Tyler Basset
Tyler Basset at Subaru of Utica
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Tyler Basset

Service Technician

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.6
20 Reviews
4.6

20 Reviews

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20 Reviews of Tyler Basset

May 03, 2024

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Employee Rating

Service is always prompt, efficient and knowledgeable. Always very satisfied with delivery. I love the video that explains work completed. More

by EHADITY
Service Price Transparency
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Recommend Dealer
Yes
May 06, 2024

Subaru of Utica responded

It brings us joy to know you've been satisfied with our service at Subaru of Utica! The video is just one way we try to keep things transparent and easy for our customers. Thank you for the positive feedback. Come back and visit us anytime you need our assistance. Our team is here to help!

April 23, 2024

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Employee Rating

I was very pleased with the service. I drop the vehicle off and picked up the cross track in the evening. Only negative thing is that when I try calling back few times couldn't get threw More

by ONEIDADHARSHI
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Davos, Nick Orbinati , Not sure which Taylor was helping. Please look at the records

Apr 23, 2024

Subaru of Utica responded

We're so glad you were pleased with our service and happy to hear you appreciated the videos. We apologize for any inconvenience regarding communication, we'll certainly work on improving this aspect. Thanks for your feedback!

April 20, 2024

Dealership Rating
Employee Rating

Oil change ran late, tech apologized and service advisor apologized. Those efforts went a long way as acknowledgement is sometimes all it takes. Some places can’t be bothered to even say we’re aware we we More

by LIBBIEMAC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joanne Palmer, Nick Orbinati

Apr 22, 2024

Subaru of Utica responded

We appreciate your understanding and patience during the delay. Our team always strives to communicate effectively with our customers, so we're glad that their apologies were well received. Thank you for sharing this feedback!

April 18, 2024

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Timely service, friendly and helpful employees. and a nice waiting area. My car’s issue was easily resolved. More

by RECIOKATIE
Service Price Transparency
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Recommend Dealer
Yes
Apr 19, 2024

Subaru of Utica responded

Thank you for the kind words about our facility and service! Your satisfaction is our goal at Subaru of Utica!

April 17, 2024

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Joanne is always super nice and great with customer service care. Tech was thorough and polite. More

by JRENAYWASH
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Recommend Dealer
Yes
Apr 17, 2024

Subaru of Utica responded

Thank you for the review! We are grateful for your business and hope to see you again if we can be of assistance in the future. Safe travels!

April 13, 2024

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Staff were efficient and attentive. Explained service and next visit. They never disappoint. That is why I choose this dealership. More

by JANESLACK3
Service Price Transparency
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Recommend Dealer
Yes
Apr 15, 2024

Subaru of Utica responded

We're so glad to know our team at Subaru of Utica met your expectations and provided efficient service! We appreciate the trust you've placed in us, thank you for choosing us as your dealership.

April 06, 2024

Dealership Rating
Employee Rating

Always friendly and explains what is to be done. Very efficient and professional. Nice to deal with. More

by CARLMARILOU
Service Price Transparency
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Recommend Dealer
Yes
Apr 08, 2024

Subaru of Utica responded

We always aim for efficiency and professionalism in all that we do and are so glad to hear this was your experience! We hope to see you again.

March 25, 2024

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Every person in the service department is kind and helpful! I love this service department! More

by DCOXLECATES
Service Price Transparency
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Recommend Dealer
Yes
Mar 26, 2024

Subaru of Utica responded

Thank you for taking the time to share you experience! We will be sure to share your compliments. Drive safe and we hope to see you again.

March 24, 2024

Dealership Rating
Employee Rating

Good and fast service. Helpful and made sure to explain everything that was done to my vehicle. More

by CHEESIENASCARCHICK8
Service Price Transparency
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Recommend Dealer
Yes
Mar 25, 2024

Subaru of Utica responded

Wonderful review! We hope you will considering coming to see us again. Drive safe.

March 16, 2024

Dealership Rating
Employee Rating

Tyler in service was amazing as usual. I had another excellent service experience at Subaru of Utica! More

by andy0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Batista

Mar 18, 2024

Subaru of Utica responded

Tyler will love hearing your experience working together at Subaru of Utica has always been amazing, Andy. Thank you very much for your kind feedback and continued trust in the team with your automotive needs. Drive safe and come see us again whenever we can next help.

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