Keith Curran
Keith Curran at Dana Ford Lincoln

Keith Curran | Page 2

Service Director

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.1
85 Reviews
4.1

85 Reviews

Write a Review

85 Reviews of Keith Curran

July 03, 2023

Dealership Rating
Employee Rating

Excellent service from all personnel. The dealership is very well organized and the management understands your needs More

by CPallarino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 05, 2023

Dana Ford Lincoln responded

Thank you for the positive review! We're glad to hear that our team at Dana Ford provided excellent service and met your needs. We appreciate your support and hope to see you again in the future! Safe travels!

June 02, 2023

Dealership Rating
Employee Rating

I was very very very very very very very very very very very very very happy More

by diudici
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2023

Dana Ford Lincoln responded

We're so glad to hear it! Thank you for rating Dana Ford five stars!

May 19, 2023

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Employee Rating

Excellent customer service from everyone in the service department. I was in and out in a good time and my truck was fixed right the first time. More

by NeilShiesty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2023

Dana Ford Lincoln responded

Neil, we're grateful you chose the Dana Ford service team and appreciate the time you took to share your positive experience! Our team sincerely values your business and is glad to hear you had an excellent visit. Drive safely, and thank you again for choosing Dana Ford!

May 19, 2023

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Employee Rating

Worst service department I have ever been too will never bring my vehicles to them ever again It’s a shame that the service department had to ruin it for the sales team More

by Joe Petro
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No
May 22, 2023

Dana Ford Lincoln responded

Joe, We take feedback like this seriously and it's certainly not what we expect from our customers. We would like to investigate the issue further and help make things right for you. Please feel free to reach out directly so that we can discuss this further. Thank you for your valuable feedback. Keith Curran - Service Director - 718-983-8700 ext 297

May 24, 2023

Joe Petro responded

I never want to deal with you and your service department ever again! I will be bringing my vehicle to another dealership just so I don't have to deal with your service department. I was nice the last 4 times until I found out about all of the lies! It's ok keep working on your NYPD and FDNY vehicles they come first !! I will never send anyone to Dana Ford ever again!

May 13, 2023

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Employee Rating

Our car, which we had for less than two weeks was held for 9 months for warranty repair. For all 9 months we did not receive one call from Dana. And this is the second car we had purchased from them. Wh More

by dmetrios56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Vincent Langilotti, Frank Sinatra, Hazem Radwan , Neil Barrow

May 15, 2023

Dana Ford Lincoln responded

Thank you for sharing your review. It is hard to see your negative feedback and would like the opportunity to step in and learn how our team can improve your experience. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

April 12, 2023

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Employee Rating

Extremely reasonable and were attentive to my requests. I understand with anything involving a vehicle, it may require time. Rome wasn't built in one day , and I like things to be done right. Very professi More

by Ford_Enjoyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hazem Radwan, Collin Romer , Neil Barrow , Eric Iwulski

Apr 14, 2023

Dana Ford Lincoln responded

Thank you for the kind feedback! We appreciate you trusting the Dana Ford team with your business and hope you won't hesitate to reach out if we can be of service again in the future!

April 11, 2023

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Great service. Dependable. Efficient. I was able to get my car back the same day it went in. More

by TA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2023

Dana Ford Lincoln responded

We're glad we could provide quick and easy service to you! Thank you for rating Dana Ford five stars! We'll see you next time!

March 29, 2023

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Employee Rating

The techs were able to diagnose the problem with the car and repair it in a timely manor More

by Frankc
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Mar 31, 2023

Dana Ford Lincoln responded

We're so glad we could assist you! Thanks for sharing your experience and please don't hesitate to reach out if our Dana Ford team can be of service again in the future!

March 06, 2023

Dealership Rating
Employee Rating

Terrible service. Nearly a month to fix a simple issue. No communication and when the service woman gave wrong information and was called out on it she called me to be More

by BERNIE7177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 07, 2023

Dana Ford Lincoln responded

Thank you for sharing your review. It is hard to see your negative feedback and would like the opportunity to step in and learn how our team can improve your experience. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

Mar 07, 2023

BERNIE7177 responded

Keith thanks for the reply, it’s the first we heard from you. We left you voicemails/messages to call us back and still to this day you never got back to us , until this review. If you want to know how the team can help have someone respond to us. It’s pretty simple ! Just call a customer back when they have a problem!!!

March 06, 2023

Dealership Rating
Employee Rating

Another smooth transaction. From the moment we walked through the door no pressure to close a deal, just a friendly atmosphere. More

by JC1210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Ortiz, Douglas Hansen , Ralph Pepe Jr.

Mar 07, 2023

Dana Ford Lincoln responded

Thank you for trusting the Dana Ford team with your loyal business! We're grateful for your support, as well as your kind feedback, and look forward to assisting you again next time!

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