Lance Farley
Lance Farley at Smithtown Kia
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Lance Farley | Page 3

General Manager

Smithtown Kia

726 Middle Country Rd
St. James, NY 11780

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5.0
34 Reviews
5.0

34 Reviews

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34 Reviews of Lance Farley

September 18, 2022

Dealership Rating
Employee Rating

Excellent customer service! Staff was extremely friendly, knowledgeable and helpful! Lance went above and beyond making sure we were satisfied. He made trading in our old vehicl More

by abesold
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerard Rennie

Sep 20, 2022

Smithtown Kia responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

February 21, 2022

Dealership Rating
Employee Rating

Very nice, honest and great service! Everything was done super quick from start to finish with our new lease. Great warranties and customer service More

by Avie4545
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Fischler

Feb 23, 2022

Smithtown Kia responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

June 20, 2021

Dealership Rating
Employee Rating

This is the third vehicle we have purchased from Smithtown Kia. Our salesman Gerard's experience made my transition from old to new car a pleasure even when I had decided to expedite delivery. Gera More

by Paulmusteric
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerard Rennie , Jason Jautze

Jun 21, 2021

Smithtown Kia responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

March 04, 2021

Dealership Rating
Employee Rating

I cant say enough how happy I am with my car! Mike was absolutely incredible and patient with me. I wanted a very specific trim and color and even though the dealership didnt have it on location, they wer More

by Deanna M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Halliday

Mar 04, 2021

Smithtown Kia responded

Hello Deanna and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Mike was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Sincerely, Paul Varandas, PVarandas@smithtownkia.com

August 25, 2020

Dealership Rating
Employee Rating

For a GM he is HORRIBLE, he won't return phone calls or emails to an UNHAPPY customer who was FRAUDULENTLY charged on their credit card! DO NOT GIVE THEM your credit card!!! I am fiiling FRAUD charges agai More

by k9mozer2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No

Other Employees Tagged: Ken and Todd from Parts Dept

Aug 26, 2020

Smithtown Kia responded

I am sorry to hear about your experience, and that you were not able to get in touch with our GM. Please contact me so I can look into this situation for you. You can reach me at lskiba@smithtownkia.com or at (631)812-2302. Warm Regards, Liz Skiba-Ahmad Customer Care Representative

July 15, 2020

Dealership Rating
Employee Rating

Professional Service and looking forward to wonderful suppor Rick did a great job getting me into a 2020 Telluride. He knew the car, got me through the lease process and on the road quickly and with confidence More

by GM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rick Groff , Mike Halliday

June 13, 2020

Dealership Rating
Employee Rating

Thank you Smithtown Kia for your wonderful service on my brand new car I love it Parts Dept was awesome also and all that accessories Alex did a great job helping me out More

by Connie horn
Recommend Dealer
Yes

Other Employees Tagged: Alex Fischler, Mike Halliday, Kenneth Keisner

Jul 23, 2020

Smithtown Kia responded

Thank you for taking the time to leave us this 5 star review. We appreciate your business!

January 15, 2020

Dealership Rating
Employee Rating

Excellence all around!!! Incredible customer service...answered all my questions and ultimately gave me the deal of a lifetime!!!!! Best car dealership I ever visited!!! More

by jaeminkimsr
Recommend Dealer
Yes

Other Employees Tagged: Gerard Rennie, Frank Marinaro, Ray Nassar , Alex Fischler, Jonathan Gunther, Kyle Karlsen, Deanna Knipfing, Steven Pollina, Alan Rosenberg, Rick, Craig

Jan 16, 2020

Smithtown Kia responded

Thank you so much for your kind words and for taking the time to leave us this review. We appreciate your business and look forward to seeing you again in the future!

November 30, 2019

Dealership Rating
Employee Rating

professional and satisfying Dealership very pleasant and helpful. Not aggressive and informative in their approach. Gerard Rennie Did a fine job in obtaining the most car a More

by nexgem197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gerard Rennie

Dec 12, 2019

Smithtown Kia responded

Thank you for purchasing with us and for taking the time to leave us this excellent review! We look forward to seeing you in our service department when you stop by to take advantage of the Smithtown 4 Life program.

November 13, 2019

Dealership Rating
Employee Rating

Gerard was more than accommodating and helpful. He made the process of buying a car less daunting and more seamless. We will use his services again in the coming months. More

by Jackie
Recommend Dealer
Yes

Other Employees Tagged: Gerard Rennie

Nov 14, 2019

Smithtown Kia responded

Thank you for your business and for taking the time to leave this review. We are please to hear about your experience and we look forward to seeing you again in the future.

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