Michael Kratschmer
Michael Kratschmer at Family Hyundai

Michael Kratschmer | Page 2

Service Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

4.4
729 Reviews
4.4

729 Reviews

Write a Review

729 Reviews of Michael Kratschmer

March 23, 2024

Dealership Rating
Employee Rating

Terrible. Left my car there for 4 days. Never was looked at. Manager is a lier, promised he would look at it Thursday. Never did. Will never go to tha More

by ECLARK4851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Majors

Mar 28, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

March 14, 2024

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Employee Rating

Great people to work with. Thanks The quality of work is excellent. Car was clean when returned. More

by JEROMEYOUNGWIRTH
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 15, 2024

Family Hyundai responded

Jeromy, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

February 29, 2024

Dealership Rating
Employee Rating

They are very nice and they took care of my car and took us to a restaurant. More

by RICHJOHN724
Recommend Dealer
Yes
Mar 01, 2024

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 28, 2024

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Employee Rating

Family Hyundai's Service Manager is fantastic. When my battery suddenly died due to the extreme cold in Chicago in January, he was understanding and helped guide me to roadside assistance so my ca More

by bk
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 28, 2024

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

February 25, 2024

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Thorough, knowledgeable, friendly, and fast! I feel confident bringing my vehicle in each time knowing service will be top notch and all my questions/concerns will be addressed! More

by MARYPATZIRNGIBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons , Bryan Schultz

Feb 25, 2024

Family Hyundai responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2024

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Employee Rating

Service was great as always, Mike and the service center is top notch, thank you again and we will be back soon. More

by Marc D
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 25, 2024

Family Hyundai responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Mike and our team met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

February 21, 2024

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Employee Rating

The week time is typically not too bad, however, this time was a little bit longer than anticipated. While it’s being serviced, I just go on the waiting area and Work until they are done. More

by pwidule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Family Hyundai responded

We are very happy that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 21, 2024

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Employee Rating

The salesman was not pushy. He let me make the choice and decision regarding my trade up. More

by SMITHROLISHA
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Feb 21, 2024

Family Hyundai responded

Rolisha, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

February 17, 2024

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Employee Rating

Maurice did a great in assisting me to find the used 2021 Hyundai Elantra I was looking for that fell within my budget. Family Hyundai also did a great job in that they went over the vehicle to make sure a More

by Eugene
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maurice Branch

Feb 18, 2024

Family Hyundai responded

Thank you so much for choosing Family Hyundai, Eugene! Please let us know if we can be of any more assistance!

February 13, 2024

Dealership Rating
Employee Rating

They get the job done. Definitely made them the one's to get your car right More

by ANTMAN762006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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