Nick Rose

I had a lower tire pressure warning on the interstate. I️ was alone with my daughter. Called Jim Ellis and got Melissa she got us right in on Saturday afternoon. She was kind and as quick ad she could be. I️ was alone with my daughter. Called Jim Ellis and got Melissa she got us right in on Saturday afternoon. She was kind and as quick ad she could be. We missed the entire game but we watch in the lounge with complementary snacks. Thanks Melissa. You were a blessing. More

by Andrea Verified Customer Verified Customer

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He doesn’t know what he’s doing and only has excuses rather than solutions. Just passes the buck on mistakes made but his department. rather than solutions. Just passes the buck on mistakes made but his department. More

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I was disappointed in the rental car provided by Hertz. I realize that this operation is not under the control of Jim Ellis however, it should have been checked out in advance, and there should be clear ex I realize that this operation is not under the control of Jim Ellis however, it should have been checked out in advance, and there should be clear expectations as to the quality. Carr and Ellis customer is to receive. if nothing else it should be clean More

by HARDYJOHNSON Verified Customer Verified Customer

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As long as Ed Barnes is a service advisor at Jim Ellis, I will enjoy having my vehicles serviced there. Ed is a very knowledgeable and friendly employee who makes every experience enjoyable will enjoy having my vehicles serviced there. Ed is a very knowledgeable and friendly employee who makes every experience enjoyable More

by JULES22LANGLEY Verified Customer Verified Customer

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Hands down the best dealership in Georgia. Great customer service and always willing to help Great customer service and always willing to help More

by CMOORER6 Verified Customer Verified Customer

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Excellent services! My car was fixed fast. The waiting area is comfortable and the coffee is delicious. My car was fixed fast. The waiting area is comfortable and the coffee is delicious. More

by Lidice Valeriano Verified Customer Verified Customer

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Fast and convenient. I received a call that my part was received.I was able to schedule an appointment for repair and received my vehicle back completed in the same day! I received a call that my part was received.I was able to schedule an appointment for repair and received my vehicle back completed in the same day! More

by CHRIS.REID12 Verified Customer Verified Customer

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The service advisor and service manager are very respectful and courteous. They responded to phone calls promptly. respectful and courteous. They responded to phone calls promptly. More

by Abrb Verified Customer Verified Customer

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The Quality of Service has diminished tremendously. 3 cars and now I am thinking about leaving due to mishandling of basic communication between service tech and customer. The new service Tech is the w 3 cars and now I am thinking about leaving due to mishandling of basic communication between service tech and customer. The new service Tech is the worst I have seen. Misguiding customers, talking down to other Jim Ellis Team members, and just is not engaged with any empathy for the customer. Just had a terrible experience and when I came back to discuss the issues. Instead of taking time to review my last service a couple of days ago, Tom decided to guess at all the work that was completed and was totally wrong. Everything he was saying I. Was telling the other Jim Ellis team member, that is not correct. The look I got from Tom was not good. If he only taken my phone number and reviewed my file. This is how far Jim Ellis service department has diminished. After speaking with the Service Manager, Nick Rose, it really gave me hope that there is a person in leadership that get it. Thanks for the Opportunity More

by BIGBOIWRIGHT Verified Customer Verified Customer

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Service was great, very courteous, helpful. Employees. . A friendly atmosphere.. appreciated the coffee and refreshments while waiting. Employees. . A friendly atmosphere.. appreciated the coffee and refreshments while waiting. More

by GMC191 Verified Customer Verified Customer

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