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Nick Orbinati

Overview Reviews (54) Inventory (391)

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Nick Orbinati

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Nick Orbinati

Parts Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8

54 Reviews

Overview Reviews (54) Inventory (391)

4.8

54 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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54 Reviews of Nick Orbinati

May 10, 2024

Dealership Rating

Employee Rating

Busy. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. More

by SANDRASEELMAN7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joanne Palmer

Helpful 0

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May 10, 2024 -

Subaru of Utica responded

Sandra, I'm sorry to learn about the longer than expected wait time for your recall repair. We appreciate your patience and are always working on improving our service efficiency. Your recommendation of our sales department is greatly appreciated! If you have any further concerns or suggestions, please don't hesitate to reach out directly. Thank you, Rich Marowski - General Manager - rmarowski@carbonecars.com

May 10, 2024

Dealership Rating

Employee Rating

Hassle free experience. I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and make sure I received the veteran discount. That was a nice touch. More

by LJORDAN5

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joanne Palmer

Helpful 0

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May 10, 2024 -

Subaru of Utica responded

We're glad to know your visit for an oil change and tire rotation at Subaru of Utica was hassle-free. Thank you for acknowledging Joanne's attention to detail - she'll be pleased to see this!

May 10, 2024

Dealership Rating

Employee Rating

No complaints. Time as promised. Joanne reminded us about lifetime oil change service feature we had agreed to when we bought our car, so the check up was no cost. Time as promised. Joanne reminded us about lifetime oil change service feature we had agreed to when we bought our car, so the check up was no cost. Doesn't get getter than that. Thank you. More

by RCAVANO

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Joanne Palmer

Helpful 0

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May 13, 2024 -

Subaru of Utica responded

We're glad to know that Joanne and our team at Subaru of Utica could provide you with a timely service check-up, reminding you about the lifetime oil change feature. We appreciate your positive feedback!

May 08, 2024

Dealership Rating

Employee Rating

Everyone is very helpful! The waiting area is clean and comfortable. Snacks & water are appreciated! The waiting area is clean and comfortable. Snacks & water are appreciated! More

by JCROOK72

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Gonzalez

Helpful 0

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May 08, 2024 -

Subaru of Utica responded

Reviews like this make our day! Thank you for your business and your kind words. We hope to see you again if we can be of assistance in the future.

May 05, 2024

Dealership Rating

Employee Rating

Subaru of Utica never disappoints. Fast and reliable service. Friendly service department and the video is great. Fast and reliable service. Friendly service department and the video is great. More

by EHADITY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christopher Cardello, Allen Hutchings, Brand Glerup, Nick Borelli , Paul Snyder

Helpful 0

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May 06, 2024 -

Subaru of Utica responded

We're delighted to know you found our service at Subaru of Utica fast, reliable and friendly. Thank you for appreciating the video feature too! We look forward to serving you again in the future. Drive safe!

May 03, 2024

Dealership Rating

Employee Rating

Service is always prompt, efficient and knowledgeable. Always very satisfied with delivery. I love the video that explains work completed. Always very satisfied with delivery. I love the video that explains work completed. More

by EHADITY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Gonzalez, Joanne Palmer, Tyler Basset, Lee Gold, Carlos Bello , Paul Snyder

Helpful 0

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May 06, 2024 -

Subaru of Utica responded

It brings us joy to know you've been satisfied with our service at Subaru of Utica! The video is just one way we try to keep things transparent and easy for our customers. Thank you for the positive feedback. Come back and visit us anytime you need our assistance. Our team is here to help!

April 28, 2024

Dealership Rating

Employee Rating

I liked the video from the technician which showed and explained everything. The service advisor kept in good contact with me. explained everything. The service advisor kept in good contact with me. More

by BONEFIXR

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Apr 29, 2024 -

Subaru of Utica responded

We're glad to know you appreciated the video explanation from our technician and the consistent communication with our service advisor at Subaru of Utica. Thanks for sharing your experience!

April 25, 2024

Dealership Rating

Employee Rating

They were very kind and kept me updated on my car . I was very pleased I was very pleased More

by DEBORAHLMAYO

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Vincent Gonzalez

Helpful 0

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Apr 25, 2024 -

Subaru of Utica responded

Thank you for taking the time to share your experience, Deborah! We appreciate your trust and hope you will choose us again in the future. Safe travels!

April 25, 2024

Dealership Rating

Employee Rating

Fast service and friendly staff. Very easy to enter the service area and waiting area Very easy to enter the service area and waiting area More

by LORENALENARD

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Nick Rosato, Joe Batista

Helpful 0

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Apr 26, 2024 -

Subaru of Utica responded

Thanks for taking the time to share your review, Lorena! We hope to see you again.

April 25, 2024

Dealership Rating

Employee Rating

Had A Great Experience If I Have Any Issues Again I Will Certainly Go There Again Thanks Certainly Go There Again Thanks More

by SANDYINNY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joanne Palmer

Helpful 0

Report | Print

Apr 26, 2024 -

Subaru of Utica responded

This is wonderful to hear! It was a pleasure serving you. Safe travels until we see you again.

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Nick Orbinati

Parts Advisor

Subaru of Utica

54 Reviews of Nick Orbinati

Dealership Inventory (391 Vehicles)

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