Joanne Palmer
Joanne Palmer at Subaru of Utica
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Joanne Palmer

Service Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
82 Reviews
4.8

82 Reviews

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82 Reviews of Joanne Palmer

May 16, 2024

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I have always had a good experience with the service . . The service reps and technicians have been knowledgeable and courteous. More

by SROUNDS
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Recommend Dealer
Yes

May 15, 2024

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Everyone was very knowledgeable and was able to fix my brakes quickly and accurately on the same day I brought my car into the shop. More

by ILACOOP44
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Recommend Dealer
Yes

May 13, 2024

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Quick, easy, and professional service. I had an excellent experience. The waiting room was comfortable and I enjoyed the snacks provided. Would recommend.. More

by GGOGEL
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Recommend Dealer
Yes

Other Employees Tagged: Kevin

May 13, 2024

Subaru of Utica responded

We're glad to know you had a quick and easy experience at Subaru of Utica! It's great that our waiting room and snacks added to your visit. Thanks for recommending us, we appreciate it!

May 10, 2024

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Busy. Took 3 hours to repair a recall on passenger air bag. Would recommend sales department though at this time. More

by SANDRASEELMAN7
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

May 10, 2024

Subaru of Utica responded

Sandra, I'm sorry to learn about the longer than expected wait time for your recall repair. We appreciate your patience and are always working on improving our service efficiency. Your recommendation of our sales department is greatly appreciated! If you have any further concerns or suggestions, please don't hesitate to reach out directly. Thank you, Rich Marowski - General Manager - rmarowski@carbonecars.com

May 10, 2024

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Hassle free experience. I only needed an oil change and tire rotation but the service was done professionally and in a timely manner. Joanne noticed that I am a veteran and More

by LJORDAN5
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Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

May 10, 2024

Subaru of Utica responded

We're glad to know your visit for an oil change and tire rotation at Subaru of Utica was hassle-free. Thank you for acknowledging Joanne's attention to detail - she'll be pleased to see this!

May 10, 2024

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No complaints. Time as promised. Joanne reminded us about lifetime oil change service feature we had agreed to when we bought our car, so the check up was no cost. More

by RCAVANO
Recommend Dealer
Yes

Other Employees Tagged: Nick Orbinati

May 13, 2024

Subaru of Utica responded

We're glad to know that Joanne and our team at Subaru of Utica could provide you with a timely service check-up, reminding you about the lifetime oil change feature. We appreciate your positive feedback!

May 05, 2024

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I was greeted right away. I only saw one person working and in seconds there was someone else there to help. Everyone is friendly, Knowledgeable and efficient. More

by CAROLRDH1
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Recommend Dealer
Yes
May 06, 2024

Subaru of Utica responded

We always love it when our customers have a positive experience at Subaru of Utica! Our team always aims to provide efficient and friendly service, and so we're especially glad we hit the mark for you. Thank you for choosing us as your preferred dealer and hope to see you again, Carol!

May 04, 2024

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Amazing service with Joanne and the entire team. Will definitely recommend this dealership to everyone! More

by BYRONCORTEZ1
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Recommend Dealer
Yes

Other Employees Tagged: Kasey Eakins

May 06, 2024

Subaru of Utica responded

It's wonderful that you received amazing service from Joanne and our team at Subaru of Utica! Your recommendation means a lot to us. Thank you so much for the review, and we look forward to providing you with five-star customer service again in the future!

May 04, 2024

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Professional and courtesy along with helping explain what was done to my vehicle. Very satisfied and as always. Service hours are very convenient to a loyal customer base. More

by BPALLOTTIE
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Recommend Dealer
Yes

Other Employees Tagged: Vincent Gonzalez

May 06, 2024

Subaru of Utica responded

It brings us joy to read that you had a satisfying experience with our team at Subaru of Utica! We strive for professionalism and courtesy, so it's great that we hit the mark. Thank you for being a loyal customer. We look forward to serving you for years to come!

May 03, 2024

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Service is always prompt, efficient and knowledgeable. Always very satisfied with delivery. I love the video that explains work completed. More

by EHADITY
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Recommend Dealer
Yes
May 06, 2024

Subaru of Utica responded

It brings us joy to know you've been satisfied with our service at Subaru of Utica! The video is just one way we try to keep things transparent and easy for our customers. Thank you for the positive feedback. Come back and visit us anytime you need our assistance. Our team is here to help!

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