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Rachel Rhea
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72 Reviews
72 Reviews
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72 Reviews of Rachel Rhea
March 22, 2024
Fast and quality. I like Desirea because I feel comfortable when I talk to her. She is able to answer all my questions and give me what I need. That's why I got the se I like Desirea because I feel comfortable when I talk to her. She is able to answer all my questions and give me what I need. That's why I got the second BMW with her. More
by Chollada
Other Employees Tagged: Desirea Jackson, Pedro Delgado , Grant and Rachel is my best service advisor that is one of reasons I bought the second BMW at BMW Silver Spring
Helpful 
March 16, 2024
This is my second BMW purchase in nine years, both from BMW of Silver Spring. While it is not the closest dealership to my house, it offers the best service in the area. It goes the extra mile to please th BMW of Silver Spring. While it is not the closest dealership to my house, it offers the best service in the area. It goes the extra mile to please the customer; its salespeople are first-rate; and its financing is competitive. Desirea Jackson is a joy to work with. She is professional, affable, efficient and effective. More
by LSHICT
Other Employees Tagged: Desirea Jackson, Will Brown
February 25, 2024
Rachel is great to work with. I have been to BMW of Silver Spring twice now with my new vehicle and Rachel has helped me both time with servicing my vehicle and I honestly have ze I have been to BMW of Silver Spring twice now with my new vehicle and Rachel has helped me both time with servicing my vehicle and I honestly have zero complaints about the Rachel and the dealership. I plan on continuing to bring my vehicle here to have it service. More
by ntran
Other Employees Tagged: David Davila
January 26, 2024
Rachel is always very helpful when I come in for service. I get prompt updates and all the information I need while my car is in service. She makes the service experience a pleasure. Thanks. I get prompt updates and all the information I need while my car is in service. She makes the service experience a pleasure. Thanks. More
by PUKLAWW1
January 16, 2024
Steve Roumeliotis at Silver Spring BMW was very helpful. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. Answered every question. Love the car. The entire experience was a pleasure. I will be back the next time I’m in the market. More
by Scott
Other Employees Tagged: Pedro Delgado, Carroll Chester, Steve Roumeliotis
November 22, 2023
Always great customer service when I visit. From the service department to the parts department. From the service department to the parts department. More
by nward
Other Employees Tagged: Horacio Palacios, Carroll Chester, Kimberly Drew
October 16, 2023
I took my car in for service because it was making noise from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since their techs were busy that day. Mr Joe Diss called me to tell me that the issue may be with the Vanos system and in order to make this determination I would have to pay $1700! I told him to give me the weekend to think about it. Since they were going to credit me the initial cost to change the idler pulley ($745) I told them to proceed. When they were going to check the car it would not start. At this point, Mr Joe Diss called me to say that I would need to pay to fix the car or have it towed to my home. The car is a 2010 128i that sat on their lot for over a month without being serviced. My expectation is that my car should return to my home just like I took it to them - being driven. Now they sent me a Demand for Return of Loaner and are saying that I have abandoned my car. This is the worst, and I mean the WORST dealership in the area. Their customer service is subpar and they do not take ANY responsibility for their negligence. More
by romerodm005
Other Employees Tagged: Joe Diss
June 26, 2023
Dave Strassman has been my client advisor for a decade now, and I trust him with some of the most important decisions I've ever made about my car. He is knowledgeable and really looks out for me. As I was now, and I trust him with some of the most important decisions I've ever made about my car. He is knowledgeable and really looks out for me. As I was considering my lease buyout he carefully walked me through the options and steered me in the right direction. When it came to purchase day, Gen Awanohara did a fantastic job. Gen provided me all the information I needed to make warranty decisions ahead of time, allowing me the chance to run numbers and think through my decisions. When it came to do the paperwork he was organized, on top of things, and efficient. He also steered me in the right direction for the warranty based on my driving habits and what made the most sense for my situation. I highly recommend them both! More
by cv
Other Employees Tagged: Dave Strassman, Brandi Rodgers , Gen Awanohara
June 22, 2023
Eric Lovo is the most amazing sales person. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. More
by Lmwalker45
Other Employees Tagged: Ron Ptak, Joe Diss, Karen Herbert, Eric Lovo, Brandi Rodgers, Horacio Palacios, Iso Ebong , Gen Awanohara, Joanna McCarthy
