Lucas Kay

Desde el principio hasta el final fue una excelente atencion y gran servicio. Definitivamente recomiendo este lugar. Muy profesionales y serviciales Gracias atencion y gran servicio. Definitivamente recomiendo este lugar. Muy profesionales y serviciales Gracias More

by vazquezfernando500 Verified Customer Verified Customer

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Great experience. Very professional and friendly staff. Would recommend this dealership to my family or friends for their service needs. Very professional and friendly staff. Would recommend this dealership to my family or friends for their service needs. More

by garrett.angie2 Verified Customer Verified Customer

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Rainer was very rude, argumentative and disrespectful. When I walked out to my truck from the waiting room, I noticed my passenger window rolled down and when I got into my truck. I tried to roll up t When I walked out to my truck from the waiting room, I noticed my passenger window rolled down and when I got into my truck. I tried to roll up the passenger window from the driver's side and that's when I noticed that the button was broken. Per Lucas, the assistant manager, informed me that rolling down the passenger window is not something they do. However, I informed him of what I saw as well as sent a picture of what was broken. Lucas preceeded to dismiss the issue & told me that it was due to high mileage. I didn't have this issue prior to bringing my truck in for an oil change. I have never been so disrespected as a customer until I visited this location. I was supposed to get a call back from a supervisor by the name of "Tony Acock" but if course that never happened. Signed A disappointed customer More

by SMATTHEWS1026 Verified Customer Verified Customer

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2018 ram power wagon Got my third oil changed and tire rotation done at olathe dodge, I had a dispute about an additional service charge,and left a text message too explain that additional charges! Two rotation done at olathe dodge, I had a dispute about an additional service charge,and left a text message too explain that additional charges! Two days later I received the courtesy call back from the assistant service manager Lucas k, He explained in detail the extra charges . Come to find out there was a mix up in communication and he apologized for the mix up! Lucas handled the situation in a professional manner. I'm a Satisfied loyal customer ! More

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If I could give a lower rating, I would. As a customer since 2017, my experience with their service department has been nothing but frustration at every turn. After what I experienced today, As a customer since 2017, my experience with their service department has been nothing but frustration at every turn. After what I experienced today, I will never go back— hence why I write this review. First, let me stress that they do not value the customer. If they lose your business, so be it. Today, I dropped off my 2018 Jeep Wrangler to have a couple of minor issues looked at. I confirmed with the technician upon drop off that they would call me prior to making any repairs. I was told I would only pay for the “diagnostics,” unless I elected to proceed with the quoted repairs. After hearing the outrageous cost to make the repairs, I respectfully declined. Upon picking up the vehicle, I learned I was being charged $350 in “diagnostic” fees. $350 TO FIX NOTHING. I understand labor and man hours, but $350 was astronomical. I vented my frustration to the service manager, Lucas Kay, that I had no idea I’d be paying $350 simply to have the vehicle looked at. If I would have known, I would’ve declined and left. After explaining my frustration and confusion, it essentially did me no good. In the end, they didn’t care and was forced to pay the full price. This is essentially the same type of service I’ve received in the past. No concern for the customer. As I go to my vehicle to leave, I see they so graciously left me with all of their trash in the vehicle. Thanks Lucas and to the whole Service Dept. I felt so valued and heard as a customer. I’ll never be back. More

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