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Diana Castillo
Diana Castillo at Access Ford of Corpus Christi
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Diana Castillo

Sales Representative

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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4.8
68 Reviews

Dealership Experience

4 yrs, 4 mos

Industry Experience

4 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

4.8

68 Reviews

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68 Reviews of Diana Castillo

March 01, 2024

Dealership Rating
Employee Rating

My experience was amazing! They put me in a vehicle that fits my every need. Especially with having 2 kids of my own and 5 nieces and nephews, I have plenty of room for them! More

by MPAIZ28
Recommend Dealer
Yes

Other Employees Tagged: Diana Castillo

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Mar 01, 2024

Access Ford of Corpus Christi responded

Nothing makes us happier than helping an Access Ford of Corpus Christi guest find their perfect vehicle match. Thank you very much for the opportunity to assist you with finding yours and for leaving us the thoughtful feedback. It was our pleasure to treat you to an amazing experience, and we wish you and your family many happy and safe travels ahead. Please reach out to the team if we can help with anything you may need along the way.

February 04, 2024

Dealership Rating
Employee Rating

Overall was a great experience/ Sandra Carson did a fantastic job with communicating the sales information and expediting the process to purchase our new truck! Would highly recommend Sandra and the de More

by SHERRIGARY
Recommend Dealer
Yes

Other Employees Tagged: Diana Castillo

Helpful
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Feb 05, 2024

Access Ford of Corpus Christi responded

Sherri! Thank you very much for working with us to drive away in your awesome new truck! Your kind feedback means a lot to us here at Access Ford of Corpus Christi, and Sandra will be proud to have earned your recommendation following the informative and efficient assistance you experienced while working together. We're here to help with anything else you may need and ask that you reach out to us for support at any time. Travel safe and have fun!

January 19, 2024

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Employee Rating

Quick and easy process! Sandra and Amani were really nice to work with. Looking forward to driving this vehicle for a long time. More

by LEONA.WEIL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jan 19, 2024

Access Ford of Corpus Christi responded

Thank you very much for your time and business, Leona. Sandra and Amani will be delighted to hear their guidance helped you to enjoy a fast and easy purchasing process. Our Access Ford of Corpus Christi team is here to help you keep on loving that new ride for the long haul and can be reached for support whenever there is need. Travel safe and enjoy the road.

January 18, 2024

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Employee Rating

It was a fast process and very easy to understand everything that was being said and great that we got everything explained to us More

by ODOMKEVIN78
Recommend Dealer
Yes

Other Employees Tagged: Diana Castillo

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Jan 18, 2024

Access Ford of Corpus Christi responded

It's a big decision to purchase or lease a vehicle, and we want to do everything possible to help our Access Ford of Corpus Christi guests feel confident in their choice. Hearing that a valued customer of ours enjoyed a fast process thanks to clear and informative communication means a lot to the team. Thank you very much for your feedback and trust in us with your time and business. We wish you many safe and enjoyable travels ahead and hope that you'll consider us again for your future automotive needs.

December 29, 2023

Dealership Rating
Employee Rating

Elijah is a wonderful salesman who truly cares about his customers, but had a LOT of difficulties with finance and service! CHECK EVERYTHING! More

by JimVC67
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nichole Harris , Elijah, Adam

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Jan 02, 2024

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is regrettable to hear about your experience. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Golden Gonzales - Sales Manager - 361-698-3422

November 19, 2023

Dealership Rating
Employee Rating

Good service and excellent amenities for the customer. Interior was very clean and presentable. Good service and excellent amenities for the customer. Interior was very clean and presentable. Staff were v More

by BENGARCIA02
Recommend Dealer
Yes

Other Employees Tagged: Diana Castillo

Helpful
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Nov 20, 2023

Access Ford of Corpus Christi responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Access Ford Lincoln of Corpus Christi are glad to have you as a customer. Just minutes from anywhere in Corpus Christi! Esteban Chapa General Sales Manager estebanchapa@lithia.com

November 13, 2023

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Employee Rating

This auto transaction was one of the easiest I’ve ever experienced. Everyone was super knowledgeable and helpful and there was no worry about hung up on any little details. Everything was laid out upfront More

by Robyn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Scott Young , Sandra Carson

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Nov 13, 2023

Access Ford of Corpus Christi responded

Robyn, we're delighted to know your experience at Access Ford of Corpus Christi was smooth and straightforward. Thanks for recommending us to friends and family!

October 29, 2023

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Employee Rating

They were very cooperative and they explained everything and I was very impressed, and that you’ll so much… More

by ROSIEPRUNEDAA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Golden Gonzales , Casey

Helpful
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Oct 29, 2023

Access Ford of Corpus Christi responded

We are very happy to have provided you with such a positive experience, Rosie! We sincerely value your business and look forward to your next visit. Just minutes from anywhere in Corpus Christi! Esteban Chapa General Sales Manager estebanchapa@lithia.com

October 25, 2023

Dealership Rating
Employee Rating

Every thing was smooth and Seay to understand and everyone professional and easy to get along with. More

by RBENAVIDEZJR76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Golden Gonzales

Helpful
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Oct 25, 2023

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congrats on your new vehicle! We look forward to working with you again! Just minutes from anywhere in Corpus Christi! Esteban Chapa General Sales Manager estebanchapa@lithia.com

Oct 25, 2023

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Access Ford of Corpus Christi.

October 05, 2023

Dealership Rating
Employee Rating

Finally got my first car under my own name and was super excited at first but then things took a turn I won’t get into details but the experience was not very enjoyable 🥲 More

by AHERNANDEZ39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
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Oct 09, 2023

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager rvelasco@lithia.com

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