verified Customer

Helpful 0

Report | Print

Very easy to work with and friendly. Will definitely be able to help you get what you need. Will definitely be able to help you get what you need. More

by ryanw31 Verified Customer Verified Customer

Helpful 0

Report | Print

Very nice and professional in handling my issue In and out very quickly. Thank You out very quickly. Thank You More

by NOEMAIL4 Verified Customer Verified Customer

Helpful 0

Report | Print

This is a great dealership with awesome deals, friendly salespeople and staff. They will always be a number one choice when shopping for cars. salespeople and staff. They will always be a number one choice when shopping for cars. More

by Bianca Verified Customer Verified Customer

Helpful 0

Report | Print