Graham Watson
Graham Watson at Family Hyundai
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Graham Watson

General Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

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4.7
367 Reviews

Dealership Experience

15 yrs

Industry Experience

28 yrs, 1 mo

Languages Spoken

English English

4.7

367 Reviews

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367 Reviews of Graham Watson

April 22, 2024

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Employee Rating

The service department is outstanding whenever we go there they always take care of us make sure that our car is maintained well Bryan always takes care of us More

by GOG1007587
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 22, 2024

Family Hyundai responded

Thank you for your business and this review. We're happy to hear that Brian and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future.

April 21, 2024

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Tj and his whole service department are very courteous and professional. Kudos to the man in charge !! More

by IVANA.BLAGOJEVIC21
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Apr 22, 2024

Family Hyundai responded

We are very happy to hear that TJ and our team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 10, 2024

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In the need of a jam, family Hyundai was awesome to get us in at the last minute to Get our maint in before we left for our trip! We know dealerships are crazy booked but they were amazing to go above and More

by Ghaenke3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 11, 2024

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

April 07, 2024

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This is by far the best dealership I’ve ever bought a car from. I love the staff, they treat you just like the name says- FAMILY!!! More

by KEVIN.MESSENGER
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Apr 08, 2024

Family Hyundai responded

Thank you, Kevin, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Family Hyundai are glad to have you as a customer.

March 09, 2024

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I had a horrible experience with the staff and the sales men Jose. We came in, found a car immediately and went straight to start the buying process. At the very last second before putting down our down pay More

by Ashley
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
No
Mar 13, 2024

Family Hyundai responded

Thank you for your review. We're sorry your visit didn't go as planned, Ashley, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

February 25, 2024

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Fabulous. Have purchased several cars within our family and have never been disappointed!! Love our new car!! More

by Peggy30
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Recommend Dealer
Yes
Feb 25, 2024

Family Hyundai responded

Thank you, Peggy, for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback! Congratulations on your new vehicle! We look forward to working with you again!

January 16, 2024

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Took forever to actually get someone to check you in, and then poor communication all around More

by John Obrochta
Service Price Transparency
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Service Time
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Recommend Dealer
No
Jan 20, 2024

Family Hyundai responded

John, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.

Jan 21, 2024

John Obrochta responded

It looks great when the dealership responds in sympathy that they want to get things right, in reality when a consumer asks for multiple call backs, leaves messages, reaches out to staff or gives positive meaningful feedback at dealership. Management fails to deliver and does not call back the customer. I have issues pertaining to the first day the car went off your lot, and have asked multiple times for Mr. Graham to call me back due to the fact that your lower management does not take care of issues before it has to reach the owner. I’m a true believer how the top management handles issue that’s how fellow management delivers, if the top does not care why should the lower end of pole care as well. Let’s see where this message will get me. Will there be finally action taken?

January 16, 2024

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Nice people to deal with, I thought I got a good price on my trade-in, More

by CUB8424
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Recommend Dealer
Yes
Jan 17, 2024

Family Hyundai responded

Thank you so much for choosing Family Hyundai. Please let us know if we can be of any more assistance!

January 04, 2024

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We had a great buying experience with Family Hyundai. This was our second purchase from them and will be back again. Highly recommend. More

by SWEETMO85
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Bob Ross

Jan 04, 2024

Family Hyundai responded

Thank you for the kind words for our sales team! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

December 20, 2023

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Family Hyundai really does a great I really love my Santa Fe A special shout out to Adam the salesman at family Hyundai he does such a great job I will definitely refer family members and friend to family More

by DEANNA.BARRON
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Adam Ghouleh, Scott Lupo

Dec 21, 2023

Family Hyundai responded

Thank you, Deanna! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new Santa Fe, and we look forward to continuing to serve you in the future!

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