Mark Escobar | Page 3

Excellent service provided ! Very pleased with Mark Escobar in attending & providing the services ! Highly recommended! Very pleased with Mark Escobar in attending & providing the services ! Highly recommended! More

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Excellent service and attention to detail. Excellent Waiting room amenities. Alway a first-class experience. Excellent Waiting room amenities. Alway a first-class experience. More

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Excellent service Jacob. You have the most amazing facilities and people. It is always a pleasure going in to get my GLS serviced. Thank you for all the hard work and effo You have the most amazing facilities and people. It is always a pleasure going in to get my GLS serviced. Thank you for all the hard work and effort you guys put into customer service and quality of work. Sometimes as customers we take this for granted but you excel at it so well done once again! Thank you! More

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Mark Escobar is AWESOME! He treats us like family every time we come in for service. He is quick and always gets us taken care of and on our way as quickly and easily as po He treats us like family every time we come in for service. He is quick and always gets us taken care of and on our way as quickly and easily as possible. He never up sells us and works on our behalf to make sure we are getting the best price. More

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I had a situation in which my Parking Brake Warning Light came on unexpectedly. I was only a few minutes away and took my vehicle directly to MBOTW (without an appointment) at 4:00 p.m. I was immediately gre came on unexpectedly. I was only a few minutes away and took my vehicle directly to MBOTW (without an appointment) at 4:00 p.m. I was immediately greeted on arrival and your team member took my details and went to find a Service Advisor to assist me. Whilst waiting (only a few minutes), I was asked by two of his colleagues if I had been assisted (and assured them that I had, but this was much appreciated nonetheless). Mark Escobar came assisted me (Mike Lange, who is my regular Service Advisor, was tied up with other customers at the time although, when he had a chance, he checked in on me). Happily, the problem was determined, the part was in stock, and after a very relaxing two hours in your pleasant Guest Lounge, I was on my way. Given that we are driving to West Texas this weekend, it was critical that this problem be identified and resolved. Mark did an outstanding job of getting me into the service queue, shepherding my vehicle through the process, and keeping me informed the entire time. Like Mike, whom I originally followed from MB Houston North, Mark is an excellent Service Advisor and a credit to the MBOTW team. While waiting, I spoke with Anthony Walding and shared my thoughts and appreciation regarding his outstanding team. Your service team truly delivered the best level of customer care possible. Many thanks! More

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I own 2 Mercedes Benz vehicles and I don't trust any other dealership to touch them! The facility is state of the art, the service is impeccable and it's the people there that make the difference.... other dealership to touch them! The facility is state of the art, the service is impeccable and it's the people there that make the difference.... Mark Escobar 5* Nick Botusan 5* Vanessa Stephens 5* Thank you! Nilesh More

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Needed my annual state inspection and was able to schedule it online. Had a nice customer lounge area while I waited. Free car wash after the inspections was much appreciated. My service advisor, schedule it online. Had a nice customer lounge area while I waited. Free car wash after the inspections was much appreciated. My service advisor, Mark, was a pleasure to work with. Highly recommended. More

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Mercedes-Benz has always been there for me with both of my Mercedes. This is very much appreciated. They have always been accommodating when I needed help. Not to mention the staff, Anthony Surface in sale my Mercedes. This is very much appreciated. They have always been accommodating when I needed help. Not to mention the staff, Anthony Surface in sales and Mark Escobar in service. More

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I have been coming to MBTW since the dealership opened. Mark and Isaiah were both kind and helpful today. They listened to my car concern about the air conditioning, and took the conservative approach, a Mark and Isaiah were both kind and helpful today. They listened to my car concern about the air conditioning, and took the conservative approach, as my Mercedes is a well cared for 16 years old. They also made several other repair recommendations and explained how urgent each item was, so that I could make an informed decision. Thank you sincerely, to both gentlemen! More

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Love this dealership. We are a third generation of this dealership. Myself, my son and his wife, and my granddaughter have all bought and serviced our Mercedes here. We al We are a third generation of this dealership. Myself, my son and his wife, and my granddaughter have all bought and serviced our Mercedes here. We all love it from the moment we walk in or drive in, it’s top notch from all of the staff More

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