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Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
727 Reviews
4.4

727 Reviews

Write a Review

727 Reviews of Michael Kratschmer

April 26, 2024

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Employee Rating

Family members are the best people I have ever met. I will always buy my cars from them. They know how to take care of people.This is my third car I have bought from them and love every one of them. Th More

by OTISDUNSON
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Recommend Dealer
Yes

Other Employees Tagged: Mayweather Shorter, Al Pellizzeri, Courtney Mearns, Scott Lupo, Robbie Watson

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Apr 26, 2024

Family Hyundai responded

Thank you, Otis, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

April 22, 2024

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The service department is outstanding whenever we go there they always take care of us make sure that our car is maintained well Bryan always takes care of us More

by GOG1007587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Colin Simmons, Al Pellizzeri, Bob Ross, Jason Lechowicz, TJ Schmitt, Toni Ivanovic, Mike Majors, Marc Dabaco , Brian

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Apr 22, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

April 16, 2024

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Fantastic service department would come again. I was treated very well. I bring all my vehicles here More

by BETOUNI
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Apr 16, 2024

Family Hyundai responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 11, 2024

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Service was as always. Professional and precise as I have always experienced from Family Hyundai More

by QUOVADIS7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Apr 12, 2024

Family Hyundai responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

April 10, 2024

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In the need of a jam, family Hyundai was awesome to get us in at the last minute to Get our maint in before we left for our trip! We know dealerships are crazy booked but they were amazing to go above and More

by Ghaenke3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Graham Watson, Al Pellizzeri, Mike Majors

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Apr 11, 2024

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 01, 2024

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All went extremely well, and I was very very happy. It was the Most Joyful Experience A Person Could Possibly Be A willing Participant Of. More

by BOBRAGOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Mike Majors

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Apr 01, 2024

Family Hyundai responded

Thank you, Bob, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 30, 2024

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Service Dept employees are very professional and helpful. They explain everything in terms I can understand. More

by BUTCHYMON
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Recommend Dealer
Yes
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Mar 30, 2024

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 26, 2024

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Very good service and service writer was friendly and very accommodating. I will be returning for service. More

by REYESHECTOR0618
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Mar 26, 2024

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 23, 2024

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Terrible. Left my car there for 4 days. Never was looked at. Manager is a lier, promised he would look at it Thursday. Never did. Will never go to tha More

by ECLARK4851
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Majors

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Mar 28, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 14, 2024

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Employee Rating

Great people to work with. Thanks The quality of work is excellent. Car was clean when returned. More

by JEROMEYOUNGWIRTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Mike Majors

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Mar 15, 2024

Family Hyundai responded

Jeromy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

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