Karen Herbert

Desirea is the consummate sales person and a credit to BMW of Silver Spring and BMW itself. She was invaluable in assisting with selecting options, and kept us up to date on the production and shipment of BMW of Silver Spring and BMW itself. She was invaluable in assisting with selecting options, and kept us up to date on the production and shipment of our 430ix convertible. She gave us an excellent and well informed orientation when we picked the car up. More

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It has been a joy to work with Karen Herbert for my second BMW purchase. Over the last 12 years I have leased two 3 series BMWs and purchased 1, and now have purchased a 2024 X1 - all with Karen. I l second BMW purchase. Over the last 12 years I have leased two 3 series BMWs and purchased 1, and now have purchased a 2024 X1 - all with Karen. I love working with her because she is intuitive and identifies exactly what I want immediately and works diligently to ensure I get the best deal. She also took the time to explain features, and make sure I understood how to activate and use them to get the full use and value out of my purchase. I can only say you can't go wrong working with Karen and I plan to buy all my cars from her for as long as I can and refer all my friends and family. Thank you so much for always making this a stress free experience! More

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We bought our used Honda CRV from this dealership. Working with Karen was great. She is the reason we got our car! Initially it had been sold to someone else but when that fell through she was on it! Working with Karen was great. She is the reason we got our car! Initially it had been sold to someone else but when that fell through she was on it! She also accommodated us coming at the end of her night to test drive the car before we purchased. More

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In 1995, after graduating from college, I walked into a car dealership with a small down payment and a mission to purchase my first new car. I was greeted by this excited salesperson, ready to make my dre car dealership with a small down payment and a mission to purchase my first new car. I was greeted by this excited salesperson, ready to make my dreams come true. Her name was Karen Herbert, Honda Sales Rep. She spent hours with me ensuring my comfortability with my first adult purchase and even stayed with my after the dealership closed to teach me how to safely drive home my new manual Honda Accord. Yes, she has the patience to teach me how to drive a stick-shift at 9pm 😊. Fast forward 28 years later….December 23rd is my 50th birthday and I am in the mood to purchase my first new luxury SUV. As I searched online all the different BMW lots, I found exactly what I wanted. Only for my neighbor days later, to drive home and pull into her driveway with my hand picked SUV. She actually bought my vehicle without any knowledge. She felt so bad that she shared her Salespersons name with me and asked them to reach out to assist me in my purchase. Lord and behold, while talking with the BMW Sales Advisor, I yelled out Karen…Karen Herbert, I know you!!! You sold me my first new car in 1995 and I still have your 1995 business card!!! I purchased my 50th birthday present, a beautiful BMW X5 and had the best experience reuniting with Karen, as she was just as patient, responsive, and knowledgeable, as I remembered 28 years ago. It was such a relaxing and pleasant experience from the initial phone call, to driving off the lot. I definitely recommend BMW of Silver Spring and reaching out to Karen Herbert, as your Sales Advisor. She has earned my loyalty, as a repeat customer and I genuinely appreciate her enthusiasm for my first new luxury purchase, as she was for my first out of college car. More

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Karen Herbert was amazing! Awesome customer service and not pushy at all like other experiences I’ve had. I appreciated her warmth and professionalism! I will definitely refer Awesome customer service and not pushy at all like other experiences I’ve had. I appreciated her warmth and professionalism! I will definitely refer family and friends to Karen! Thanks! More

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Eric Lovo is the most amazing sales person. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. He was patient, kind and understanding of my needs. He explained the ins and outs thoroughly and I can’t wait to purchase my next vehicle from him. More

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I had the pleasure of working with Karen during my recent visit to BMW Silver Spring, and I must say that her exceptional service truly exceeded my expectations. From the moment I stepped into the dea recent visit to BMW Silver Spring, and I must say that her exceptional service truly exceeded my expectations. From the moment I stepped into the dealership, Karen's attentive nature stood out, making me feel like a valued customer right from the start. She patiently answered all my questions and addressed any concerns that I had. What truly set Karen apart was her genuine kindness and caring nature. She understood the significance of such a significant purchase and made sure to create a comfortable and relaxed atmosphere throughout the entire experience. Her warm demeanor made me feel valued and reassured. She also went above and beyond by following up with me before, during, and after the purchase to ensure that I was adjusting well to my new car. Her thoughtfulness and dedication to customer satisfaction truly made a lasting impression on me and my husband. More

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Desirea, Delphin, Ms. Karen and Mr. DeVane were very personable and professional. Desirea went above and beyond to make sure I had transportation while my car was being se Karen and Mr. DeVane were very personable and professional. Desirea went above and beyond to make sure I had transportation while my car was being serviced. She held my hand through the inspection and registration process. Thank you BMW Silverspring! More

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The dealership is very professional, they move at a fast pace and do a great job of making your wishes possible. pace and do a great job of making your wishes possible. More

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Joanna and Karen were outstanding at BMW of Silver Spring as always. Process could not have been easier. as always. Process could not have been easier. More

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