Kreyshia White | Page 3

This was my second time buying a car, and my experience with Heiser Ford has now made me a customer for life!! The people at Heiser Ford were so much more friendly and knowledgeable with the various Ford m with Heiser Ford has now made me a customer for life!! The people at Heiser Ford were so much more friendly and knowledgeable with the various Ford models compared to other dealerships. I was really impressed with the cleanliness and the aesthetics of their dealership because it felt so warm and welcoming. Zac was the salesman. KK took care of the financing. Bob oversaw it all. Everyone was so friendly and outstanding!!! I am very impressed by Heiser Ford and I am so happy that I bought my car from them!! More

by amysimon10 Verified Customer Verified Customer

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Heiser never tried to ask for more than MSRP unlike many other dealerships. Zach came in on an off day to let me test drive prior to purchase. Sometimes a little slow to respond. Would recommend other dealerships. Zach came in on an off day to let me test drive prior to purchase. Sometimes a little slow to respond. Would recommend More

by kloudon35 Verified Customer Verified Customer

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All went well, Some hesitations seemed elongated. Guessing that is the way of buying and trading . Guessing that is the way of buying and trading . More

by dblaubach1 Verified Customer Verified Customer

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Very slow did not check all my fluids in the vehicle waited 5 hours I will go somewhere else waited 5 hours I will go somewhere else More

by oscar.rush467 Verified Customer Verified Customer

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Good dealership! Sales were great, communication was on the spot. Overall it was a good buying experience. Sales were great, communication was on the spot. Overall it was a good buying experience. More

by dm177515 Verified Customer Verified Customer

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Awesome sales transaction! Wife and I were looking for something newer to occasionally pull or camper and Heiser Ford has a great inventory to choose from. Before our test dri Wife and I were looking for something newer to occasionally pull or camper and Heiser Ford has a great inventory to choose from. Before our test drive the sales rep was very helpful on explaining the features of the truck and after the test drive we were very satisfied with it. Financial processing was fast and easy and after buying we are our truck we are very satisfied. Everyone there were friendly and professional. No pressure to buy extra add-ons either. More

by Steve S. Verified Customer Verified Customer

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I always bring my car to Heiser Ford to get top service and customer service is always professional in answer my question and Alex always takes good care of my issues and most of all's give me my quote in and customer service is always professional in answer my question and Alex always takes good care of my issues and most of all's give me my quote in writing and I will continue to give my business to Heiser Ford More

by jacksonnettie60 Verified Customer Verified Customer

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Five stars go to the people who worked with me directly. The dealership offered a great discounted deal on a 2019 Hyundai Kona, and Salesperson Danielle Ramirez offered hassle-free support while we waited f The dealership offered a great discounted deal on a 2019 Hyundai Kona, and Salesperson Danielle Ramirez offered hassle-free support while we waited for insurance claim processing. She took the initiative to go buy the right UCB cable for the car's navigation features, and took initiative in finding all the information I needed. The Financing representative, Kreyshia White, made sure that was able to obtain the optimum rates so that I could drive off with the car of my choice late in the day. Another salesman JT, stepped up to help me setup the driver's assistance programs just because he is a good guy.' All in all my experience with this dealership was highly positive. More

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The sales team (Erick and Tim) was very professional and made sure the buying experience was a pleasant one for us. They made sure all of our questions were answered and fulfilled all of the agreed requirem made sure the buying experience was a pleasant one for us. They made sure all of our questions were answered and fulfilled all of the agreed requirements to complete a sale. No high-pressure sales! Will recommend this dealer to others looking for a new or used vehicle. More

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This is what I sent to my salesperson after taking possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almo possession of my new Mustang. I sent it on Oct. 31st and have not gotten any response (today is Nov. 10) Hutch, it took my technology wise son almost an hour to figure out how to sync my garage door opener to the Mustang. I tried following the directions in the owner's manual and gave up after many, many tries. Sorry that your friend did not come through to help me. I am still disappointed that Heiser did not offer any perks such as oil changes or service coupons to me when buying the car. I've gotten such perks when buying vehicles for my wife (not Ford products). I am also left wondering why I would receive an email from Ford ( I sent you a copy of the offer) telling me there was a price drop down to $33,000 for the vehicle you had on your lot and then one of your managers calling to tell me that the email must have been a mistake and that you could never sell the car to me for that advertised price. Of course, I was also disappointed that TJ (?), the fellow who instructed me on the intricacies of operating my new car, was unable to show me how to program the stations on my radio and how to set up and use the GPS system on my new car which necessitated my return to your dealership on the weekend to learn how to operate those accessories. I was also perturbed about your response as to the discrepancy of the mileage on the car. On the purchase contract you sent me on Saturday, October 14, you indicated a mileage on the vehicle of 4 miles, yet when I picked up the car, it had 89 miles on it. Your explanation that the car was used as a demonstrator was hard for me to swallow and left a sour taste in my mouth. The contract I signed gave the Heiser promise that I could return the car within 3 days or 150 miles if I was displeased. I left the showroom with 89 miles on the odometer: 25 miles to home and 25 miles to return to Heiser would leave me with 9 miles to determine my satisfaction with the vehicle. How unrealistic! That's some kind of great sales point. In spite of all the above concerns, the purchase was consummated. I guess I am just not a savvy automobile buyer. I have also sent this email to Brian Crandell as he asked me to make comments on my purchase experience. Have a good life, Hutch. Kenn Belter More

by belterkl Verified Customer Verified Customer

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