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Nick Rose
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Nick Rose | Page 4
Service Manager
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
35 Reviews
35 Reviews
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35 Reviews of Nick Rose
April 20, 2023
Quick, professional and knowledgeable staff, no complaints so far. Comfortable waiting area with coffee!!! Easy online appointment option. complaints so far. Comfortable waiting area with coffee!!! Easy online appointment option. More
by JOSE65
Verified CustomerOther Employees Tagged: Ron Gay, James Stecker, Ed Barnes, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Jason Ropp
Helpful 
April 12, 2023
Very professional and fast helped me and got me back on the road fast. Awesome the road fast. Awesome More
by Francish
Other Employees Tagged: Joe Marengo, James Stecker , Melvin
April 06, 2023
Great, service and fast That’s why I like to go there and get the oil change and anything that i need and get the oil change and anything that i need More
by JORGEBAHR
Other Employees Tagged: Ron Gay, James Stecker, Ed Barnes, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno
April 04, 2023
Brake pads and rotors were not replaced properly on a Thursday. Bolts on calipers were not tightened correctly. Truck had to be towed back to dealership on Monday. Parts were ordered Monday afternoon t Thursday. Bolts on calipers were not tightened correctly. Truck had to be towed back to dealership on Monday. Parts were ordered Monday afternoon to arrive Tuesday morning. I had not received any communication by 2PM, so I called the dearlership to check on status. Service advisor said it was completed and working on the paperwork. About 30 minutes later, service advisor called back and said it was not finished. The wrong parts came in and he was not informed of the situation. They reordered the parts for delivery first thing Wednesday morning. By 12:15PM, I had not heard anything, so I left a message with the Service Manager. Ten minutes later, I received a call from the Service Advisor informing me everything was checked and completed properly. I asked why no one had called to inform me the truck was done and ready for pickup?? Why did the customer (me) had to call? No reply. At a minimum, at least they could have cleaned and vacuumed the truck. More
by galake
Other Employees Tagged: Ed Barnes
March 15, 2023
Customer service was excellent. I had an odd warrant to issue that i felt should be covered by GMC. The service manager felt it wasn’t a warranty covered item but took care of me af I had an odd warrant to issue that i felt should be covered by GMC. The service manager felt it wasn’t a warranty covered item but took care of me after some discussion. I really appreciate the level of customer service received while there. More
by JECAREY0818
Other Employees Tagged: Kim South, Anna Rogers, Christie Ledbetter
