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Joseph Vicari Jr.
Joseph Vicari Jr. at Heiser Ford Lincoln
Refer Me

Joseph Vicari Jr.

Parts Manager

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.4
131 Reviews

Dealership Experience

30 yrs

Industry Experience

4 yrs, 2 mos

4.4

131 Reviews

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131 Reviews of Joseph Vicari Jr.

May 12, 2024

Dealership Rating
Employee Rating

It is a really nice place and as long as I have my truck I will always go there. More

by simschris540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Tony Perkins, Lawrence Bledsoe, David Disch, JESUS VAZQUEZ, Landon Hill, Derrick Bey, Bassim Farhoud

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May 12, 2024

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, Chris, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 07, 2024

Dealership Rating
Employee Rating

I have always enjoyed the people and the service we received. The work is top knoch. More

by Jerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Gigl, David Quick, Alex Serak, Marco Villa, Brian Crandall, Devin Spielman, Keli Gastrow, Landon Hill , Timothy Robinson

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May 08, 2024

Heiser Ford Lincoln responded

Jerri, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 16, 2024

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Employee Rating

Worst Dealership in the City of Milwaukee and Glendale! Do Not Buy from Here Period! More

by Eric Snowden
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bob Gigl, “Hutch” Hutchinson, David Quick, Alex Serak, Chad Formico, Landon Hill , Zak Krushas, David Lopez, Timothy Robinson

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Feb 19, 2024

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brian Crandall - General Manager bcrandall@heiser.com

Feb 19, 2024

Eric Snowden responded

Stop it with the politically correct response. Actions speak louder than words. I shouldn't have to reach out to you. You have all my information on file. You should be receiving out to me to see how you can rectify the situation. xxxx Poor Customer Service from Top to Bottom! Just fix my car! Doesn't take 6 months to repair a transmission. Then when you do fix the transmission, they fry the ABS system. Now I have to wait another two weeks to get my vehicle. Especially, after I already waited 4 months on the original repairs and body shop work! Straight Ridiculous!

December 14, 2023

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Employee Rating

Very slow did not check all my fluids in the vehicle waited 5 hours I will go somewhere else More

by oscar.rush467
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Alex Serak, Kreyshia White, Marco Villa, Tony Perkins , Casey Bobinger, David Lopez, Kenneth Miller, Michael Randazzo, Service Team

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Dec 18, 2023

Heiser Ford Lincoln responded

Oscar, Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 16, 2023

Dealership Rating
Employee Rating

I always bring my car to Heiser Ford to get top service and customer service is always professional in answer my question and Alex always takes good care of my issues and most of all's give me my quote in More

by jacksonnettie60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Kreyshia White

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Nov 17, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

November 09, 2023

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Employee Rating

I was very pleased with the service. It was done in a very professional manner. Everything was done by the time promised. More

by ALICEJANEJD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kreyshia White , Casey Bobinger, Edward "Ned" Kelly, Service Team

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Nov 10, 2023

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

September 25, 2023

Dealership Rating
Employee Rating

Call to remind me of the appointment, and when I made it, there was very courteous and timely More

by EWWILLIAMS056
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Villa

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Sep 26, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 13, 2023

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Employee Rating

Everyone was very knowledgeable and helpful and friendly and communicative well with me and explained everything to me I really appreciate that. More

by SFRENCH0963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Service Team

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Sep 15, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

September 01, 2023

Dealership Rating
Employee Rating

Alex and the mechanics are the best. Easy scheduling, quick service, free car washes too. More

by MARSHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Gigl, “Hutch” Hutchinson , Edward "Ned" Kelly, David Lopez, Service Team, Alex Nowalk

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Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 01, 2023

Dealership Rating
Employee Rating

Everybody was very friendly and a tentative to work, my knees where my car was fixed the same day More

by joe.vicari1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Marco Villa , David Lopez, Michael Randazzo, Service Team

Helpful
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Sep 05, 2023

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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