Misty Osborne | Page 3

The team keeps good records and always have a good answer when asked to help. when asked to help. More

by JBTMJ1 Verified Customer Verified Customer

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Misty is Amazing! ! Every time she helps me, she always so helpful and goes above and beyond . ! Every time she helps me, she always so helpful and goes above and beyond . More

by rbuffy1975usa Verified Customer Verified Customer

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I Always use Regal Kia on maintenance on my 2017 Sedona. They make sure it is in the dame shape as the day I bought. They make sure it is in the dame shape as the day I bought. More

by CSIMMS1 Verified Customer Verified Customer

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The dealership has helpful people that go above and beyond to take great care of you. beyond to take great care of you. More

by mamajo317 Verified Customer Verified Customer

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The entire team were very courteous, professional and yet personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smil personal. They were very sensitive to my personal concerns and reason for being there. “Angel” was the first one to greet me with a glowing smile that assured me that I hd made the right choice to come to Regal Kia. A big “Thank You” to the entire team! More

by jenkins5849 Verified Customer Verified Customer

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My service was great with no problems. Work done on my suv was done very nicely. Work done on my suv was done very nicely. More

by chicagojays8879 Verified Customer Verified Customer

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They are prompt in service, always keep me informed of progress, never proceed without first getting approval. progress, never proceed without first getting approval. More

by mtgr64 Verified Customer Verified Customer

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Service was very good very attentive did not have to wait long with Teagan right in as usual number one in service long with Teagan right in as usual number one in service More

by DEWITT020 Verified Customer Verified Customer

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Need wash the car and value the cars dont have any with employees. The server was fast employees. The server was fast More

by coliver863 Verified Customer Verified Customer

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This has to be the most incompetent dealership I have ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife g ever been to. Summed up, my wife's 22 Kia Stinger was brought April 24th, 2024, Genesis said the vehicle was ready a few hours later. When my wife gets there, when someone drove my wifes car upfront, the check engine came back on. Apparently, they only cleared the check engine light and said if it comes back on, they would look at it again. That makes ZERO sense. You mean to tell me that anyone who shows up with a check engine light, you merely shut it off and send them on their way? Monday (April 29th 2024) I spoke with Genesis, and she gave me an update saying Kia has authorized the warranty repairs. Tuesday (April 30th 2024) I was told by Johnathan that Kia has NOT yet approved the warranty repairs. At this point, I'm beyond upset, so I called Kia customer service and asked what was holding this up. Kia customer service explained that Regal Kia never submitted any request for warranty repairs. I am grateful for the rental, but the fact that literally nobody on the service side at Regal Kia knows what is going on with my wife's car isn't how business should be conducted. Also, it is costing you money for the rental. You are literally wasting money. Lastly, how is it when I called Kia customer service today, they asked me if I knew my wife's car had an open recall, I told them I didn't know. Regal has had my wife's car for over a week, and I have talked to four people on the service side of Regal Kia, and nobody there thinks to tell me about the open recall? I've personally been lied to numerous times, this will be the last time we ever go here. More

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