Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
View All Employees
Diana Castillo
Diana Castillo at Access Ford of Corpus Christi
Refer Me

Diana Castillo | Page 7

Sales Representative

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

Contact Me
4.8
68 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

4 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

4.8

68 Reviews

Write a Review

68 Reviews of Diana Castillo

June 16, 2021

Dealership Rating
Employee Rating

"Dealer installed" items still not done.Parts are in "Dealer installed" items still not done. Parts are in Memphis? How about you install the parts, then put vehicle out for sale? Not a happy customer More

by RBBROCKPORT
Recommend Dealer
No

Other Employees Tagged: Golden Gonzales , Craig Beverley, Ruben Martinez, Parts guy ignored me.

Helpful
Report | Print
Jul 03, 2021

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send me a message with your contact information so that I can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Craig Beverley General Manager 361-698-3405 CBeverley@lithia.com

March 16, 2021

Dealership Rating

They made the process easy. I was 400 miles away and when I got there, it didn’t take very long to finish the transaction. Very please with the vehicle and the service they provided. More

by KEN93
Customer Service
Recommend Dealer
Yes
Helpful
Report | Print
Mar 16, 2021

Access Ford of Corpus Christi responded

Ken, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Access Ford Lincoln of Corpus Christi are glad to have you as a customer. Just minutes from anywhere in Corpus Christi! Craig Beverley General Manager 361-698-3405 CBeverley@lithia.com

December 05, 2020

Dealership Rating
Employee Rating

I love my new Nautilus. Just want to say Thank Y’all and especially Diane. She is an awesome sales person. Happy Holidays Access Lincoln. More

by VICKI_SEIDEL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
Report | Print
Dec 07, 2020

Access Ford of Corpus Christi responded

Happy Holidays to you Vicki! We appreciate your business! Diane and our team look forward to helping you with any questions regarding your new Nautilus. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Craig Beverley General Manager 361-698-3405 CBeverley@lithia.com

November 06, 2020

Dealership Rating
Employee Rating

The service at Access Ford was easy and quick. My only recommendation would be to allow appointments to be set for services but overall experience was great. More

by DAVIDDLOW86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Juan Buentello

Helpful
Report | Print
Nov 07, 2020

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi, your feedback and rating mean a lot to us. Thank you for your recommendation. We're glad we were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! David Byrne Service Manager AccessFord.com 361-265-FORD

November 02, 2020

Dealership Rating
Employee Rating

Zero stars would be more appropriate. The Sales team does not communicate, and it’s as though they forget you even exist. They do not disclose the true quality of their Lincoln products. I’m very disappointe More

by FRANCES
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No

Other Employees Tagged: Golden Gonzales

Helpful
Report | Print
Nov 19, 2020

Access Ford of Corpus Christi responded

Frances, on behalf of Access Ford Lincoln of Corpus Christi I would like to apologize for your frustrating experience with our sales department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. I will be reaching out to you soon to discuss your concerns. Craig Beverley General Manager 361-698-3405 CBeverley@lithia.com

Nov 20, 2020

FRANCES responded

Mr. Beverley, I have already opened a case with Lincoln. Your team knows they did wrong. Their lack of communication should have been a warning for me to back out of the deal, but I gave you all the benefit of the doubt. Please review the service records from my 2018 Navigator. The issues are very similar with my 2020 model that has been sitting at your dealership since Wednesday morning. Parts have been ordered. Again, I feel deceived. You all know the transmission has a manufactured lag in it, which is only one of the many issues. This should be disclosed prior to selling them. I have copied you in emails, previously, so you have my contact information. I look forward to hearing from you.

September 29, 2020

Dealership Rating
Employee Rating

I love my vehicle so much very happy blue is color I choose would recommend this place friendly and clean offered a beverage while waiting More

by INEZVELA58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jack Bolster, Rick Lerma, Terry Harris , Jeramie Bacon, Colton Bausch, Roger Davila, nacolby garcia

Helpful
Report | Print
Sep 29, 2020

Access Ford of Corpus Christi responded

Here at Access Ford Lincoln of Corpus Christi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Congratulations on your new vehicle! Discover the Difference It's our people - Experience our FAST PASS for sales and service online. Craig Beverley General Manager 361-698-3405 CBeverly@lithia.com

August 03, 2020

Dealership Rating
Employee Rating

They made getting a new car super easy and I had no hesitation when it came to signing the papers!!! I highly recommend this dealership!!!!!! More

by GABEDABABE10
Recommend Dealer
Yes

Other Employees Tagged: Israel Nanez

Helpful
Report | Print
Aug 04, 2020

Access Ford of Corpus Christi responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Discover the Difference It's our people - Experience our FAST PASS for sales and service online. Katherine Alexander Mata General Manager AccessFord.com 361-265-FORD

July 13, 2020

Dealership Rating
Employee Rating

I went in to browse looking for a truck and found one salesperson was very helpful and answered all my questions would recommend to go in check it out if looking for a vehicle thank u More

by MARIG2683
Recommend Dealer
Yes

Other Employees Tagged: Israel Nanez

Helpful
Report | Print
Jul 13, 2020

Access Ford of Corpus Christi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Discover the Difference It's our people - Experience our FAST PASS for sales and service online. Katherine Alexander Mata General Manager AccessFord.com 361-265-FORD

1
...
6
7

Dealership Inventory (243 Vehicles)

used 2023 Chevrolet Tahoe car, priced at $66,760
2023 Chevrolet Tahoe
used
Iridescent Pearl Tricoat exterior
Automatic
Four-wheel Drive
$66,760
View Details
new 2024 Ford Mustang car, priced at $32,208
2024 Ford Mustang
new
Dark Matter Gray Metallic exterior
Automatic
Rear-wheel Drive
$32,208
View Details
new 2023 Ford Bronco car, priced at $64,873
2023 Ford Bronco
new
Shadow Black exterior
Automatic
Four-wheel Drive
$64,873
View Details
new 2024 Ford Expedition car, priced at $72,986
2024 Ford Expedition
new
Star White exterior
Automatic
Rear-wheel Drive
$72,986
View Details
new 2023 Ford F-150 car, priced at $57,218
2023 Ford F-150
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$57,218
View Details
new 2024 Ford Edge car, priced at $45,975
2024 Ford Edge
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
All-wheel Drive
$45,975
View Details
View All Inventory