Lance Farley | Page 4

Dishonest and Disappointing As long time clients of Smithtown Kia we were recently treated with complete disregard. In the last 8 years we have leased 10 vehicles and brought 2 As long time clients of Smithtown Kia we were recently treated with complete disregard. In the last 8 years we have leased 10 vehicles and brought 2 other Family members to the Dealership and they have leased 4 more vehicles. We ordered and put a deposit down on the new Telluride SX on April 24th 2019, we were told that it would be in at the end of August. While away on Vacation on June 21st we received a call from the New Car Sales Manager that the car was in and that the payments would now be $100.00 more a month with an increase of the deposit as well from $4,700.00 to $6,000.00. He told us that the promotion that was on during April of 2019 was no longer in affect and they could not honor our contract. The Manager then informed us since we would not give them the extra money he sold the vehicle to someone else that would, this transpired in 1 hours time, when I called back to try and reason with them since we had signed a contract and leased so many vehicles I was informed that the vehicle was already sold. I will never consider purchasing another Kia nor will my Family, because Kia Corporate basically said there was nothing they could do. More

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No gimmicks Great experience from the start. We originally were looking at a Telluride but decided to save some money and get a used vehicle instead. Sam was grea Great experience from the start. We originally were looking at a Telluride but decided to save some money and get a used vehicle instead. Sam was great on the test drive and showing us the Telluride and Paul was very helpful with the numbers. Jeff in finance was super honest & I would recommend them! More

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Superior Teamwork Starting with Alex in sales, his manager and Jeff worked very hard to make this challenging deal close. I don’t know of any others who would have stuc Starting with Alex in sales, his manager and Jeff worked very hard to make this challenging deal close. I don’t know of any others who would have stuck with getting this car into the hands of the buyer. More

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Great salesman Kia was quick and efficient doing business with easy and efficient my salesman Mike Halliday was pleasant easy to talk to and worked hard to make thin Kia was quick and efficient doing business with easy and efficient my salesman Mike Halliday was pleasant easy to talk to and worked hard to make things work great experience More

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