Joey Desrosiers | Page 3

Kasey was an excellent service advisor . . Very helpful . Arranged for me to have a ride home and to pick me up when car was ready. I especially have shared with my family and friends how . Very helpful . Arranged for me to have a ride home and to pick me up when car was ready. I especially have shared with my family and friends how U was called about needed repairs and how much each additional thing would cost. This was huge to me as I knew how much I needed before arriving to get my car. Excellent service and communication. Thank you so much. L.Hopkins More

by Lohop4321 Verified Customer Verified Customer

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Everyone was helpful & nice. Got the new fob programmed as quickly as possible. I’ll be back.when needed for service there. Got the new fob programmed as quickly as possible. I’ll be back.when needed for service there. More

by GENE968 Verified Customer Verified Customer

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TOYOTA OF ROCKWALL GREEN PACKAGE SCAM After three weeks of calling and emailing Toyota of Rockwall, starting on March 8th, about my issue regarding their Green Package scam on a recently purchased ca weeks of calling and emailing Toyota of Rockwall, starting on March 8th, about my issue regarding their Green Package scam on a recently purchased car and asking for their help, but getting a severe lack of basic customer service, I posted the below as a review. In less than 24 hrs, on March 29th, I was called by the sales manager, Corey Thomas, who said my review was really harsh and that if I took it down, I would have his word that he would remedy my wheels and PDR issue. Here we are, almost 6 weeks after he made a verbal commitment to make the situation right, and he has ignored my emails and phone calls asking him when he was going to follow though on his word. Be warned when working with this shady stealership! My original review… TOYOTA OF ROCKWALL GREEN PACKAGE SCAM When I was looking at vehicles, I was told that all cars came with a Green Package that included many items like wheel replacement or repair, paintless dent repair, tint repair, oil changes, etc. You can find this on all the window stickers on the lot. I was told that in no way could this package be removed from the sale as all cars had it and what a benefit it was to have these items. In February I reached out about the PDR and was told I don't have that listed on my car. I was told to call the guy who did the finance portion, as it must have been missed, and he said I did not have it so I asked him to speak with my salesman, who has stated even after the purchase that all of these items are included with all cars sold and the Green Package cannot be removed as it was on the sticker on the window. In March I hit a pothole, which bent my wheels, so I scheduled a time to come in to have it repaired or replaced, per the Green Package I was promised. I was called back two days later and told the wheels are not covered and to come get my car, yet the salesman texted me a picture of the items that were included with the Green Package and it states, "2 year replacement of damaged tire/wheel." I have reached out to Toyota of Rockwall with four emails to the Director of Finance and the Director of Used Cars over a 3 week period with no resolution or communication directly from these men. I even offered to come to them to discuss but nothing. Hoping this will help alert others of the scams they are pulling when you try to get service for the extras they tell you come with your purchase. Note: The oil changes are valid and I have been able to get those for free that was included with the Green Package. My salesman was wonderful during the sale and has also been behind me 100% with what was included but unfortunately, he cannot control what finance did after he passed me off to them. The man who did the financing called once after more than two weeks of me emailing everyone involved but I was not available. The day after I called him back and left a message and again two days after that, since he didn’t call back, but his voicemail was full so I sent an email to everyone again but still silence. More

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Service was quick and excellent , Mick was great could not of ask for any better experience not of ask for any better experience More

by lwwade Verified Customer Verified Customer

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Service advisor Chris was lousy at returning phone calls or replying to text message with questions about service to my vehicle while they’re in the shop. There was discrepancies about me owning $100 deduct or replying to text message with questions about service to my vehicle while they’re in the shop. There was discrepancies about me owning $100 deductible for my service, which was told that would have been waived if I brought the vehicle back to you guys. The service manager did make a good call to have in waived and I was able to pick up my vehicle. The next day I got a call from Joel which was very apologetic for the confusion and explained what happened and assured me that everything would be correct on my next visit More

by sbandsh2001 Verified Customer Verified Customer

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I am tired of the car wash not being open, Covid isn’t a valid reason any longer. I have had a note left in my car with a man’s number, very uncomfortable. The last car my son purchased Mr Brown took full a valid reason any longer. I have had a note left in my car with a man’s number, very uncomfortable. The last car my son purchased Mr Brown took full advantage of him. So all in all I am not sure I will be buying my next car from you all and I am signed up for the 2023 Prius. More

by lisaperry09 Verified Customer Verified Customer

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I had a positive experience at Rockwall Toyota. Their customer service was excellent, and they seemed genuine in helping me to find a vehicle at the best price for me. The sales team was easy to wo Their customer service was excellent, and they seemed genuine in helping me to find a vehicle at the best price for me. The sales team was easy to work with, friendly, and they did not try to push upgrades. The financing team was willing to accommodate me and work a deal that made sense. I will purchase again from this dealership in the future. More

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Helpful when trying to buy something site unseen! Paying this much for an unknown is unnerving! They helped make it easy! Paying this much for an unknown is unnerving! They helped make it easy! More

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Everyone at Toyota of Rockwall was extremely helpful and professional! Thank you guys, keep up the great work. From sales to the service department you guys handled everything so well and kept me informed a professional! Thank you guys, keep up the great work. From sales to the service department you guys handled everything so well and kept me informed about my vehicle being serviced. Thanks to Benjamin in sales and Kevin & Kasey in the service department. More

by CARRINALERMA Verified Customer Verified Customer

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I've purchased 4 new vehicles from this location. However, this will be my last. My sales person entered the the wrong VIN # and entered into the DOT database. I still don't have my tags and November However, this will be my last. My sales person entered the the wrong VIN # and entered into the DOT database. I still don't have my tags and November 4th will be a year owning my new truck. No one from Toyota has called and gave me any status updates. I'm the only who had to call. I guess customer service isn't important, only vehicles sold. My wife and I will not be returning, I'm honestly thinking about moving my services to another Toyota dealership as well. More

by mathewschurman Verified Customer Verified Customer

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