Diana Castillo
Diana Castillo at Access Ford of Corpus Christi
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Diana Castillo | Page 6

Sales Representative

Access Ford of Corpus Christi

3680 U.S. 77 Access Road
Corpus Christi, TX 78410

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4.8
69 Reviews

Dealership Experience

4 yrs, 5 mos

Industry Experience

4 yrs, 5 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

4.8

69 Reviews

Write a Review

69 Reviews of Diana Castillo

April 20, 2022

Dealership Rating
Employee Rating

I was very satisfied with that dilership very good people and we're very understanding More

by JESSE1861MARTINEZ
Friendliness
Recommend Dealer
Yes
Apr 21, 2022

Access Ford of Corpus Christi responded

Thank you so much for your kind words, Jesse, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

March 11, 2022

Dealership Rating
Employee Rating

Saw the ad in Cars. com and purchased it that week with a video view they did of the vehicle. We drove three hours to pick it up. More

by james_g_sides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: George Gonzalez , Devina Rodriguez

Mar 14, 2022

Access Ford of Corpus Christi responded

James, thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Just minutes from anywhere in Corpus Christi! Larry Cluff General Manager 361-653-3498 LCluff@lithia.com

January 21, 2022

Dealership Rating
Employee Rating

I’ve never purchased a vehicle like this and was very I’ve never purchased a vehicle like this and was very pleased with the truck. The men that delivered were very kind helpful. Thank you. More

by TROYDORSEYKARATE
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Larry Cluff, Devina Rodriguez

Jan 23, 2022

Access Ford of Corpus Christi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Larry Cluff General Manager 361-653-3498 LCluff@lithia.com

January 18, 2022

Dealership Rating
Employee Rating

Happy with the trade, but after the sale appointments for servicing my vehicle were not set up, phone calls were useless, no one returned my numerous calls. Arrived at the appointed time and was told the bal More

by GREENJAYLODGE
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Larry Cluff, John Hawkins

Feb 05, 2022

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Larry Cluff General Manager 361-653-3498 LCluff@lithia.com

November 14, 2021

Dealership Rating
Employee Rating

They didn't pressure you, rush you to buy. Explained everything making sure you understood. More

by JPADRON2060
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Martinez

Nov 14, 2021

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! Larry Cluff General Manager 361-653-3498 LCluff@lithia.com

October 07, 2021

Dealership Rating
Employee Rating

Dealing with the sales person, and the general manager was difficult during the time that we were there. Truck was advertised at one price, we found it for a different price, they did honor the lower pric More

by RSMONSE
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Ruben Martinez

Oct 07, 2021

Access Ford of Corpus Christi responded

Thank you for sharing your feedback! We have an internet market value pricing structure that prices all of our vehicles to market for us. Cars.com just so happened to have a glitch in their system to where they did not update the pricing as we normally do which is why we honored the price for you. Normally, we would not have done that but in this instance, we felt it was the right move. Customer satisfaction is our number 1 priority and we felt honoring the price was the professional thing to do. I am saddened to see that Diana was only a 2 star salesperson in your eyes. Her customers are normally very happy with her knowledge, expertise, and professionalism. Her and I will discuss this situation further and make sure we can avoid situations like this in the future. If you would like to discuss this further you can contact me at the information below. Thank you for your business! Larry Cluff General Manager 361-698-3400

Oct 07, 2021

RSMONSE responded

Thank you, I would welcome the Opportunity to discuss my concern. Granted I will admit she is under no alligation to grant my request. However I‘ve Called and texted a couple of times, and have not really heard back from her. I hold no ill will towards her, I would just like a little bit better customer service.

October 05, 2021

Dealership Rating
Employee Rating

This is my 3rd F-350 I have bought from Access. They have always treated me fairly and it’s been a no hassle deal each time. Great dealership. More

by CAPTPAUL0
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Terry Harris, Luke Person, Golden Gonzales, George Gonzalez, Adam Ayala , Larry Cluff, Ruben Martinez, Roy Richter

Oct 05, 2021

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! Larry Cluff General Manager 361-653-3498 LCluff@lithia.com

September 18, 2021

Dealership Rating
Employee Rating

I was pleased with the buying process that I experienced. No pressure from Diana she just let me decide and answered any questions that I may have. I always dreaded buying an automobile as sal More

by JMATHIEU
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Martinez

Sep 19, 2021

Access Ford of Corpus Christi responded

Thank you for taking the time to share your feedback with us. Diana work hard to make sure our guests have an exceptional experience. Congratulations on your new Lincoln! We will share your comments with our team, and we look forward to working with you again. Just minutes from anywhere in Corpus Christi! Craig Beverley General Manager 361-698-3405 CBeverley@lithia.com

August 03, 2021

Dealership Rating
Employee Rating

Wonderful sales staff. Really enjoyed my time spent at the dealership. The staff made sure I was comfortable and worked with me to get what I wanted. More

by CMARLEY458
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ruben Martinez

Aug 03, 2021

Access Ford of Corpus Christi responded

Thank you for sharing your thoughts about your experience with Access Ford Lincoln of Corpus Christi. We appreciate your business and hope to see you again soon! Just minutes from anywhere in Corpus Christi! Craig Beverley General Manager 361-698-3405 CBeverley@lithia.com

July 16, 2021

Dealership Rating
Employee Rating

Sales rep was great, but I did not get the interest rate I thought I should have. In retrospect, I should've used another source, which is on me. All in all, I'm still happy with my purchase. I don't like h More

by FORD.TOM80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2021

Access Ford of Corpus Christi responded

Here at Access Ford Lincoln of Corpus Christi, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Just minutes from anywhere in Corpus Christi! Craig Beverley General Manager 361-698-3405 CBeverley@lithia.com

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