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Joe Diss
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65 Reviews
65 Reviews
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65 Reviews of Joe Diss
April 09, 2024
People there go out of their way to make sure you have all your questions answered ( I was new to BMW.). Also they were very patient when I changed my mind on which car I was interested in several times, all your questions answered ( I was new to BMW.). Also they were very patient when I changed my mind on which car I was interested in several times, and when we finally found the perfect car they had it shipped in the next day from several states away (my guess .. it was in South Carolina). I have had 10 new cars in my life and this one is my favorite. The comfort is unmatched and it’s sporty also. More
by Oxotoabc
Other Employees Tagged: Ron Ptak, David Davila, Brandi Rodgers , Joanna McCarthy, I don’t remember the name of the lady who gave me talk on the list of features but she was very good also
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December 27, 2023
Great customer service and service follow up … gets it right the first time … always looking out for the customet right the first time … always looking out for the customet More
by Ab123456
Other Employees Tagged: Rachel Rhea
December 18, 2023
Been a sales and service customer at this dealership for decades. Always outstanding experience from them. In particular, Eric Lovo is great to work with in sales. Very knowledgeable, personable, responsive decades. Always outstanding experience from them. In particular, Eric Lovo is great to work with in sales. Very knowledgeable, personable, responsive, and fair. Highly recommend. More
by rb20723
Other Employees Tagged: Eric Lovo, Horacio Palacios , Grant King, Joanna McCarthy
November 08, 2023
Reliable sales and service for over a decade. My sales experience has been very good and the service is excellent. My sales experience has been very good and the service is excellent. More
by Howard W.
Other Employees Tagged: Brandi Rodgers
October 16, 2023
I took my car in for service because it was making noise from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since from the engine. The dealer techs misdiagnosed the problem and fixed the idler pulley instead. I took it back to them and they gave me a loaner since their techs were busy that day. Mr Joe Diss called me to tell me that the issue may be with the Vanos system and in order to make this determination I would have to pay $1700! I told him to give me the weekend to think about it. Since they were going to credit me the initial cost to change the idler pulley ($745) I told them to proceed. When they were going to check the car it would not start. At this point, Mr Joe Diss called me to say that I would need to pay to fix the car or have it towed to my home. The car is a 2010 128i that sat on their lot for over a month without being serviced. My expectation is that my car should return to my home just like I took it to them - being driven. Now they sent me a Demand for Return of Loaner and are saying that I have abandoned my car. This is the worst, and I mean the WORST dealership in the area. Their customer service is subpar and they do not take ANY responsibility for their negligence. More
by romerodm005
Other Employees Tagged: Rachel Rhea
June 22, 2023
Eric Lovo is the most amazing sales person. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. More
by Lmwalker45
Other Employees Tagged: Ron Ptak, Karen Herbert, Eric Lovo, Rachel Rhea, Brandi Rodgers, Horacio Palacios, Iso Ebong , Gen Awanohara, Joanna McCarthy
June 16, 2023
The process from start to finish was excellent. Deserea is the best CA I've dealt with over the past 20 years! Her service was exceptional and she addressed all of my needs during the process. C Deserea is the best CA I've dealt with over the past 20 years! Her service was exceptional and she addressed all of my needs during the process. Couldn't have gone any smoother. Thanks Deserea and BMW of Silver Spring! Love my M440xi! More
by Mike W
Other Employees Tagged: Ron Ptak, Kerry Jones, Desirea Jackson, Iso Ebong, Pedro Delgado , Joanna McCarthy
May 17, 2023
The service representative (Brandi) is awesome. She is very knowledgeable and customer oriented. I appreciate her service. She is very knowledgeable and customer oriented. I appreciate her service. More
by carmenknight
Other Employees Tagged: Brandi Rodgers
May 09, 2023
Great service and staff from start to finish. Never had a bad experience iat this dealership. Never had a bad experience iat this dealership. More
by e948br1231ntt
Other Employees Tagged: Rachel Rhea, Brandi Rodgers
May 05, 2023
Feels like home whenever i go there to get serviced. Rachel Rhea, and her service manager Joe Diss are excellent Rachel Rhea, and her service manager Joe Diss are excellent More
by Tae
Other Employees Tagged: Rachel Rhea, Brandi Rodgers
