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Joe Gruen
Refer Me
42 Reviews
My career in the auto industry began in 1988. I joined the Capital Eurocars family in 2005. The professionalism of the people and the teamwork in order to promote customer satisfaction is one of the best parts about working here. I moved to Florida in 2005 from Thousand Oaks, CA. I have been married for 11 years with 3 great kids; two daughters, ages 9 and 7, and a son who is almost 5. In my free time I enjoy any activity outdoors, and spending time with a great family and friends!
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42 Reviews of Joe Gruen
February 28, 2023
I have had my volvo for three years. I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my c I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my car I would make sure it is done. There 4 point inspection is horrible. They have never checked my tires or if they have never reported it to me. I had to replace all four tires. Although i know eventually the tires need to be replaced i was looking to the service team to let me know about my tires. I look to them to tell me what is going on with my car and they have not. .I honestly dont believe that the service department changed my oil the last time my car was there for maintenance. My oil still says 100% after 10000 miles. They always forget to top of fluids. Three weeks after completing the service on my car my windshield wiper fluid is empty. They offer a free car wash and vacum but only vacum the front of the vehchle. I leave messages for both service rep and manager and do not receive a call back. Although, I only have tried to call 4 times over the last 4 months with these issues and no call back. Therefore, I will be taking my business were it is appreciated and i can trust the service department. I need good services I can trust and depend on. More
by alwazagator
Other Employees Tagged: Crawford Atkins, Parke L. Stafford, Lorraine Head, Angus Thomas, Joe Trozzo, William Gilkes, Chris London, Al Suppa, Mike Johnson
Helpful 
May 14, 2022
This location has very professional team members and get everything done quickly. Very nice customer service representative. everything done quickly. Very nice customer service representative. More
by Cctrade
Other Employees Tagged: Parke L. Stafford, Claude Rabbath
March 28, 2022
The professional pride and excellence of Parke Stafford are greatly appreciated by us. His consistent mastery of the mechanics of our first and second Mercedes are only matched by his responsiveness to our are greatly appreciated by us. His consistent mastery of the mechanics of our first and second Mercedes are only matched by his responsiveness to our needs. Thanks to Capitol Mercedes for Parke Stafford! More
by D.mclain4@icloud.com
Other Employees Tagged: Parke L. Stafford
March 10, 2022
Joe Trozzo was our service advisor and handled the whole visit, from drop off to pick up, professionally and pleasantly. He listened to our concerns, responding with information on how each issue would be h visit, from drop off to pick up, professionally and pleasantly. He listened to our concerns, responding with information on how each issue would be handled and followed through to get it done. it was our first service visit with this new motorhome and Joe helped this to be a pleasant encounter instead of a stressful one. More
by N7470D
Other Employees Tagged: Joe Trozzo
January 06, 2022
On January 4th my wife was sent to this dealer to remove locking lug nuts because the key broke . Upon arrival my wife explained the situation ,the representative was abrupt and combative . He proceeded to locking lug nuts because the key broke . Upon arrival my wife explained the situation ,the representative was abrupt and combative . He proceeded to say that he did not want to try to remove the lugs because it could break his key to remove them. then proceeded to sell her a whole new kit. My wife responded well your still going to have to use your key to remove them . The representative just responded with a shrug and disinterest . The tone and lack of attention from the representative resulted in my wife crying . I called mercedes direct and filed a complaint. Joe Gruen has not not been willing to address this situation. After moving from Connecticut to Florida recently I would not recommend the Tallahassee dealership. More
by 5bsterling
December 12, 2021
Jessica was outstanding and easy to work with. We worked the deal over the phone, so when we came in everything was smooth and as quick as possible. Joe Gruen is by far the best Service director i have ever the deal over the phone, so when we came in everything was smooth and as quick as possible. Joe Gruen is by far the best Service director i have ever encountered. Chris london (Finance manager) was did an outstanding job of meeting the best rate available outside of the MB. Dearlership is clean, they were all great to work with & we will be buying all of future cars from them. More
by Darren Newlin
Other Employees Tagged: Angus Thomas, Jessica Wade, Chris London, Mike Johnson
October 14, 2021
Always a first rate service experience working with Joe Trozzo. He and his service team help me keep my Sprinter on the adventure trail! Trozzo. He and his service team help me keep my Sprinter on the adventure trail! More
by Shane
Other Employees Tagged: Parke L. Stafford, Joe Trozzo, William Gilkes
September 30, 2021
Claude work with my wife and I very well we found him extremely knowledgeable and very honest extremely knowledgeable and very honest More
by hoenstinejames
Other Employees Tagged: Crawford Atkins, Danny Junkins, Claude Rabbath, Jennifer Alberti, William Gilkes
September 10, 2021
Very clean and well run dealership. All staff members were friendly and helpful. Very limited inventory, but had the perfect vehicle. Nice buying experience! Thanks were friendly and helpful. Very limited inventory, but had the perfect vehicle. Nice buying experience! Thanks More
by David Hoover
Other Employees Tagged: Claude Rabbath, Chris London , Michael (apprentice in finance department)
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