Melissa West

Kathi shuttled me from Beck service location to my home. She went above and beyond offering information and insight into the Beck family and her positive experiences. She was extremely pleasant and helpful She went above and beyond offering information and insight into the Beck family and her positive experiences. She was extremely pleasant and helpful as well as professional. JF 03/19/2024 More

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Michael Wright was more than helpful. He presented me with many opportunities, and took the time to explain each one. He made buying a new car a pleasant experience! He presented me with many opportunities, and took the time to explain each one. He made buying a new car a pleasant experience! More

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Awesome dealership. Yrent Purdue is fantastic. Service area is great I love Toyota and their loyalty. Yrent Purdue is fantastic. Service area is great I love Toyota and their loyalty. More

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Your staff is always so friendly and helpful. The sitting area is always clean and welcoming and the service is always completed in a very timely mannner. We love Beck Toyota! The sitting area is always clean and welcoming and the service is always completed in a very timely mannner. We love Beck Toyota! More

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I have been working with Melissa for several years. When I come in, I ask for her specifically. She is very friendly. Well informed and Professional. She goes out of her way to accommodate my reques When I come in, I ask for her specifically. She is very friendly. Well informed and Professional. She goes out of her way to accommodate my requests whenever possible. It's like I am working with a member of my family. I love her and Beck Toyota! More

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Always treated so well whenever I need to come in. Everyone is very nice. Always well informed of what needs to be done. They have never tried to get me to buy something I don’t need. I trust them Everyone is very nice. Always well informed of what needs to be done. They have never tried to get me to buy something I don’t need. I trust them More

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I take both of my vehicles to Beck for my services and they are always very quick, professional, and efficient. Melissa usually takes care of me when I drop it off and she remembers my name and is inform they are always very quick, professional, and efficient. Melissa usually takes care of me when I drop it off and she remembers my name and is informative and friendly. More

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I've been coming to Beck for service of my vehicle for over five years and have been a happy customer. But NOT today. This is the first time that I have dealt with Service Advisor Ms West and the experien over five years and have been a happy customer. But NOT today. This is the first time that I have dealt with Service Advisor Ms West and the experience is egregiously bad. When I checked in, she was unable to locate any of my information. That was strange because I made my appointment via Beck's website, and as a returning customer, I had my vehicle VIN and contact information saved and everything. She then asked if I had my Driver's License with me, which was ridiculous. Why would you need my DL for service of the vehicle? After fumbling in front of her computer for a few minutes, she had no luck and had to use her iPhone to take a picture of the VIN on the side of the vehicle and then proceeded to manually enter the numbers into her computer. (And never mind about the DL apparently.) This whole process didn't make any sense and was a complete waste of time. And she was very rude. When I saw my vehicle was brought back from the service garage and parked in the front, I came to her desk to see if it was done. At that time, multiple paperwork sheets had already piled up on her desk, an indication of her efficiency apparently. When she came back to her desk and saw me, she talked to me in a very rude manner, telling me to go inside and wait, because 'there're other people in front of you'. This is the worst customer experience that I have encountered at any dealership. How is this staff not trained to do her job properly? What happened to basic competence? And how can anyone working in a customer facing position talk in such a rude manner? I sincerely hope Beck's management can take notice and address the issue here. Obviously you have invested a lot in your IT system, so your employees are supposed to utilize it to streamline the process and work with efficiency. To resort back to taking photos of VIN and manually input them? And asking for customer's Driver's License? What's going on here? And last but not least, a service advisor should treat customers with respect, act and talk properly. More

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First of all, I called after making my appointment on-line because I wasn't sure what I needed and was concerned about having to wait a long time while service was being done. Ruby was so helpful. A on-line because I wasn't sure what I needed and was concerned about having to wait a long time while service was being done. Ruby was so helpful. After assuring me I could get a ride home if needed, she discussed my service needs and her advice was great. My wait was short, everybody was wearing a mask and not having to sit close together while waiting, and the service writer explained what was done and what might be needed next visit. More

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Excellent service and staff and it was great to get the ride home and picked up when the work on the safety recall was completed. I would highly recommend this dealership for purchase or service. ride home and picked up when the work on the safety recall was completed. I would highly recommend this dealership for purchase or service. More

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