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Misty Osborne

Overview Reviews (506) Inventory (148)

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Misty Osborne

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Misty Osborne

Service Advisor

Regal Kia Lakeland

925 Bartow Rd
Lakeland, FL 33801

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4.7

505 Reviews

Overview Reviews (506) Inventory (148)

4.7

505 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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506 Reviews of Misty Osborne

May 02, 2024

Dealership Rating

Employee Rating

Service was as expected. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. Long wait time on Mondays Last two visits have not received a car wash. I specifically asked on last visit but still didn't receive. More

by rshinkle50

Verified Customer

Recommend Dealer

Yes

Helpful 0

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May 01, 2024

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Employee Rating

Excellent very efficient service, courteous staff understood my concern, kept me informed at all time of my vehicle service. understood my concern, kept me informed at all time of my vehicle service. More

by adrianapatri

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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May 01, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave us a 5-star review.

May 01, 2024

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Employee Rating

Need new seating in service waiting room, chairs very old and falling apart dirty okd and falling apart dirty okd More

by wbrowne913

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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April 22, 2024

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Employee Rating

It was nice and clean. ..very helpful..you guys have really good service I wouldn't mind recommending to place to others ..very helpful..you guys have really good service I wouldn't mind recommending to place to others More

by Angel

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson, Jonathan Benitez, Jorge Benitez, Jeremy Mahr, Genesis Cruz

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Apr 25, 2024 -

Regal Kia Lakeland responded

On behalf of all of us at Regal, I would like to thank you for sharing this great review about our store! We are thrilled that you enjoyed your experience.

April 17, 2024

Dealership Rating

Employee Rating

Misty has always been very helpful and informative for as long as I have been coming here. They have always provided exceptional service and I highly recommend them! long as I have been coming here. They have always provided exceptional service and I highly recommend them! More

by mom2ic2

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 19, 2024 -

Regal Kia Lakeland responded

We built Regal to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do.

April 13, 2024

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Employee Rating

Professional, courteous service,; My service was very timely and I didn’t have to wait very long . timely and I didn’t have to wait very long . More

by pferrentin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 19, 2024 -

Regal Kia Lakeland responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

April 11, 2024

Dealership Rating

Employee Rating

Love Regal Kia Amazing Customer Service and will refer all friends to this dealership! Thanks all friends to this dealership! Thanks More

by rbuffy1975usa

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Greg Schmidt, Srecko Bokun, Jeremy Mahr, Manny Gelpi, Meleke Dennis , Ian 5 stars

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Apr 11, 2024 -

Regal Kia Lakeland responded

Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.

April 10, 2024

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Employee Rating

Thank yall for excellence customer service, professional vehicle care and knowledge of my concern for my visit vehicle care and knowledge of my concern for my visit More

by EDEVASIA

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jorge Benitez

Helpful 0

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Apr 10, 2024 -

Regal Kia Lakeland responded

We’re so happy to hear you had a great experience at Regal. Our whole team works very hard to keep our customers happy.

April 06, 2024

Dealership Rating

Employee Rating

Pretty professional service, fast and detailed. They answer all my questions and helped us perfectly. They answer all my questions and helped us perfectly. More

by GADIELSAMPER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelsey Johnson

Helpful 0

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Apr 10, 2024 -

Regal Kia Lakeland responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

April 03, 2024

Dealership Rating

Employee Rating

I was greeted by Misty when I came into the service drive. I was updated via text message by Misty when the car was ready. It was a great process. drive. I was updated via text message by Misty when the car was ready. It was a great process. More

by cnmedmunds

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Misty Osborne

Helpful 0

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Apr 10, 2024 -

Regal Kia Lakeland responded

It’s lovely to hear your kind words of appreciation for our hard-working staff at Regal Kia. Thank you for choosing us. We hope to serve you again soon.

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